Hatem Omar Email & Phone Number

Egypt

Cairo, Egypt

• Developing strategies and executing tactics that communicate their company's brand message.• Development, Marketing & Management Concept. & Product Development Studio& BD for The Brand• Structuring the department and team to cater for marketing a multibillion developments portfolio in various destinations.• Development & Storytelling, Strategic Content Creation, Digital Presence Advocacy Structuring and managing the marketing department to fulfill all BTL, TTL & ATL requirements for the corporate brand and its sales operation of residential, commercial, touristic developments in key destinations across Egypt.• creation/review/design and update of collateral, publication advertising, TVC production and airing, PR and CSR, POS material, copy- writing, website, digital marketing, managing social media platforms, extending the geographical reach....etc.• Working with agents, vendors, lawyers and members of the press to establish a high profile for the business.• Creating a house of brands culture and communication strategy the equity and increase awareness as well as boost image and sales by eventually adding value and ROI.• Plan, budget, manage & execute layers of parallel independent and interconnected ATL/BTL communication, adverting and branding strategies for new and existing developments and most of all new launches and tactical hard selling campaigns• Structure and enhance and manage call center for better service and advanced data management and develop up-selling ideas.• functions include and are not limited to: brand development, launch campaigns, communication strategy, events planning and management.• Supporting and enhancing the performance of overseas offices, brokers and other channels.• Create popper organization chart and man the department to fill the commitment and obligations the department as committed to.

Turkey

Developing strategies and executing tactics that communicate their company's brand message- Structuring the department and team to cater for marketing a multi billion developments portfolio in various destinations- Working with agents, vendors, lawyers and members of the press to establish a high profile for the business- Creating a house of brands culture and communication strategy the equity and increase awareness as well as boost image and sales by eventually adding value and ROI- Overseeing all communications, public relations and promotional activities selected to support the brand and marketing strategy- Plan, budget, manage & execute layers of parallel independent and interconnected ATL/BTL communication, adverting and branding strategies for new and existing developments and most of all new launches and tactical hard selling campaigns- Structure and enhance and manage call centre for better service and advanced data management and develop up-selling ideas- Supporting and enhancing the performance of overseas offices, brokers and other channels

Egypt

• Identify all major exhibitions worldwide and conduct road shows alongside brokers and agents, participate in strategic exhibitions into a cross the world with contribute directly to the increase of the sales figures for the company and also introduce company as the next major player in the international market , take it in consideration that road shows will contribute greatly to the button line and well help confidence between company and agents.• Create popper organization chart and man the department to fill the commitment and obligations the department as committed to.• Create policies and procedures will be created to enhance the efficiency un functionality of the department.• Identifying new business opportunities, maintaining key relationships and negotiating and closing business deals.• Pursuing sales leads and prospective clients and building client relationships.• delivering presentations and proposals, maintaining extensive knowledge of current market conditions and negotiating and closing business deals • Promote and maintain excellent customer relationship at all times.• Working confidentially to make the product suggestions specific to the customer needs.• Roll out in-store communications that attract and interest clients.• Merchants affiliation.• Prepare a coverage plan for key accounts.• Achieve monthly and yearly sales targets.• Making Deals and contracts with International & Multinational Agents for selling our products with a commission percentage.• Identify and solve problems at key accounts level.• Open new trading accounts • Develop the customers by increasing the sales and the level of the products• Focus on availability & visibility of products.• Take care about special promotions could be advertised in order to refresh the International Markets and contribute in increase the occupancy and so the revenue Making S.W.A.T analysis to know in where we are from other Competitors.

Fine & Country is a global network of licensed real estate offices specialising in the marketing and sale of luxury residential property. With offices in the UK, South Africa, Dubai, West Africa, Qatar,Egypt, Mauritius, Cyprus, Malta, Abu Dhabi, Portugal, Spain and the USA, we combine the widespread exposure of the international marketplace with the local expertise and knowledge of carefully selected independent property professionals.Fine & Country appreciates the most exclusive and more expensive properties require a more compelling, sophisticated and intelligent presentation - leading to a common, yet uniquely exercised and successful strategy enhancing the lifestyle of the property. This unique approach to luxury homes marketing delivers high quality, intelligent and creative concepts for property promotion combined with the latest technology and marketing techniques• Maintaining and developing relationships with existing and potential customers.• Addressing the customers with outmost professionalism attitude.• Identifying their needs/inquires and cater to exactly their needs.• Preparing written presentations, proposals and price quotations.• Keeping a proper sufficient filling system, to ensure an accessible systematic flow of information • Attending exhibitions, travelling, special events (launching-pre-launching….etc.)• Achieving & exceeding the target given, by selling and promoting company projects and property.• Submitting a weekly sales and Feedback Report to the department head.• Responsible for all retail selling activities.• Presenting and selling company products and services to current and potential clients.• Work with all staff to provide the necessary service required for ongoing customer satisfaction.• Identifying new opportunities for business with both existing and new clients.•

•Maintaining and developing relationships with existing and potential customers.•Addressing the customers with outmost professionalism attitude.• Identifying their needs/inquires and cater to exactly their needs.•Preparing written presentations, proposals and price quotations.•Keeping a proper sufficient filling system, to ensure an accessible systematic flow of information •Attending exhibitions, traveling, special events (launching-pr-launching…etc)•Achieving & exceeding the target given, by selling and promoting company projects and property.•Submitting a weekly sales and Feedback Report to the department head.

•Responsible for all retail selling activities.•Presenting and selling company products and services to current and potential clients.•Work with all staff to provide the necessary service required for ongoing customer satisfaction.•Identifying new opportunities for business with both existing and new clients.•Representing the company in all Marketing events.•Maintaining a high level of customer satisfaction.•Preparing a weekly and monthly sales report.

Sales•Improve Vodafone's image by contacting customers and educate them about new services and new promos. •Follow up to insure resolving global problems and compensate customer with valuable gifts like free minutes and activate services for free. •Launch many marketing campaigns for new ideas and new services. •Welcoming new customers who joined Vodafone lately. •Testing Vodafone's service level and get the customer's point of view. Customer Care •Facilitating in achieving a high level of customer service. •Own & manage client relationship by resolving calls effectively. •Ensure service level agreements are met & maintained. •Provide internal & external customers with accurate & timely information. •Offering world class customer service at all times. •Proactive in regarding processes & procedures improvement. •Communicating positively with all involved parties. •Ensure the outstanding delivery of customer service. •Mentor and support all new employees. •Follow up to insure resolving customer’s problems on time. •Use job b tools (telephone & computer) effectively. •Meeting service level in handling all transactions measured reports. •Accuracy in handling all assigned tasks.