Hatem Mustafa

Hatem Mustafa Email and Phone Number

Administrator @ Cupola Teleservices (CTS)
Hatem Mustafa's Location
Dubai, United Arab Emirates, United Arab Emirates
About Hatem Mustafa

A focused and result oriented professional with over 10 years of experience in administration field and 1 year in Sales & Marketing. Provides administrative support and performs many duties,including scheduling, writing letters, emailing, handling visitors, routing callers and answering questions and requests. Able to maintain hard copy and electronic filing system.Document filing, letters editing and organization, time sheet keeping & office organizing. Coordinates office management activities.~Administrative Officer~Office Coordinator~Editor~Office organizer~Client Relationship Management~Promoting Process Improvement~Negotiations~Client Database Management~Interviewing new employeesTime Management and decision-making skills.Motivated, Diplomatic and tactful.Excellent team-building and communication skills.Ability to work in a group or individually according to the job requirements.Understanding business needs, its strategic direction and identifying ways that will allow a business to meet those strategic goals.Providing high quality services, resulting in guest delight & optimum resource utilization for maximum service quality while interacting with the customers to gather their feedback.Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels and managing customer centric operations for customer satisfaction.Computer Skills:SoftwareWindows operating system (XP, VISTA, Win 7, Win 8, Win 8.1, Win 10)Microsoft Office 2003 – 2007 – 2010 – 2013 – 2016 (Word, Excel) Very Good - (Power Point) FairExcellent Dealing with Internet & SearchingSolving Software and Hardware problemsWorking on Photoshop & Graphic programs (Still in Training)Personal Details :--Date of Birth: 3/6/1984-Place of Birth: (United Arab Emirates) – Sharjah City -Languages: English & Arabic (Fluent speaking, writing, listening and reading)-Military status: Exempted-Status: Married

Hatem Mustafa's Current Company Details
Cupola Teleservices (CTS)

Cupola Teleservices (Cts)

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Administrator
Hatem Mustafa Work Experience Details
  • Cupola Teleservices (Cts)
    Customer Service Representative
    Cupola Teleservices (Cts) Apr 2018 - Present
  • Hydro Consult Co. / United Consultants Co., Engineering Consultant Offices
    Office Administrator
    Hydro Consult Co. / United Consultants Co., Engineering Consultant Offices Aug 2008 - Mar 2017
    Cairo Governorate, Egypt
    I worked for (Hydro Consult CO. / United Consultants CO., Engineering Consultant Offices ) as a full time Administrative Officer & Office Manager ( 3/5/2008 to 1/8/2015) & from ( 1/2/2016 to 1/3/2017) Duties and Responsibilities: - Administrative. Alert manager about cancellations or new meetings. Prepare reports. Handle information requests. Prepare confidential and sensitive documents. Coordinates office management activities. Helps prepare office… Show more I worked for (Hydro Consult CO. / United Consultants CO., Engineering Consultant Offices ) as a full time Administrative Officer & Office Manager ( 3/5/2008 to 1/8/2015) & from ( 1/2/2016 to 1/3/2017) Duties and Responsibilities: - Administrative. Alert manager about cancellations or new meetings. Prepare reports. Handle information requests. Prepare confidential and sensitive documents. Coordinates office management activities. Helps prepare office budget. Operate office equipment, such as photocopy machine and scanner. Receive and replay telephone messages. Maintain hard copy and electronic filing system & PC software & hardware. Document filing. Letters editing and organization Time sheet management. Office organization. Interviewing new employees. Data Entry. Show less
  • Sharjah Football Club, Sharjah, United Arab Emirates
    Licensing Officer
    Sharjah Football Club, Sharjah, United Arab Emirates Aug 2015 - Oct 2015
    Sharjah, United Arab Emirates
  • Nike Sports Store (City Stars Mall), Cairo, Egypt
    Store Vice-Manager
    Nike Sports Store (City Stars Mall), Cairo, Egypt Jan 2006 - Dec 2006
    Cairo Governorate, Egypt
    I worked for Nike Sports Store (City Stars Mall) as a Sales representative, Partition Organizer & promoted to be the Store Vice-ManagerDuties and Responsibilities: - Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Purchasing inventory by researching emerging products;… Show more I worked for Nike Sports Store (City Stars Mall) as a Sales representative, Partition Organizer & promoted to be the Store Vice-ManagerDuties and Responsibilities: - Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Purchasing inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Attracting customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Submitting orders by referring to price lists and product literature. Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Recommending changes in products, service, and policy by evaluating results and competitive developments. Analyzing sales figures and forecasting future sales; using information technology to record sales figures, for data analysis and forward planning. Ensuring standards for quality, customer service Responding to customer complaints and comments; Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; and organizing special promotions, displays and events Show less
  • Resala - Charitable Organization
    Social Worker
    Resala - Charitable Organization Jan 2006 - Dec 2006
    Cairo Governorate, Egypt
  • Al Maadi Azhar School
    Social Worker
    Al Maadi Azhar School Jun 2004 - Nov 2004
    Cairo Governorate, Egypt
  • Ahly Football Club Academy
    Football (Soccer ) Player
    Ahly Football Club Academy Jan 2003 - Dec 2003
    Cairo Governorate, Egypt
    I played in Ahly Football club Academy as a Striker for 1 year

Hatem Mustafa Education Details

  • Faculty Of Social Work, Helwan University – Cairo – Egypt
    Faculty Of Social Work, Helwan University – Cairo – Egypt
    Social Work
  • Bitish Council
    Bitish Council
    Special Education And Teaching
  • Hotel Sonesta - Cairo - Egypt
    Hotel Sonesta - Cairo - Egypt
    Skillful
  • Rosary School ( Sharjah - Uae) &  Shola School ( Sharjah - Uae)
    Rosary School ( Sharjah - Uae) & Shola School ( Sharjah - Uae)

Frequently Asked Questions about Hatem Mustafa

What company does Hatem Mustafa work for?

Hatem Mustafa works for Cupola Teleservices (Cts)

What is Hatem Mustafa's role at the current company?

Hatem Mustafa's current role is Administrator.

What schools did Hatem Mustafa attend?

Hatem Mustafa attended Faculty Of Social Work, Helwan University – Cairo – Egypt, Bitish Council, Hotel Sonesta - Cairo - Egypt, Rosary School ( Sharjah - Uae) & Shola School ( Sharjah - Uae).

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