Debbie Ciupak Email & Phone Number

Orlando, Florida

• Identify opportunities for business unit work flow improvements and make strategic recommendations to management for implemented solutions that leverage best practices and meet the needs and goals of the end user community.• Collaborate with end users to define and document business and functional requirements in order to define project scope.• Research, evaluate, and develop feasibile alternatives to meet project objectives with scopes, budgets, and schedules in mind.• Review… Show more • Identify opportunities for business unit work flow improvements and make strategic recommendations to management for implemented solutions that leverage best practices and meet the needs and goals of the end user community.• Collaborate with end users to define and document business and functional requirements in order to define project scope.• Research, evaluate, and develop feasibile alternatives to meet project objectives with scopes, budgets, and schedules in mind.• Review existing procedures and identify those that will change as a result of new systems and recommend new procedures that must be instituted to maintain maximum efficiency and productivity.• Perform follow-up validation of corrected deliverables with the user community. Show less

Detroit

* Manage $50MM capital project to replace system wide air conditioning load control program* Develop and implement project plan to schedule and manage work activities to ensure on-time, in budget completion of goals* Negotiate contracts across multiple external vendors to purchase hardware solutions, installation services, and software as a service along with all related implementation costs* Manage cross-functional groups including IT, external vendors, internal workforce and… Show more * Manage $50MM capital project to replace system wide air conditioning load control program* Develop and implement project plan to schedule and manage work activities to ensure on-time, in budget completion of goals* Negotiate contracts across multiple external vendors to purchase hardware solutions, installation services, and software as a service along with all related implementation costs* Manage cross-functional groups including IT, external vendors, internal workforce and business units impacted by program to coordinate milestones and project timelines* Develop all customer and employee facing communications including brochures, letters, customer service bulletins and Web content* Data collection and analysis to produce metrics and target opportunities to streamline and improve processes using Six Sigma Continuous Improvement principles* Develop and present formal presentations on metrics, budget and project goals for internal and external clients including senior management, regulatory agencies, external vendors and business partners Show less

Detroit

Represent and support the Company internally and externally regarding all regulatory matters including; all phases and aspects of case management; policy and strategy development and analysis; compliance monitoring and reporting; tariff development, interpretation and implementation; and project management. * Guide, support and develop all phases of regulatory filings and collaborate to develop testimony, exhibits, discovery, briefs and motions, as well as prepare witnesses for… Show more Represent and support the Company internally and externally regarding all regulatory matters including; all phases and aspects of case management; policy and strategy development and analysis; compliance monitoring and reporting; tariff development, interpretation and implementation; and project management. * Guide, support and develop all phases of regulatory filings and collaborate to develop testimony, exhibits, discovery, briefs and motions, as well as prepare witnesses for cross-examination* Develop desired policy outcomes from issues presented by a case and devise supporting strategies * Partner with attorneys, internal clients, case participants and external parties, including outside counsel, regulatory agencies and intervening parties* Develop and interpret tariffs ensuring that compliance items are appropriately implemented, monitored and reported and billing rules are correctly applied* Manage complex cases varying in complexity and scope, including topics such as tariff interpretation, energy optimization programs and certificate of convenience and necessity applications* Research utility and regulatory policy on issues such as customer attachment programs, gas cost recovery mechanisms, deregulation, demand side management and smart meter programs* Develop and analyze policy and strategy and prepare and present briefing materials to senior management* Streamline and improve processes using Six Sigma Continuous Improvement principles* Partner with regulatory agencies, utilities and other external parties on tariff and billing rule matters* Well versed in rate structure and design and rate components, including fuel cost recovery, transportation, distribution and storage costs, surcharges, and trackers Show less

Detroit

Supported internal customers through usage data analysis for applications as varied as individual customer inquiries to class profile development and analysis for use in Allocation Schedules, Cost of Service Calculations and Rate Design. * Lead Total System Analysis project and reconciliation of total customer demand with the company’s Net System Output, Billing and Financial Reports* Investigated and evaluated new data collection methodologies and analytic techniques* Worked with… Show more Supported internal customers through usage data analysis for applications as varied as individual customer inquiries to class profile development and analysis for use in Allocation Schedules, Cost of Service Calculations and Rate Design. * Lead Total System Analysis project and reconciliation of total customer demand with the company’s Net System Output, Billing and Financial Reports* Investigated and evaluated new data collection methodologies and analytic techniques* Worked with Meter Engineering to implement and test automated meter reading technology* Worked with the IT and Billing departments to assure the availability and correctness of customer data used in the development of rates, load profiles and revenues* Implemented analysis and reporting processes to automate and streamline processes, eliminate manual intervention and reduce the possibility for error* Analyzed technical data Show less

Provided technical, computer and administrative support to case managers, attorneys and witnesses* Coordinated case filing materials such as testimony, exhibits, discovery and audit responses, including setting production schedules, following up and compiling responses for filing* Maintained the rate books for Gas and Electric Service – communicated changes internally and externally and filed tariff sheets with Michigan Public Service Commission* Developed, prepared, and presented… Show more Provided technical, computer and administrative support to case managers, attorneys and witnesses* Coordinated case filing materials such as testimony, exhibits, discovery and audit responses, including setting production schedules, following up and compiling responses for filing* Maintained the rate books for Gas and Electric Service – communicated changes internally and externally and filed tariff sheets with Michigan Public Service Commission* Developed, prepared, and presented formal presentations, speeches and training, internal reports (numerical and narrative) and other duties, as assigned Show less

St. Paul, Minnesota

Bs, Natural Resources - Concentration Soil Science

General

Activities and Societies: President - Residence Hall Council; Member - Honors College Council; Representative - Student Council.

High School