Hatem Ahmed Email & Phone Number

Cairo, EG

Cairo, Egypt

• Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines and taking ownership of complaint and queries and proactively following through to resolution.
• Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required. Assisting in improving and monitoring procedures and processes to ensure the cost.
• Developing and mentoring new staff to satisfy customer service requirements.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Identifying and escalating consistent or recurring problems with the systems functionality.

Cairo, Egypt

• Xceed 2 projects: 3 years Experience
• Dispatcher team at delivery hero
• Get promoted as a Quality Analyst at Talabat Quality Analyst at Talabat Company Size: 101-500 employeesDevelop and maintain current knowledge of the LOB.Conduct monitor transactions based on approved monitoring.
• Web chat team,back office & Email at Talabat

Cairo, Egypt

• Role SummaryOverall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and.
• Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent's demeanor (LOB centers), escalation, vouchers, offers, and.
• Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
• Register all complaints in the system and maintainaccurate TAT based on SOP escalation business rules.
• Communicate vigorously with different internal and external channels to ensure complete order.
• Comply with Talabat's standard guidelines and processes in relation to service recovery (compensation matrix and authority).

Cairo, Egypt

Raya Contact center 3 projects: 6 years Experience from 2013 till 2019

Cairo, Egypt

• MCD UAE ( OQM, Zomato and Talabat team )
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionConnect with customers to ensure they have a positive experienceHelp customers order their.

Cairo, Egypt

Etisalat Emirates - Mobile ServiceInteract with UAE customers to provide information in response to inquiries, ensure customer satisfaction Resolve customer's potential problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution..

Cairo, Egypt

Etisalat Egypt - high value segmentJob description:1)Communicating with customers via selected channels.2) Responding promptly to customer inquiries.Acknowledging and resolving customer complaints.3)Knowing our products inside and out so that you can answer questions.4)Processing orders, forms, applications, and requests.5) Ensure customer satisfaction and.

Cairo, Egypt

• Corporate and First class segment at Orange 110
• Handling customer requests via phone
• Providing accurate information and maintaining detailed case notes
• Focusing on customer expectations and satisfaction
• Contributing to reaching individual and team performance targets

Cairo, Egypt

Customer Care Assistant at Voda phone 888Customer Care Assistant position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Cairo, Egypt

Call center at(Americana Group).KFC account 2 years 2009-2011ResponsibilitiesManage large amounts of calls.Follow communication "scripts" when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell services when they arise.Build sustainable.

Qasr El Nile

provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.