A focused and result oriented professional with over 10 years of experience in administration field and 1 year in Sales & Marketing. Provides administrative support and performs many duties,including scheduling, writing letters, emailing, handling visitors, routing callers and answering questions and requests. Able to maintain hard copy and electronic filing system.Document filing, letters editing and organization, time sheet keeping & office organizing. Coordinates office management activities.~Administrative Officer~Office Coordinator~Editor~Office organizer~Client Relationship Management~Promoting Process Improvement~Negotiations~Client Database Management~Interviewing new employeesTime Management and decision-making skills.Motivated, Diplomatic and tactful.Excellent team-building and communication skills.Ability to work in a group or individually according to the job requirements.Understanding business needs, its strategic direction and identifying ways that will allow a business to meet those strategic goals.Providing high quality services, resulting in guest delight & optimum resource utilization for maximum service quality while interacting with the customers to gather their feedback.Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels and managing customer centric operations for customer satisfaction.Computer Skills:SoftwareWindows operating system (XP, VISTA, Win 7, Win 8, Win 8.1, Win 10)Microsoft Office 2003 – 2007 – 2010 – 2013 – 2016 (Word, Excel) Very Good - (Power Point) FairExcellent Dealing with Internet & SearchingSolving Software and Hardware problemsWorking on Photoshop & Graphic programs (Still in Training)Personal Details :--Date of Birth: 3/6/1984-Place of Birth: (United Arab Emirates) – Sharjah City -Languages: English & Arabic (Fluent speaking, writing, listening and reading)-Military status: Exempted-Status: Married
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Customer Service RepresentativeCupola Teleservices (Cts) Apr 2018 - Present -
Office AdministratorHydro Consult Co. / United Consultants Co., Engineering Consultant Offices Aug 2008 - Mar 2017Cairo Governorate, EgyptI worked for (Hydro Consult CO. / United Consultants CO., Engineering Consultant Offices ) as a full time Administrative Officer & Office Manager ( 3/5/2008 to 1/8/2015) & from ( 1/2/2016 to 1/3/2017) Duties and Responsibilities: - Administrative. Alert manager about cancellations or new meetings. Prepare reports. Handle information requests. Prepare confidential and sensitive documents. Coordinates office management activities. Helps prepare office… Show more I worked for (Hydro Consult CO. / United Consultants CO., Engineering Consultant Offices ) as a full time Administrative Officer & Office Manager ( 3/5/2008 to 1/8/2015) & from ( 1/2/2016 to 1/3/2017) Duties and Responsibilities: - Administrative. Alert manager about cancellations or new meetings. Prepare reports. Handle information requests. Prepare confidential and sensitive documents. Coordinates office management activities. Helps prepare office budget. Operate office equipment, such as photocopy machine and scanner. Receive and replay telephone messages. Maintain hard copy and electronic filing system & PC software & hardware. Document filing. Letters editing and organization Time sheet management. Office organization. Interviewing new employees. Data Entry. Show less
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Licensing OfficerSharjah Football Club, Sharjah, United Arab Emirates Aug 2015 - Oct 2015Sharjah, United Arab Emirates
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Store Vice-ManagerNike Sports Store (City Stars Mall), Cairo, Egypt Jan 2006 - Dec 2006Cairo Governorate, EgyptI worked for Nike Sports Store (City Stars Mall) as a Sales representative, Partition Organizer & promoted to be the Store Vice-ManagerDuties and Responsibilities: - Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Purchasing inventory by researching emerging products;… Show more I worked for Nike Sports Store (City Stars Mall) as a Sales representative, Partition Organizer & promoted to be the Store Vice-ManagerDuties and Responsibilities: - Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Purchasing inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Attracting customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Submitting orders by referring to price lists and product literature. Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Recommending changes in products, service, and policy by evaluating results and competitive developments. Analyzing sales figures and forecasting future sales; using information technology to record sales figures, for data analysis and forward planning. Ensuring standards for quality, customer service Responding to customer complaints and comments; Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; and organizing special promotions, displays and events Show less
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Social WorkerResala - Charitable Organization Jan 2006 - Dec 2006Cairo Governorate, Egypt
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Social WorkerAl Maadi Azhar School Jun 2004 - Nov 2004Cairo Governorate, Egypt
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Football (Soccer ) PlayerAhly Football Club Academy Jan 2003 - Dec 2003Cairo Governorate, EgyptI played in Ahly Football club Academy as a Striker for 1 year
Hatem Mustafa Education Details
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Faculty Of Social Work, Helwan University – Cairo – EgyptSocial Work -
Bitish CouncilSpecial Education And Teaching -
Hotel Sonesta - Cairo - EgyptSkillful -
Rosary School ( Sharjah - Uae) & Shola School ( Sharjah - Uae)
Frequently Asked Questions about Hatem Mustafa
What company does Hatem Mustafa work for?
Hatem Mustafa works for Cupola Teleservices (Cts)
What is Hatem Mustafa's role at the current company?
Hatem Mustafa's current role is Administrator.
What schools did Hatem Mustafa attend?
Hatem Mustafa attended Faculty Of Social Work, Helwan University – Cairo – Egypt, Bitish Council, Hotel Sonesta - Cairo - Egypt, Rosary School ( Sharjah - Uae) & Shola School ( Sharjah - Uae).
Not the Hatem Mustafa you were looking for?
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Hatem Mustafa
Abu Dhabi -
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Hatem Mustafa
United Arab Emirates -
Hatem Mustafa
Ict Management | Applications Management | Ict Operations Management | Ict Project Management | Business And Applications ConsultancyAbu Dhabi Emirate, United Arab Emirates1hotmail.com
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