• Design, develop, and modify relational database structures, relationships, data flows, and data interfaces within the data warehouse as needed.• Develop ETL processes to integrate data from various sources• Monitor and troubleshoot data warehouse performance issues.• Work with stakeholders and translate business requirements into technical specifications.• Provide support and training to end-users on BI tools.

• Collect, collate and interpret information for the creation of dashboards to enable soundbusiness and strategic decision making (i.e. financial exposure, marketing analytics,industry insights, operational optimization, etc.).• Stakeholder partnering to gather requirements, design, build and deploy solutions.• Proactively maintain and improve existing dashboard suites to measure CAA’s financialand operational KPIs.• Conduct peer assessment of BI dashboards in development and provide constructivefeedback to foster and promote continuous improvement culture.• Own the management of Tableau and Power BI Server as well as CAA’s annual BIlicensing requirements.• Provide support, basic training, and workshops on BI tools for internal employees topromote self-service analytic culture.• Conduct ad-hoc analysis and reporting when required.

• Managing Biblio database records and ONIX feeds. Successfully distributed over 2000 new titles a year from several different publishers globally.• Supporting Sales Team to maximise sales• Ensuring pricing uniformity and consistency with international market• Improvement of metadata quality to enhance discoverability of online products • Generating weekly data change reports to keep the business abreast of the changes

• Prepared monthly business performance reports for comparison of courier suppliers.• Monitored and reviewed efficiency of business promotional campaigns.• Analysed pricing across online platforms to maintain business competitiveness. • Conducted detailed analysis and generated insights based on company data for improving business operational efficiency.