Hayley Schaefer Email & Phone Number

Seattle, Wa, Us

o Responsible for $1.2 million annual revenue generation through internship renewals and growth in the Puget Soundo Provide first-rate account services to partners, resulting in 95%+ satisfaction rate cycle over cycleo Maintain and strengthen relationships with key stakeholders in each account by providing responsive and high-quality customer service o Collaborate with Internship Services colleagues to provide timely support and performance feedback to interns o Partner with the… Show more o Responsible for $1.2 million annual revenue generation through internship renewals and growth in the Puget Soundo Provide first-rate account services to partners, resulting in 95%+ satisfaction rate cycle over cycleo Maintain and strengthen relationships with key stakeholders in each account by providing responsive and high-quality customer service o Collaborate with Internship Services colleagues to provide timely support and performance feedback to interns o Partner with the Employment Placement team to identify potential conversion and job opportunities for both current interns and alumnio Generate a bi-annual newsletter in partnership with the local Development team to highlight key partnership wins between Microsoft and Year Upo Coordinated and facilitated multiple partner information panels to provide additional preparation for our students prior to beginning their internships o Participate in feedback sessions cycle over cycle with key partner stakeholders to understand ways that we can strengthen our relationship and trainingo Key accounts include: Microsoft, Seattle Children’s Hospital, Goodman Real Estate, Coinstar Show less

o Managed the integration of the Internship Services team from individual contributors to a market-wide teamo Oversee a team of Internship Services Managers to support 120 interns across the Puget Sound Marketo Strategized and executed the transition from site-based Internship Services to account-based Internship Services to ensure quality continuity of service to interns and corporate partnerso Manage a caseload of 40 interns every 6 months with an emphasis on supporting enterprise… Show more o Managed the integration of the Internship Services team from individual contributors to a market-wide teamo Oversee a team of Internship Services Managers to support 120 interns across the Puget Sound Marketo Strategized and executed the transition from site-based Internship Services to account-based Internship Services to ensure quality continuity of service to interns and corporate partnerso Manage a caseload of 40 interns every 6 months with an emphasis on supporting enterprise accounts, including Facebook, Amazon, Salesforce.com and Microsofto Maintained quality programmatic and partner outcomes during the transition to virtual internships, including a current retention rate of 98% market wideo Collaborate cross-functionally with the Corporate Engagement and Program teams in bi-weekly meetings to ensure that interns and partners are supported, and issues are triaged quickly o Project manage the Internship Matching process to ensure cross-team collaboration and successful internship matches every 6 months o Plan and execute an annual 3-week bootcamp with volunteers and interns to ensure that interns are ready for the demands of their internshipso Analyze partner and intern data each cycle to determine growth areas in intern training and partner supporto Onboarded and trained 3 new Internship Services team members in the last 12 monthso Partner with Site Directors at each site in the market to ensure efficient processes and intern training each cycle Show less

Greater Seattle Area

• Support Interns as they navigate their first experience in a corporate work environment.• Work with managers to create collaborative partnerships to support interns' success in the workplace.• Monitor intern performance and assist interns as they transition into full-time career opportunities.

Greater Seattle Area

• Work closely with the Program and Academic teams to support students. • Create systems for Early Interventions for students. • Develop content for and facilitate workshops to enrich students' experience. • Connects students with resources they may need such as transportation resources, professional dress resources and educational resources. • Additionally, interacts with students as a mentor, group facilitator, and advocate, participating in creating and sustaining a positive… Show more • Work closely with the Program and Academic teams to support students. • Create systems for Early Interventions for students. • Develop content for and facilitate workshops to enrich students' experience. • Connects students with resources they may need such as transportation resources, professional dress resources and educational resources. • Additionally, interacts with students as a mentor, group facilitator, and advocate, participating in creating and sustaining a positive educational environment. Show less

Phoenix, Arizona Area

• Conduct intake interviews for potential students and determine program eligibility and level of risk • Assist accepted students with all required enrollment documents including financial aid, registration and program contracts • Connect students to resources and community based organizations for wraparound support • Plan and facilitate professional development lessons • Provide weekly professional coaching to student advisees • Established a system of monthly workshops to… Show more • Conduct intake interviews for potential students and determine program eligibility and level of risk • Assist accepted students with all required enrollment documents including financial aid, registration and program contracts • Connect students to resources and community based organizations for wraparound support • Plan and facilitate professional development lessons • Provide weekly professional coaching to student advisees • Established a system of monthly workshops to prepare students for the rigors of Year Up • Hosted a series of Civic Engagement Workshops and orchestrated a Year Up Day at the Arizona State Legislature • Established information sharing processes between different teams to ensure continued student support throughout the program • Additional responsibilities include developing relationships with community partners, facilitating student activities, and assisting with outreach to potential students Show less

Phoenix, Arizona Area

• Instructed both an introductory and advanced class, of approximately 175 students annually, to prepare the students for real work experience• Managed a part-time observational preschool to provide students with viable work experience and job-readiness skills • Developed lesson plans that correlated with district and state standards • Delivered engaging and motivating lessons that incorporated technology as an additive to the comprehension of the content • Individualized… Show more • Instructed both an introductory and advanced class, of approximately 175 students annually, to prepare the students for real work experience• Managed a part-time observational preschool to provide students with viable work experience and job-readiness skills • Developed lesson plans that correlated with district and state standards • Delivered engaging and motivating lessons that incorporated technology as an additive to the comprehension of the content • Individualized assignments and activities to meet the learning needs of students • Set clear objective and classroom expectations in order to preserve classroom management • Served as the Junior Class sponsor and chaired the Prom Planning Committee • Served as Student Government Co-Advisor for a 50 student class Show less

Phoenix, Arizona Area

• Responsible for meeting with prospective students and reviewing financial and academic information with them and their families• Managed all travel reimbursement requests for the Campus Visitation office• Additional responsibilities included managing meeting requests, assisting with procurement, and presenting at admissions events

Master Of Social Work (Msw), Social Work

Bachelor Of Science, Business Administration And Bachelor Of Science, Psychology

Activities and Societies: Student Government, Psi Chi -Psychology Honors Society, Graduated with Honors