Responsible for 3 areas: Customer Success, Sales Operations, Global Sales & Partner ManagementsCustomer Success• Led and aligned 3 teams under Customer Success division with 35 employees, including Deployment, Customer Service, Customer Care, Renewal & Cross Sales• Created, standardized and optimized operation processes within teams and with other departments• Successfully designed and implemented technology solutions for operating, monitoring and leveraging division’s… Show more Responsible for 3 areas: Customer Success, Sales Operations, Global Sales & Partner ManagementsCustomer Success• Led and aligned 3 teams under Customer Success division with 35 employees, including Deployment, Customer Service, Customer Care, Renewal & Cross Sales• Created, standardized and optimized operation processes within teams and with other departments• Successfully designed and implemented technology solutions for operating, monitoring and leveraging division’s performance and extracting insights for serving product team. • Boosted Customer Satisfaction Score by 350% • Reduced customer complaints by 40%Sales Operation• Introduced and executed Sales Operations concept • Suggested improvements of the Sales team through data-driven analysis to maximize its efficiency, impact, and performance.• Streamlined and reorganized sales division, accelerated sales team to its optimal point (Sep revenue increased by 100% comparing to Aug)Global Sales & Partner Managements• Managed customers and partners outside of Vietnam• Leveraged strategic partnerships to create added value and consolidate company’s foothold in Vietnam and SEA• Reached favorable agreements with the biggest Channel Manager providers in Asia Show less

• Created, standardized and optimized operation processes within teams• Designed and established KPIs and other employee performance assessment & compensation plan• Created and maintained teams’ processes, templates and databaseAchievements• Transformed teams from disorder to organized and self-managed teams• Ensure projects (for deployment team) and requests (for customer service team) SLA are met• Enabled data access and sharing for departments and management to… Show more • Created, standardized and optimized operation processes within teams• Designed and established KPIs and other employee performance assessment & compensation plan• Created and maintained teams’ processes, templates and databaseAchievements• Transformed teams from disorder to organized and self-managed teams• Ensure projects (for deployment team) and requests (for customer service team) SLA are met• Enabled data access and sharing for departments and management to track projects and requests progress• Restored the services to meet customers’ expectation and enhance customer satisfaction Show less

• Spearheaded strategies for global expansion• Carried necessary research and analysis to identify opportunities and challenges in SEA market• Sought for and managed partners and clients outside of Vietnam• Implemented marketing campaigns to promote company’s products and acquire clients• Hired, onboarded and managed global sales representative • Obtained market feedback for products and strategies adjustmentAchievements• Acquired the very first foreign customers for… Show more • Spearheaded strategies for global expansion• Carried necessary research and analysis to identify opportunities and challenges in SEA market• Sought for and managed partners and clients outside of Vietnam• Implemented marketing campaigns to promote company’s products and acquire clients• Hired, onboarded and managed global sales representative • Obtained market feedback for products and strategies adjustmentAchievements• Acquired the very first foreign customers for ezCloud• Created South East Asia partner network Show less

• Identified business opportunities by identifying prospects or processing leads from marketing team• Sold products by establishing contact and developing relationships with prospects• Managed customers and partners outside of Vietnam