• Design , Develop and Controlling Company Websites and ensure that all websites are updated on a timely basis.• Producing design solutions to communicate Company’s messages with high visual impact (adverts, promotions, banners, invitations..)• Design creative artworks with high visual impact in order to support Company’s marketing activities and promote Aptec products to customers and potentials.• Coordinate different marketing activities as and when required.• Design artwork for Ingram Micro on different occasions (promotions, marketing events, special offers, new products launch, GITEX, seasonal greeting mails…).• Obtain content & approval from Product Managers for the visual appearance and content of artwork and execute mailers on time.• Designing and sending out invitations/monthly mailers to customers on different marketing events, monitoring registrations & updates.• Prepare claims for vendors (designing adverts for channel magazines, online banners…).• Responsible for designing online Aptec, product surveys; sending out surveys to customers; filtering and sending results to concern people.• Maintaining marketing database of customers and prospects.• Designing, content acquisition & email blast of Ingram Micro monthly newsletter.

responsible for designing, coding and modifying websites, from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation.

- Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas- Produced style guides and web/CSS/interaction specification sheets.- Designed and generated fully-interactive HTML prototypes and click-throughs which were used for client presentations, mock-ups, as well as user-testing studies.- Ensured mock-ups met both visual and textual branding standards. Defined and documented website design standards when needed.- Created clickable prototypes when needed.- Present and defend designs and key milestone deliverables to peers and executive level stakeholders- Establish and promote design guidelines, best practices and standards

-Tailoring user experience and bringing a designer’s concept to life with HTML, CSS, and JavaScript.- Testing the site during development for usability and fixing any bugs- Collaborate with back-end developers and web designers to improve usability- Contributing to documentation (instructional, pitch and technical specification)- Train other non-technical staff particularly designers.- Understand the goals and objectives of the web team and use expertise to bring in a new insight in the process of planning and designing- Translate ideas and concepts by building dynamic, engaging and interactive websites by using the latest tools and technologies

- Providing client with prototype illustrating how the information should change on screen as a User progresses through a task.- Creating brushers ,Flyers, Certifications , logos and Cards for Marketing Department.- Clarifies the mission and vision for the site, balancing the needs of its sponsoring organisation and the needs of its audiences.- Providing designed Layout into HTML / CSS code if requested .- Manage Different Release updates and modifications .- Coordinate front end codes integration with back end development . Maintaining department process and quality controls.

- Act as owner of the ‘problem management’ process. Minimizing the adverse impact of incidents and problems on the business (internal and external) and preventing reoccurrence of any such incidents.- responsible for all aspects of managing, supporting and developing Support Team members within Information Technology Services Team (ITST) to deliver an outstanding customer focused service.- Ensure any quality management processes to the team’s activities are followed, e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose- Participate in service operational reviews, ensuring SLA, KPI and other data/information is provided to assist with such reviews- Produce weekly/monthly management information reports to in respect to service levels and support activities

- Responsible for providing first line support to customers, answering their inquiries helping them to use the existing and new services.- Ensure that all-confidential information pertaining to company activities or individual coming into ones possession is not disclosed or revealed to unauthorised person or agency.- Escalate the complex cases and transfer them to entitle personal.- Responsible for contacting customers and settling their accounts.- Provides a proper follow-up with the customers starting from receiving their calls till closing the case.