Michael Hatfield Email & Phone Number

Washington D.C. Metro Area

• Act as product manager for three of BRG’s digital solutions to promote growth and retention. I oversee our product-lead strategy, leveraging user feedback to drive product innovation, validating product fit and mitigating risk, time and cost in our technical product development. • Lead senior management team in product management, and existing client project assurance and delivery.• Lead go-to-market and business development strategies to enhance market awareness of BRG’s innovative digital solutions. • Implement user feedback strategies to ensure a product-lead practice, leading to growth and retention of BRG digital products and services.

Washington D.C. Metro Area

• Implement the BRG DRIVE technology platform for clients to provide robust analytics modules, platform collaboration between clients and BRG experts, and other sophisticated platform offerings that enable novel approaches to our client’s most complex problems.• Develop analytics modules and analysis for the DRIVE platform.• Promote the BRG DRIVE platform and Global Applied Technology expert services in business development efforts, client demos, and other marketing efforts and campaigns.• Manage BRG DRIVE Help services for existing clients to provide platform assistance and education. • Support Global Health practice to implement DRIVE installations for global healthcare clients.

• Provided data integration and analytics services to the BRG Healthcare Performance Improvement (HPI) team and other healthcare practices within BRG. • Implemented complex data solutions and analytics oversight regarding operational business modeling, financial optimization and operational throughput to produce significant revenue enhancement, cost efficiencies, and sustainability for BRG’s clients.

Washington D.C. Metro Area

As a Consultant with Berkeley Research Group’s Healthcare Performance Improvement practice I provide consulting and analytical services to healthcare providers regarding opportunities to reduce costs while increasing clinical quality through clinical redesign, population health and other strategic and operational initiatives. Predominant expertise resides in data integration,visualization and other analytics that reveal opportunities for process improvement, cost reduction, revenue gains, and quality improvements that maximize the value that healthcare providers provide to all stakeholders.

Washington, Dc

Develop reporting to support advancement of senior management's strategic objectivesProvide in-depth analysis of data to provide solutions and/or recommendations related to sales and operational performanceManage corporate recognition strategies for organization, teams, and superior performing individualsUnderstand, recommend and implement systems and strategies that increase salesTarget specific segments for tailored sales outreach programs based on trending data in order to lower cost and increase ROI of sales initiatives

Manage $13.5M acquisition of real estate loans in first full-time quarterOutperform competitors by 44% by obtaining annual deposits of over $800K per team memberGenerate quarterly revenue of $275K with three Account ExecutivesManage campaign generating 300 new sales leads, $4M of loan applications and increased customer satisfaction and feedback Decrease sales and service overhead cost by 20% via operational integration Teach first BFSFCU sales team of 3 employees through new sales training implementationReveal corporate sales opportunities using CLV and customer profitability analysisCreate a pay-for-performance compensation model to increase assests, revenue, and membership growthImplement 15 organizational process improvements to reduce cost and save time via automationProvide strategic guidance to executive management using sales and operational efficiency metricsEnhance customer experience and financial relationships by implementing mobile financial advisorsTarget select membership for outbound sales campaignsImplement VOC strategy to increase customer retention and strategically allocate costs to higher margin activitiesProvide coaching, membership feedback reports and operational management recommendations based on analysis of the organization's customer experience Lead online community implementation to enhance customer experience, reduce transactional costs, and increase cross-sell ratios Implement live chat on BFSFCU website to increase sales and reduce servicing costs

Improve Secret Shopper results by 50%Coach 4 branch management teams to increase staff's sales effectiveness Produce consultative sales strategy and business plan to increase revenue of most profitable nichesRemodel Board of Director's service metrics to increase understanding of core metricsInitiate comprehensive business intelligence plan to integrate all customer contact data to strategically identify behavior and reduce servicing costsManage implementation of BFSFCU's new CRM system to increase sales leads, improve target marketing, and reduce costsCreate custom solutions using existing CRM system to reduce cost of errors and transactional timeProvide reporting, scheduled and ad hoc, using Microsoft Access to provide CRM reporting for entire organization

Develop first qualitative and quantitative metrics used for management staffing decisionsManage daily distribution of over 300 incoming communications from over 150 countries to promote membership and account growth, and execute service requestsSet record for most daily responses (average) by replying to 60+ service and sales requests to global membershipEnhance member experience by providing quality responses to written and phone service requests and sales inquiriesResearch customers' financial data to provide in-depth analysis and custom solutions to member inquiries

Execute more than 100 financial transactions daily for local membership resulting in one of fastest promotions to senior position of Correspondence Distribution CoordinatorCreate cost savings for company by providing accurate and efficient transactions

Master, Business Administration

B.S, International Business & Spanish

Activities and Societies: Kappa Alpha Order, Beta Kappa ChapterRELEVANT MBA COURSEWORK Financial/Managerial Accounting Business Statistics.