Hayley Marks Email & Phone Number

Hampstead

Whilst managing the customer services department I am taking on the responsibility of training and development within the business. This is inline with the obligations under GDPR and industry related regulations for continuous training.

London, United Kingdom

Managing the customer services department and the appeals team. Key responsibilities include:- Delegating daily tasks to customer services and appeals staff- Approving responses to appeals for quality assurance- Completing refunds and payments for permits and parking charges- Managing the Customer Services email account- Taking customer service calls and updating notes and staff accordingly- Liaising with the wider business to ensure we are working cohesively - managing the customer service and appeals software and ensuring they are staying up to date and moving smoothly- Working with other Senior Managers and HR to ensure staff welfare, continue staff development, engage in staff recruitment and grievances. - Continue providing staff with training- Organise staff perks such as treats and socials.

London, United Kingdom

Key responsibilities:- Working primarily with the appeals department responding to motorists parking charge appeals whilst supporting the customer services team with incoming calls.- I also took on the responsibility of arranging employee perks as the "Fun Manager" including organising group gifts for employees birthdays, investigating external employee benefit packages and organising business wide employee events.

London, United Kingdom

Key responsibilities:- Ensuring the safety and welfare of children with Autism ages 4-19- Educating Autistic children aged 4-19 using the ABA methods in both a 1:1 and 1:5 environment- Key tutor to 4 pupils ensuring their data and records are updated daily, their education and reward stimuli is in good condition and up to date, working with the wider team to create learning and development plans for the pupils, working with the multi disciplinary team to ensure they pupils are receiving the correct extra support e.g. OT, SaLT, PT.- Supporting students and staff on weekly school outings and residential trips.- Continuous training and PPD over a 2 year program to qualify as an ABA Tutor.- Elected on to the Staff Council and managed the Staff Social and Welfare Committee. I started and took on the role of Health and Safety Representative to liaise with SLT and the Facilities Manager.- Planned and advertised staff socials both small team treats and organisation wide events.- Took responsibility for the staff notice board in the staff room- Created effective staff feedback and suggestion tools both digital and physical note boxes.- Created, developed and updated previously existing staff and business Policies.- Led staff meetings and presentations.

London, United Kingdom

London, United Kingdom

Bachelor Of Arts - Ba, Child Development, 2:1

Bsl Level 1, British Sign Language