Hayley Pullen Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Statewide Services

Butler, Western Australia, Australia

Butler, Perth

Level 3 Education Assistant - Special Needs. Monday Wednesday Thursday Friday

Butler, Western Australia, Australia

Tuesdays only from 25th July 2016

Perth Area, Australia

Relief work (K-12)

Alkimos, Western Australia, Australia

Creating art using a range of alcohol inks on specialty paper and homewares. Commissions welcome.

Joondalup

Certificate IV in Education Support

Cannington

• Providing information and assisting people making new and renewal applications for building service provider registration as practitioners (individuals and building surveyors) and contractors (individuals, companies, partnerships & building surveyors) in Western Australia under the Building Services (Registration) Act 2011 via telephone, email and at the customer service centre reception desk.• Day-to-day supervision of assistant staff and providing assistance by attending to complex applications, enquiries and correspondence.• Management of staff HR requirements (timesheets, management of leave requests, additional hours claims etc.).Achievements:• Business representative regarding the building services licenses migration project on to the Complaints and Licensing System (CALS) database, preparing, writing and testing migration preparation documentation. After migration I was also a “super user” of the database attending to queries from colleagues and assisting them in using the system. Undertaking System Integration Testing, User Acceptance Testing and Production Verification Testing in CALS regarding reviewing database changes, database upgrades, updates to templates and communications documentation and Disaster Recovery testing.

West Perth

• Day-to-day supervision of assistant staff and providing assistance by attending to complex applications and queries.• Management of staff HR requirements (timesheets, management of leave requests, additional hours claims etc.), statistical reporting for licensing areas, organizing & running meetings and workshops.Achievements:• Managing and leading the 2014 registration renewals process and renewals team, developing improved policies & procedures, and central driving force in renewals reaching approval more quickly than the previous renewal period.

West Perth

• Providing information and assisting people making new and renewal applications for building service provider registration as practitioners (individuals and building surveyors) and contractors (individuals, companies, partnerships & building surveyors) in Western Australia under the Building Services (Registration) Act 2011 via telephone, email and at the customer service centre reception desk.• Day-to-day supervision of assistant staff and providing assistance by attending to complex applications, enquiries and correspondence.• Managing and leading the 2014 registration renewals process and renewals team, developing improved policies & procedures, and central driving force in renewals reaching approval more quickly than the previous renewal period.

Osborne Park & West Perth

• Providing information and assisting people making applications for plumbing licenses in Western Australia under the Plumbers Licensing Act 1995.• Day-to-day supervision of staff and coordination of the licensing area’s activities and providing assistance by attending to complex applications and queries. I also frequently provide recommendations to the Board regarding complex and contentious licence applications for their consideration through official Board agenda items.Achievements:• I devised an email template for overseas applicants and process checklists for applications for my team members and internal staff to enable ease of teaching the “basics” for licensing an individual. This has proven useful in assisting other teams i.e. compliance officers should they come across any unlicensed persons in the industry. • I have also given several licensing presentations to the compliance and investigations teams providing them with information on what the role and objective of the area is and promoting knowledge throughout the branch.• Acting as Coordinator Licensing whilst my supervisor was on annual leave. Whilst my Coordinator was on secondment undertaking project work I continued to maintain the efficiency and integrity of my licensing team in her absence with the support and guidance of an interim Licensing Manager.• (Feb 2012 onwards) Being nominated to represent the division on the CALS working group, attending monthly meetings regarding System Integration Testing & User Acceptance Testing in CALS, undertaking Disaster Recovery testing for the division, reviewing database changes, updates to templates, communications documentation, operational enhancements and work defects..

Perth, Western Australia

• Providing information and assisting people making applications for motor vehicle licenses in Western Australia under the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 and their associated Regulations• Day-to-day supervision of 5 staff and coordination of the licensing area’s (approximately 10 staff) activities and providing assistance by attending to complex applications and customer queries.Achievements:• Training staff in the introduction of creating and saving electronic application checklists in Objective (electronic document management system) to allow them to edit the checklist with additional information. Initially staff were re-creating the checklists each time changes were required which meant time-consuming, additional work during the application process.• Assisting licensing staff to make the transition regarding changes to the processing of photographic ID on applications due to system upgrades and changes

Osborne Park

The responsibilities of my role included handling complex queries from consumers and industry members, providing accurate and impartial advice in a professional, friendly manner. My main duties included data entry of plumbing work certificates into the Plumbers Licensing Inspection and Compliance database and also reconciling daily banking and paperwork received from the regional offices. I also processed invoicing of plumbing installation fees, organised refunds through our Finance department and drew up standard correspondence to licenced plumbers aswell as internal staff and departments.Achievements:• Managing and leading the administration team and workload in the absence of an officer in the Team Leader role. Including duties such as handling more complex queries, supervising and leading the administration team, processing refund requests for Finance, investigating dishonoured cheques and keeping a register of payments, reconciling and investigating daily banking and other paperwork received from Departments regional offices.

Balcatta

My role included answering telephone calls and handling any client queries. My main duties included the recording and data entry of bookings for tests and inspections such as compaction tests and suspended slab inspections. I would also collate and send out site inspection reports to clients and draw up other miscellaneous correspondence using Apple Mac.

Tonbridge, United Kingdom

My role as a typist in the new accounts department was based around processing letters from an electronic queue using Microsoft Word templates. The jobs in the queue ranged from requests for changes to investments, changes of address and changes to dividend reinvestments/paid income. I also produced letters for transfer of client’s investments between other plan managers and Fidelity Investments using Mail Merge and Access databases and also producing confirmation letters for commencement of corporate and individual client’s savings plans

Perth, Western Australia

My role was based managing the front-desk reception area, answering telephone calls and handling client and adviser queries as well as dealing directly with clients and advisers. I assisted in the preparation of financial plans and filing confidential and important documents securely for our records. My responsibilities also included ordering department stationery and ordering promotional items for functions and conferences. Other duties included drawing up invoices, cheque reimbursements and receipts and arranging couriers from the reception area.

Perth, Western Australia

My role largely consisted of entering invoices within the Oracle Financial/Payables system and dealing with supplier payment enquiries. I processed purchase orders for the supply of stationery and printing, reconciled supplier statements, filed invoices and various in-house computer reports and created various miscellaneous spreadsheets and documents. I also created and maintained a centralised GST database for RAC suppliers during the introduction of the GST in 2000

Certificate Iv, Education Support

Supervised field placement at a local primary school working with children with special needs.

Online Learning Module, Introduction To Autism, Certificate Of Completion

Activities and Societies: Introduction to Autism This course has been designed to introduce you to autism spectrum disorder and gain.

University Preparation Course, Education Assistant Program

University Preparation Course (Education Assistant Program)

Bachelor’S Degree, Social Sciences, Incomplete

High School