Experienced Trainer with a +3 years of expertise in designing and deliveringimpactful training programs, improving team performance, and enhancingcustomer satisfaction.Proven track record of developing training materials, conducting workshops,and analyzing metrics to drive continuous improvement. Skilled in addressingcustomer inquiries, resolving issues efficiently, and ensuring a seamlesscustomer experience.Proficient in Microsoft Office, including Excel and power point,utilizing creativityto develop tailored solutions and presentations.
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Training SpecialistWks Ltd Sep 2022 - PresentCairo, EgyptExperienced in developing and delivering training programs for event staff to ensure smooth and successful event execution. Skilled in designing materials, conducting hands-on workshops, and providing in-depth feedback to enhance team performance. Proven ability to train staff in customer service, event setup, compliance, and problem-solving,
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Reservations Sales SpecialistSutherland Jul 2021 - Aug 2022Cairo, EgyptAs a Reservations Sales specialist at Sutherland, Skilled in guiding guests through the reservation process, providing personalized recommendations, and ensuring a seamless booking experience to drive guest satisfaction and loyalty. I design and lead targeted training sessions, guiding new hires through onboarding and supporting continuous development to meet client standards. My focus is on effective communication and fostering a learning environment that brings out the best in each team member. -
Learning And Development SpecialistJumia Egypt Oct 2020 - Jun 2021Cairo, EgyptConducted needs assessments to identify Skill gaps and recommend trainingsolutions.Focus on Learning & Development Techniques to implement on our productknowledge basis. -
Customer Service AssociateJumia Egypt Jan 2020 - Sep 2020Cairo, EgyptProvided exceptional support to customers via phone, email, and chat,addressing inquiries and resolving issues efficiently.Assisted in order processing and management, ensuring a smooth shoppingexperience.
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Reservations SpecialistConcentrix Feb 2018 - Nov 2019Giza, Al Jizah, EgyptFacilitated seamless travel arrangements for clients, including flights,accommodations, and activities in Expedia Group.Provided exceptional customer service andresolved inquiries, ensuring a positive travel experience. Leveraged technologyand travel resources to deliver tailored recommendations and solutions. -
Customer Service SpecialistOsn Nov 2016 - Dec 2017Cairo, EgyptReceiving calls from customer who had inquiry about their monthly bills,customers who needs to renew/cancel subscriptions in OSN Streaming services,all inquires exclusive bundles and new offers. -
Customer Service RepresentativeVodafone Aug 2015 - Oct 2016Cairo, EgyptDelivered outstanding customer service for UK customers by addressing inquiries and resolvingissues related to mobile services.Utilized CRM software to track interactions and ensure customer satisfaction,contributing to team performance metrics.
Hatem Moustafa Education Details
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The Higher Institute Of Languages And TranslationsEnglish Language And Literature/Letters
Frequently Asked Questions about Hatem Moustafa
What company does Hatem Moustafa work for?
Hatem Moustafa works for Wks Ltd
What is Hatem Moustafa's role at the current company?
Hatem Moustafa's current role is Training Specialist.
What schools did Hatem Moustafa attend?
Hatem Moustafa attended The Higher Institute Of Languages And Translations.
Who are Hatem Moustafa's colleagues?
Hatem Moustafa's colleagues are Sazid Ahmed, Radwa Atef, Seif Mohamed, Ali Mamdouh, Luiz Antônio Ribeiro Da Silva, Nada Ehab, Youssef Ghoneim.
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Hatem Moustafa
Monitoring And Evaluation Consultant At National Program On Early Childhood Development (Npecd), Ministry Of Social SolidarityEgypt -
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