Salesforce Solution Engineer for supporting sales representatives and conducting technical demonstration across consumer goods, education, health, professional services, utility and financial services.- Conducting executive discovery to identify business needs, values and long-term vision- Hands-on configuration of Sales Cloud, Service Cloud and Experience Cloud including mobile publisher and chatbot- Demonstrating customised Salesforce solution as proof-of-concept during sales… Show more Salesforce Solution Engineer for supporting sales representatives and conducting technical demonstration across consumer goods, education, health, professional services, utility and financial services.- Conducting executive discovery to identify business needs, values and long-term vision- Hands-on configuration of Sales Cloud, Service Cloud and Experience Cloud including mobile publisher and chatbot- Demonstrating customised Salesforce solution as proof-of-concept during sales cycle- Presenting product offerings, recommendations and architecture to prospects and customers- Collaborating with different solution engineers and architects across e-commerce, CPQ, Tableau and Marketing Cloud Show less

Salesforce Functional Lead delivering digital transformation engagements for enterprise clients across property, retail and not-for-profit organisations.- Conducting workshohps with business unit leaders to define the strategic vision, project scope and roadmap for CRM- Collaborating with senior business stakeholders and project managers in identifying, mitigating and managing delivery risks and issues- Designing and reviewing solutions with different technology architects in… Show more Salesforce Functional Lead delivering digital transformation engagements for enterprise clients across property, retail and not-for-profit organisations.- Conducting workshohps with business unit leaders to define the strategic vision, project scope and roadmap for CRM- Collaborating with senior business stakeholders and project managers in identifying, mitigating and managing delivery risks and issues- Designing and reviewing solutions with different technology architects in consideration of integration, security and performance of new and existing enterprise applications - Facilitating the agile ceremonies to manage and deliver backlogs using JIRA, Confluence, Miro and Azure- Writing user stories, acceptance criteria and test cases to deliver features meeting business needs- Configuring and delivering end-to-end Salesforce implementation using Sales, Service and Experience Cloud- Leading cross-functional teams to deliver features and enhancements during project life-cycle Show less

Salesforce Business Analyst for a Service Cloud and Customer Portal implementation with an objective to digitise Compulsory Third Party (CTP) claim applications in NSW. - Part of Data and Digital Strategy stream (NSW State Insurance Regulatory Authority - SIRA)- Facilitating communications and alignment between the business stakeholders and system implementation partner during requirement gathering workshops- Assisting development of the Customer Experience for citizens of… Show more Salesforce Business Analyst for a Service Cloud and Customer Portal implementation with an objective to digitise Compulsory Third Party (CTP) claim applications in NSW. - Part of Data and Digital Strategy stream (NSW State Insurance Regulatory Authority - SIRA)- Facilitating communications and alignment between the business stakeholders and system implementation partner during requirement gathering workshops- Assisting development of the Customer Experience for citizens of NSW- Collaborating with the UX/CX teams in developing the customer journey to enhance user experience- Depicting As-Is and To-Be business processes to identify areas of improvements using Visio- Leading User Acceptance Testing (UAT) with SMEs who are claims and insurance experts Show less