Hatif Bin Basharat Email & Phone Number

Boston, Massachusetts, United States

● Spearheaded the configuration and management of FIS IBS, Payments One, and Card Management systems, improving operational efficiency by 20% through streamlined workflows and system enhancements ● Led a data conversion project for new product implementations, reducing manual data entry time by 15%, while ensuring 100% accuracy in customer data migration● Developed and executed comprehensive test plans and cases, resulting in a 30% reduction in post-implementation defects● Built and maintained strong relationships with internal business lines, leading to a 25% increase in client satisfaction scores due to faster issue resolution and proactive troubleshooting● Successfully administered over 50+ change requests, enhancing system performance and ensuring compliance with industry regulations● Contributed to maintaining and updating system documentation, which improved team productivity by 15% by standardizing processes and protocols

Boston, Massachusetts, United States

● Ensured operational compliance and adherence to policies, resulting in 0 compliance violations during audits● Processed $500,000+ in monetary transactions with 100% accuracy, meeting all government-mandated reporting requirements for large cash transactions● Provided cross-functional support across bank departments, referring over 30 clients+ to other business lines and third-party partners, contributing to a 10% increase in cross-sell revenue

Calgary, Alberta, Canada

● Translated Agile roadmaps into actionable deliverables, successfully driving the completion of 10+ projects within scope, time, and budget constraints, improving project turnaround time by 25%● Automated back-office operations using macros, saving 100+ hours annually in manual data entry and reporting processes● Collaborated with senior management and technical teams to define user stories, achieving a 95% user acceptance rate during testing and implementation● Delivered comprehensive process flows and use-cases for CRM systems, reducing customer response time by 20% through improved system functionalities