Hatem Mustafa Email & Phone Number

Abu Dhabi, United Arab Emirates

•Responsible for multiple Programs of complex projects from design & development to production; defined customer requirements, project scope and plan apart from definition of resources and schedule for project implementation.•Responsible for managing multitier applications in a complex environment relate to different business areas (Oracle ERP, CRM, HCM , DMS, and MS Azure cloud with M365, and MS Dynamics).•Responsible for managing complex environment IT Operations including support and helpdesk services for more than 14 branches, more than 600 incidents monthly for an organization of more than 1000 employees.•Managing and implementing Government programs, related to Information and Cyber security, Data Governance, ICT related Policies and procedures•Leading the ICT team Participating in the Government information security and technical audit.•Provide visible and confident leadership to staff.•Managing Data centre setup (Planning and selection), along with licenses and SLAs related•Prepare IT department yearly budget including CAPEX and OPEX

•Managed the implementation of MS Dynamics ERP project (20 team members) related to the printing and publishing business, including the manufacturing and HCM modules, along with the SharePoint portal and Employee Self Services.•Managed the implementation team (20 members) of MS Dynamics ERP project. Solution included Finance, Supply Chain management, Human capital Management modules along with share point portal integration.•Managed and formulated the integration between the ERP and the Production system for the updates related to the Inventory.•Responsible for the conceptual & functional designs for the integrations between production system and ERP.•Monitored entire spectrum of activities pertinent to project and resolved conflicts of the project team.•Focused on identification and resolution of project issues and challenges, pertaining to project critical path and risk mitigation.•Calculated project constraints like scope, time and cost.•Analyse business requirements and work flow for the enterprise with delivering recommendations•Managed project planning, resources, risks, costs, performance & reporting.

• Formulate , design and implement IT infrastructure system and applications to meet the needs and objectives of Burooj, and streamline all the business units in order to maximize performance.• Managing Multi Projects for Software & Hardware implementations.• Analyzing internal Business requirements for multi departments, for IT purpose.• Market research for the Best IT solution and vendors.• Formulate, develop and implement IT strategy, including short and long term department plans.• Formulate and develop disaster recovery plans.• Evaluate and prepare the Investment Analysis and Project Initiation Reports to propose recommendations. • Evaluating Software & Hardware Products & vendors.• Manage RFP and Procurement for Hardware and software.• Managing IT team performance to ensure the effective achievement against the objectives.• Manage, recommend and prepare the corporate IT budget .• Prepare and make presentations to the top management for the IT related projects• Develop the IT department objectives and individual team objectives.• Develop Service level agreements with vendors and 3rd parties covering all IT related areas.• Formulate, develop and Recommend improvements to IT policies, processes and procedures covering all areas of IT activity.• Assure the quality of IT service provided to the end users within the organization.• Monitor and analyze IT training needs to identify the strengths and weakness for the IT employees.• Participate in the Recruitment and Selection committee to recruit IT employees for the department.

• Runs complex projects from design and development phase to production phase.• Defines customer requirements, project scope and plan.• Defines resources and schedule for project implementation. • Create strategies for risk mitigation and contingency planning. • Directs and oversees project team and manages conflicts. • Efficiently identifies and solves project issues, including project critical path and risk mitigation. • Develop Requests for Proposals (RFP) for external services. • Designs and maintain and project documentation. • Maintain the required calculations for project constraints (scope, time and cost)• Presenting Demos for prospects & analyzing their requirements• Matching prospects requirements with Great Plains solution• Analyzing customers business requirements.• Maintain and formulate the gap analysis document, to map the requirements against GP application• Installation and configuration of Great Plains ERP Solution• Upgrading SQL & Great Plains Versions.• Implementation of Great Plains ERP solution(start to end)• Implements GP manufacturing and Horizon 3rd party manufacturing suite• Supporting existing customers• Training for Great Plains ERP Solution• MS Great Plains -Partner Correspondence

• Analyzing customers business requirements.• Maintain and formulate the gap analysis document, to map the requirements against GP application• Installation and configuration of Great Plains ERP Solution• Upgrading SQL & Great Plains Versions.• Implementation of Great Plains ERP solution(start to end)• Supporting existing customers• Training for Great Plains ERP Solution• MS Great Plains -Partner Correspondence