Hatem Samir Email & Phone Number

Egypt

Cairo, Egypt

Cairo, Egypt

Egypt

Egypt

Egypt

• Develop optimization strategies that increase the company’s website search engine results rankings.• Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website and marketing materials.• Create and execute link building strategy.• Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance.• Change website architecture, content, linking and other factors to improve SEO positions for target keywords.• Closely collaborate with web development team to ensure SEO best practices are properly followed throughout website content.• When conducting paid search campaigns, the SEO Specialist will execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI.

Egypt

Kuwait

Participating in creative aspects of Production and Post-Production stagesduring the creation of short promotional videos.Create short form motion graphics animations and gifs.Designing / illustrating creative elements for animations.Create designed content on a daily basis.Work closely with team of visual designers, to meet daily design needs.Working on projects from concept to production, making sure we meetbrand standards and timelines.

Dubai, United Arab Emirates

Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry.• Receiving complaints and resolve employee inquiries.• Handling complex queries and complaints.• Responds to Customer queries ( Inbound & outbound ) and e-mail in friendly professional and supportive way.• Demonstrates politeness, poise, and emotional maturity in handling calls.• Perform evaluation of clients’ needs and provide recommendations.• Give the Customers full and perfect solution for any problems• Identifies sales opportunities and informs the customer of relevant products and services if the applicable.• Ensure positive corporate image ensuring compliance with the company policies, procedures, and guidelines. • Motivation of customers to buy the products through strong communication and Motivation skills.• Ensure that all customer service requests are filled within a targeted timelines. • Liaise with other departments to ensure provision of excellent customer services.• Providing the training of policy.• Conducted performance reviews of all direct reports and monitored the performance of my team members to ensure standards were maintained.

Dubai, United Arab Emirates

Design concept boards, storyboards and sample animatics for presentation.Design, model, texture, light and animate 3d elements/scenes as needed.Animate final motion graphics incorporating typography, photography,live video and/or 3D elements.Participated in all facets of motion graphics projects completion from startto finish, ensuring that everything was finished in a timely manner.

Egypt

In my role as a Social Media Executive, I am the voice between the company and the customer and I enjoy this role. My responsibilities include:• Deal with customer enquiries on the telephone, email, letter etc. within the standard time set by the company.• Liaise with other departments effectively to ensure that communication is aired and that all departments are aware of any ongoing issues.• Provide insight and a contribution towards Facebook and Twitter updates.• Enhance the image of the company to our customers.• Engage with existing customers and develop relationships with new customers.• Deal with all manner of content and adapt as necessary according to the needs of the customer.

Egypt

• Take calls from customers and provide them with information regarding company’s products and services.• Respond to customers’ queries in a prompt and efficient manner.• Ensure that any problems that customers complain of are handled in an immediate fashion.• Respond to messages left by customers by replying to emails or calling them back.• Perform evaluation of clients’ needs and provide recommendations.• Create and update accounts of customers.• Ensure that all customer service requests are filled within a targeted timelines.• Perform research activities for the purpose of answering difficult questions.• Liaise with other departments to ensure provision of excellent customer services.• Ensure that all information is clearly communicated to customers.• Provide customers with information on company policies, procedures and protocols.• Act as a customer advocate to resolve their issues by ascertaining urgency and sensitivity.• Contribute ideas and research information for process improvement.• Assist in opening and closing customer accounts and ensure that any limitations are dealt with according to company policies

Egypt

• Computer Maintenance ( software ) .• Working on any program and formatting / Installation and resolve any problem.• Corporate sales.• Coordination of work with team members to Support the team.• Attending customers and quires. Motivations of customers to buy the company products through strong communication skills