Hatem Samir Email & Phone Number

Egypt

Cairo, Egypt

Cairo, Egypt

Egypt

Egypt

Egypt

• Develop optimization strategies that increase the company’s website search engine results rankings.
• Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website and marketing materials.
• Create and execute link building strategy.
• Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance.
• Change website architecture, content, linking and other factors to improve SEO positions for target keywords.
• Closely collaborate with web development team to ensure SEO best practices are properly followed throughout website content.

Egypt

Kuwait

Participating in creative aspects of Production and Post-Production stagesduring the creation of short promotional videos.Create short form motion graphics animations and gifs.Designing / illustrating creative elements for animations.Create designed content on a daily basis.Work closely with team of visual designers, to meet daily design needs.Working on.

Dubai, United Arab Emirates

• Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within.
• Receiving complaints and resolve employee inquiries.
• Handling complex queries and complaints.
• Responds to Customer queries ( Inbound & outbound ) and e-mail in friendly professional and supportive way.
• Demonstrates politeness, poise, and emotional maturity in handling calls.
• Perform evaluation of clients’ needs and provide recommendations.

Dubai, United Arab Emirates

Design concept boards, storyboards and sample animatics for presentation.Design, model, texture, light and animate 3d elements/scenes as needed.Animate final motion graphics incorporating typography, photography,live video and/or 3D elements.Participated in all facets of motion graphics projects completion from startto finish, ensuring that everything was.

Egypt

• In my role as a Social Media Executive, I am the voice between the company and the customer and I enjoy this role. My responsibilities include:
• Deal with customer enquiries on the telephone, email, letter etc. within the standard time set by the company.
• Liaise with other departments effectively to ensure that communication is aired and that all departments are aware of any ongoing issues.
• Provide insight and a contribution towards Facebook and Twitter updates.
• Enhance the image of the company to our customers.
• Engage with existing customers and develop relationships with new customers.

Egypt

• Take calls from customers and provide them with information regarding company’s products and services.
• Respond to customers’ queries in a prompt and efficient manner.
• Ensure that any problems that customers complain of are handled in an immediate fashion.
• Respond to messages left by customers by replying to emails or calling them back.
• Perform evaluation of clients’ needs and provide recommendations.
• Create and update accounts of customers.

Egypt

• Computer Maintenance ( software ).
• Working on any program and formatting / Installation and resolve any problem.
• Corporate sales.
• Coordination of work with team members to Support the team.
• Attending customers and quires. Motivations of customers to buy the company products through strong communication skills