Actively strive to deliver sales and profit improvements against budget.A complex multi functional role, responsible for ensuring the seamless operation of the Supporting the roles of Host, Reception and Cloakroom Assistants.
Management of the emails, invoices, phone and general enquiries with an overriding focus on team leading by example to motivate and inspire all team members, elevating guest experience.Balancing operational excellence, commercial acumen, safety compliance, writing rotas, managing and achieving labour targets.
Striving to exceed guest expectations throughout all touch points of the guest experience
Ensures revenue and profitability are increased through the use of effective suggestive selling techniques.Recruiting/screening candidates with our in house recruitment platforms.
Keeping all L&D platforms up to date, encouraging growth for each employee.

In house charity ambassador-working with all Hawksmoor Charities ranging from organising volunteers to help with charities in the Manchester City, raising money and spreading awareness Championing our in house charities, these range from an array of local charities in Manchester.Communicating with various charities, helping put on events and using volunteer hours throughout the business for employees to give back. 
Creating awareness posts on in house socials. - Hospitality Action- Eat Well- Action Against Hunger- Wood Street Mission - One Water

Maintaining all Learning Management Systems making sure all employees records are all up to date and compliant.Rewriting and reviewing all course materials, updating training manuals/policies as necessary. Implementing and setting up learning platforms 
Launching new training materials to be on brand with the company's culture, ethos and service standards.Introduced and administrated employee benefits- recognition and reward schemesRecruiting/screening candidates working with a host of job sites and recruitment platforms to hire staff for new openings and ongoing recruitment for established sites.
Manage and deliver training and development programmes from team members to management. 
Prioritise how individuals can be improved through support, training and coaching. 
Working closely with operations to achieve budgets set and planning for each quarterCommunicate with all senior levels of management on employeesperformance, with all members that were hired within the first 90 daysManage and deliver training and development programmes from team members to managementFacilitate training sessions in person, online or by outsourced meansWork with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departmentsAttending people and training conferences

Consistent delivery of the companys brand values, ethos/culture and customer service experienceActively striving to deliver sales and proTt improvements against budgetSupporting senior management to achieve the venue P&L, whilst understanding all lines of the P&LCashing up, making sure all the tills matched up, whilst balancing the safe each nightImplementing incentives to drive moral throughout the venue and drive salesWorking with senior management to monitor and assess supervisory management, with their performance appraisalsHandling disciplinaries and performance managing all members of the teamSupporting the senior management to respond to customer feedbackComplete all delegated company administrative tasks and documentation within the required timescalesBeing able to demonstrate due diligenceEnsuring my team were kept fully informed of the venueperformance with daily briefingsUsing comprehensive systems to input information in the stock andHR portalsEnsuring accurate payroll information is submitted and processedwithin requested time frames to ensure staff are paid correctlySupporting senior management to recruit new employeesSupporting senior management to minimise labour turnoverthrough effective and motivational management