Hayden Carson Email & Phone Number

Singapore

Singapore

At my client:Designing, validating, delivering and evaluating risk management tools for both analysts and traders. Educating users and stakeholders in the shift to a product mindset, engaging them in the process of interviews and problem discovery, through to follow-up on new and enhanced features. Managing development squads and multiple upstream dependencies, keeping a firm roadmap when required, whilst maintaining flexibility when possible. Encouraging and supporting growth of colleagues, within and without my direct teams.At Zenika:Educating and encouraging technical consultants in product and agile mindsets, to look at the picture outside their IDE and Jira ticket. Sharing my passion of esports through a Technozaure talk on the various business models leagues, and competitions and their relative success. Participating in many culture building activities including one of my favourite sports, bouldering.

Singapore

• Working in multi-disciplinary roles to suit the project needs, as a Developer for a major player in the FSI, and QA Lead for a leading national healthcare provider.• Managing the initial public release of a mobile application for a national healthcare provider, gaining over 100k downloads on the Play Store in less than 1 quarter.• Coordinating and executing delivery operations both on major and minor scale projects.• Close client contact through shadowing as a Business Solutions Manager, collaborating in the sales and bidding processes.• Managing multinational stakeholder issues, crises and expectations through various channels.

Sydney, New South Wales, Australia

• Implemented new project management tooling closely integrated with engineering tooling for consistently up to date monitoring and reporting.• Designed a new product to expand the company into the Chat Service QA market, where there is currently a product and competitor gap.• Designing and documenting features using a value-first approach, easing the prioritisation process and clearly define success metrics.• Liaising with customers to ascertain the root of their problems, enabling targeted product and feature ideas and designs.• Participating in monthly board update meetings to keep stakeholders abreast of the product roadmap and key product decisions.• Hosting fortnightly product council meetings with the executive team to update them and gather their feedback on key product decisions.

Sydney, New South Wales, Australia

• Implemented new integration and deployment practices using Jira and Azure DevOps, aligning those processes with modern standards of reliability, speed, and efficiency.• Achieved the highest release rates in Companion System's history, from quarterly, down to fortnightly, a 600% increase, achieved through increasing product lifecycle processes.• Streamlined team operations through maintaining a highly prioritised and well-defined backlog in Jira, communicated up through OneNote documentation, thus creating significant improvements in team velocity, buy in, and stakeholder trust.• Boosted efficiency by coordinating projects and assignments across multiple teams.• Grew the team by leading the entire recruitment process to cover team skill gaps, targeting areas of weakness by creating clear job ad descriptions.• Evaluated employee skills and knowledge regularly, providing training and mentoring to individuals within the company.

Parramatta, New South Wales, Australia

• Implemented and facilitated the Scrum framework, reversing the reputation of an under-performing team.• Provided extensive guidance on Agile practices and delivered necessary training to create positive mindset to Agile methodologies.• Drove scrum team progress to identify and remove impediments.

Parramatta, Sydney

• Worked on creating and improving .Net Core web and console applications.• Designed and implemented user interfaces, including Mobile, Web, and REST APIs.• Collaborated on all stages of systems development lifecycle, from requirement gathering to release.• Closely worked with customers, defining requirements to develop clear specifications and address concerns.

Sydney, Australia

Working as part of a close-knit team of developers, clients and management staff to complete business projects tasksGaining an in-depth knowledge of web, framework, and database development, through hands on experience in an established and growing environmentBig data management and processing in both server and client-side applicationsLeading projects to revamp and improve upon services offered for both end users and administration staffAssisting in the expansion of the company into new regionsManaging and distributing marketing material through Google’s ad networkAnalysing and problem-solving issues in the current code base, documenting and refactoring them accordinglyLiaising with data services clients to facilitate the creation and distribution of data cubesRefining and creating policies and procedures concerning security, general conduct and company practice

Hervey Bay, Australia

Competent use of administration software such as PPMP for making patient appointments and handling payments.Liaising with Patients, Physiotherapists, Practice Manager and other Third Parties in a professional manner.Maintaining Patient and Practice confidentiality.Undertaking Stocktake and Stock backend design.Accurate database maintenance and record keeping.Completing paperwork and file maintenance for the Physiotherapy team.Provide Physio Aide assistance to the Physiotherapy team.Providing assistance to the Practice Manager.Other ad hoc duties as required.

Hervey Bay, Australia

Worked effectively with restaurant team members ensuring customer satisfaction in a fast-paced environment.Trained new employees on responsibilities and general safety procedures.Deliver exceptional customer experience while adhering to policies and procedures.Promoting team work to achieve restaurant goals.Follow all food safety, sanitation and hygiene requirements and practices .Attending to customers’ needs as a primary focus.Performing all assigned tasks & procedures efficiently and in a timely manner.Effectively communicated with management, front and back of house staff, and customers, in order to ensure smooth operations.