Haydee Mandernach Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Kansas City, Missouri

- Recognized for contributing to the improvement of payment processes for crews that will lead to major savings for the company in 2020- Developed metric for Trip Plan Compliance that is used across the entire KCS Network for process improvements as well as a Sales & Marketing tool- Manage critical report development for KPI evaluation in key areas within the organization both at the executive leadership and field levels- Maintain the integrity of the measurement systems, reports, and archives, and enhance automation of performance reporting- Develop and implement interactive reports and dashboards on platforms such as PowerBI providing analysis on performance metrics

Kansas City, Missouri Area

- Recognized as top performer for Analyst position in Customer Solution Department every year in the role both by the company and KCS customers- Selected as main contact to support KCS’ largest customers- Served both US & Mexico customers as the company’s main point of contact to communicate requests and questions to Transportation, Demurrage, Service Design, Sales and Marketing, and Billing departments- Performed as the main contact for the company with Spanish interpreting and translations for internal partners and external customers as needed- Trained new and current customers on how to efficiently use the tools and information available on the company’s customer portal

Lenexa, Ks

- Served as acting Supervisor, managing 3,300 restaurants between two global brands, Applebee’s and IHOP- Translated training manuals, benefits enrollment guide and internal communication documents from English to Spanish for Applebee’s Corporate- Acted as liaison between national and international franchises and corporate office - Produced monthly reports that provided direct customer feedback to different departments within Applebee’s Services- Focused on elevating departmental performance by providing daily individualized coaching and training on processes and procedures- Partnered with the Marketing Department to support Applebee’s Services’ Rep Rewards program

Overland Park, Ks

- Administered and coordinated Sed de Saber (“Thirst for Knowledge”), a comprehensive “English as a Second Language” initiative that provides professional development to Applebee’s kitchen associates lacking English-speaking skills- Responsible for developing & maintaining college relations program by working directly with universities and Applebee’s Services’ Strategic Staffing Team

Kansas City, Mo

- Created and distributed press releases, weekly and quarterly newsletters, annual reports, and promotional materials in English and Spanish- Coordinated branding efforts by working with a Marketing and Public Relations firm in the creation of distinctive designs and insignia to promote specific events- Managed Public Relations efforts by promoting activities, programs, major special events and projects to local and national media markets- Supervised production as well as managed the purchase of radio, television and printed advertisements- Maintained company website by updating Marketing/Public Relations events on a weekly basis- Developed all membership, organizational, and marketing materials in both English and Spanish

Irvine, Ca

- Built profiles for both the Hispanic foodservice market as well as the college segment in Southern California- Conducted qualitative research on potential markets for the company- Designed promotional material in both English and Spanish- Created bilingual handbook to assist sales representatives in the field- Collaborated with the sales team in food shows, outside sales calls and area team meetings

Bachelor Of Science, Business Administration, Minor In Communications Studies

Aa, Liberal Arts