Hatem Mustafa personal email
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Experienced and Innovative senior executive focused on: ICT Management ICT Operations Management Applications management Business analysis and development Project management Presales and Up sales LeadershipMore than 20 years of experience in ICT management , ICT Operations management, Project management, and applications implementation along with leadership positions in large companies: (Emirates Heritage Club, Burooj properties(AbuDhabi Islamic Bank subsidiary), Mid East data systems, and Raya software.Key accomplishments and achievements: Currently I am in charge of all the operations and applications in Emirates Heritage Club, along with my responsibility for developing and improving the technology environment to be aligned with business strategies.Recently we connected more than 15 branches all over U.A.E with our head office in a central data centre.Previous experience:1- Project Manager (Free Lancer) : (United Printing and Publishing) : Managing the implementation of (MS Dynamics) ERP project (20 team members), including the manufacturing and HCM modules, along with the SharePoint portal and Employee Self Services. 2- IT Manager (Burooj properties (ADIB subsidiary ) :Management of information technology functions as well as developing and implementing business related technologies and strategies, including (Systems & applications, Business operations, Information security & IT Governance, IT procurement related ).3- Project manager / Sr. business analyst: (eSolutions Dynamics) MDS: Responsible for multi complex ERP projects from development to production applying PMP methodologies.From all mentioned above. I learned how to function on my own and in a team-oriented atmosphere which is vital in today's professional environment and progression. My colleagues always praise me for my special communication skills.Specialties: • Preparing for PMP December exam• CISA (Certified information security auditor)• ITIL V.3 Certificate• ICT enterprise architecture• Strategic planning• Strategic IT management (IIR) • Business decision making• Oracle EBS/fusion, MS Dynamics ERP, SharePoint, CRM, Business related applications, MSSQL, Management reporter and Crystal reporting tool.• Infrastructure design and topology.
Emirates Heritage Club
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Operation And Application ManagerEmirates Heritage Club Nov 2011 - PresentAbu Dhabi, United Arab Emirates•Responsible for multiple Programs of complex projects from design & development to production; defined customer requirements, project scope and plan apart from definition of resources and schedule for project implementation.•Responsible for managing multitier applications in a complex environment relate to different business areas (Oracle ERP, CRM, HCM , DMS, and MS Azure cloud with M365, and MS Dynamics).•Responsible for managing complex environment IT Operations including support and helpdesk services for more than 14 branches, more than 600 incidents monthly for an organization of more than 1000 employees.•Managing and implementing Government programs, related to Information and Cyber security, Data Governance, ICT related Policies and procedures•Leading the ICT team Participating in the Government information security and technical audit.•Provide visible and confident leadership to staff.•Managing Data centre setup (Planning and selection), along with licenses and SLAs related•Prepare IT department yearly budget including CAPEX and OPEX
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Project Manager (Free Lancer)United Printing & Publishing Oct 2010 - Oct 2011•Managed the implementation of MS Dynamics ERP project (20 team members) related to the printing and publishing business, including the manufacturing and HCM modules, along with the SharePoint portal and Employee Self Services.•Managed the implementation team (20 members) of MS Dynamics ERP project. Solution included Finance, Supply Chain management, Human capital Management modules along with share point portal integration.•Managed and formulated the integration between the ERP and the Production system for the updates related to the Inventory.•Responsible for the conceptual & functional designs for the integrations between production system and ERP.•Monitored entire spectrum of activities pertinent to project and resolved conflicts of the project team.•Focused on identification and resolution of project issues and challenges, pertaining to project critical path and risk mitigation.•Calculated project constraints like scope, time and cost.•Analyse business requirements and work flow for the enterprise with delivering recommendations•Managed project planning, resources, risks, costs, performance & reporting. -
It ManagerBurooj Properties(Abu Dhabi Islamic Bank) Jun 2007 - Oct 2010• Formulate , design and implement IT infrastructure system and applications to meet the needs and objectives of Burooj, and streamline all the business units in order to maximize performance.• Managing Multi Projects for Software & Hardware implementations.• Analyzing internal Business requirements for multi departments, for IT purpose.• Market research for the Best IT solution and vendors.• Formulate, develop and implement IT strategy, including short and long term department plans.• Formulate and develop disaster recovery plans.• Evaluate and prepare the Investment Analysis and Project Initiation Reports to propose recommendations. • Evaluating Software & Hardware Products & vendors.• Manage RFP and Procurement for Hardware and software.• Managing IT team performance to ensure the effective achievement against the objectives.• Manage, recommend and prepare the corporate IT budget .• Prepare and make presentations to the top management for the IT related projects• Develop the IT department objectives and individual team objectives.• Develop Service level agreements with vendors and 3rd parties covering all IT related areas.• Formulate, develop and Recommend improvements to IT policies, processes and procedures covering all areas of IT activity.• Assure the quality of IT service provided to the end users within the organization.• Monitor and analyze IT training needs to identify the strengths and weakness for the IT employees.• Participate in the Recruitment and Selection committee to recruit IT employees for the department. -
Project Manager & S.Erp ConsultantEsolutions Mds Subsidary Sep 2004 - Jun 2007• Runs complex projects from design and development phase to production phase.• Defines customer requirements, project scope and plan.• Defines resources and schedule for project implementation. • Create strategies for risk mitigation and contingency planning. • Directs and oversees project team and manages conflicts. • Efficiently identifies and solves project issues, including project critical path and risk mitigation. • Develop Requests for Proposals (RFP) for external services. • Designs and maintain and project documentation. • Maintain the required calculations for project constraints (scope, time and cost)• Presenting Demos for prospects & analyzing their requirements• Matching prospects requirements with Great Plains solution• Analyzing customers business requirements.• Maintain and formulate the gap analysis document, to map the requirements against GP application• Installation and configuration of Great Plains ERP Solution• Upgrading SQL & Great Plains Versions.• Implementation of Great Plains ERP solution(start to end)• Implements GP manufacturing and Horizon 3rd party manufacturing suite• Supporting existing customers• Training for Great Plains ERP Solution• MS Great Plains -Partner Correspondence -
Business And Application ConsultantRaya Software 2002 - 2003• Analyzing customers business requirements.• Maintain and formulate the gap analysis document, to map the requirements against GP application• Installation and configuration of Great Plains ERP Solution• Upgrading SQL & Great Plains Versions.• Implementation of Great Plains ERP solution(start to end)• Supporting existing customers• Training for Great Plains ERP Solution• MS Great Plains -Partner Correspondence
Hatem Mustafa Skills
Hatem Mustafa Education Details
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Faculty Of Commerce
Frequently Asked Questions about Hatem Mustafa
What company does Hatem Mustafa work for?
Hatem Mustafa works for Emirates Heritage Club
What is Hatem Mustafa's role at the current company?
Hatem Mustafa's current role is ICT Management | Applications Management | ICT Operations Management | ICT Project Management | Business and Applications Consultancy.
What is Hatem Mustafa's email address?
Hatem Mustafa's email address is ha****@****ail.com
What schools did Hatem Mustafa attend?
Hatem Mustafa attended Ain Shams University.
What skills is Hatem Mustafa known for?
Hatem Mustafa has skills like Sharepoint, Microsoft Exchange, Itil, Cisa, Value Management, Management, Disaster Recovery, Microsoft Sql Server, It Strategy, Erp, Process Improvement, Pmp.
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Hatem Mustafa
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