Hayley Bate Cmgr Mcmi Assoc. Cipd Aiema Email & Phone Number

Supporting apprentices and employers throughout the apprenticeship journey from enrolment to End Point Assessment.Coaching and supporting learners to evidence their competency of work-based skills, behaviours and underpinning knowledge in line with apprenticeship standards and ensure timely completion of EPA.Providing group and individual teaching and learning sessions to integrate academic knowledge into apprentices workplaces in areas including project management, stakeholder management and coaching models/theories.Providing group and individual advice, guidance and training on fundamental British values, safeguarding, prevent, H&S and EDI.Arranging teaching and learning sessions, visits and assessing. Providing developmental feedback on apprentices submissions through e portfolio system Smart Assessor and assessing holistically.Supporting apprentices and employers to understand and document their off the job requirements clearly demonstrating the impact of their learning.Conducting regular tripartite reviews satisfying ESFA requirements. Engaging employers and mentors in the apprenticeship journey, celebrating success and enhancing learner progress.

Wolverhampton, England, United Kingdom

-Driving the people agenda In the Signature pubs division by working in partnership with and influencing Regional Area Managers, Operations Managers and General Managers.-Supporting stakeholders to grow our own talent through the completion of people reviews and using my influence to ensure the right outputs are achieved including development and succession planning. -Increasing performance through supporting and coaching stakeholders through the Pub Support Plan process and sharing insight through people metrics to develop action plans.-Building partnership with aligned centers of excellence to build awareness of the career path, identify trends and take action when required.-Driving employee engagement through stakeholder coaching and action planning to execute the engagement plan in the Signature division, and sharing output and insight to shape future decisions and make Marston's an even better place to be.

Wolverhampton

- Sourcing, reviewing and completing initial screening to identify and progress top talent for live vacancies for Self-Employed Pub Partner, General Manager and Pub Support Center opportunities.-Creating engaging job advertisements, social media content and supporting at recruitment events to promote Marston's PLC brand, values and culture to potential candidates.-Organising interviews with successful candidates and liasing with hiring managers to deliver feedback to candidates.-Effective administration to organise and manage competing workloads and taking ownership of additional duties including team budget management and completing candidate credit checks.

West Midlands, England, United Kingdom

-Develop rapport and be empathetic in understanding customer needs to provide a personalised customer experience from the point of making the booking until the customer returns to collect their vehicle.-Effectively managing customer communications throughout the repair/servicing/MOT process with timely progress updates and sharing expert knowledge to increase upsell opportunities and providing accurate time and cost estimates.-Proactively utilising the customer database to seek feedback, improve quality and service and brand reputation.

West Midlands, England, United Kingdom

-Customer facing, focusing on understanding customer needs to improve customer satisfaction and drive high quality service and standards.-Effective planning of all incoming work to manage diary time and allocation of resources.-Effective delegation of work to Vehicle Technicians to ensure the smooth and efficient running of the workshop to meet and exceed customer deadlines.-Developing and maintaining strong networks and relationships with parts suppliers to maximise parts availability and reduced cost.-Working productively and positively in a highly pressured environment, able to make quick and clear decisions with the customers at the heart of everything.

West Midlands, England, United Kingdom

-Delivering both inspiring formal workshops and should-to-shoulder coaching in the workplace to develop future talent across 31 Express stores in the West Midlands.-Acting as an ambassador for Tesco ensuring all new starters receive an outstanding induction and onboarding experience both in Express and supporting with the opening of new stores cross format.-Ensuring compliance through accurate record keeping and completion of legal refresher and skills training.-Tailoring training and coaching techniques to effectively meet the needs of diverse learners, whilst proactively seeking and acting upon feedback to improve the quality of training delivered.

West Midlands, England, United Kingdom

-Confident duty manager within store, accountable and responsible for the completion of daily activities including cash and stock management and compliance.-Role modelling great, natural customer service and coaching colleagues encouraging them to be at their best.-Leading a team in a fast-paced hands-on environment, encouraging collaboration and innovation to serve Britain's shoppers a little better everyday and support local communities.-Flexible and versatile to lead teams across formats, balance priorities and be a clear communicator.

Wolverhampton