Hayley Blatte Email & Phone Number

Los Angeles, California, United States

New York City Metropolitan Area

• Ensured global customer satisfaction of PLM product after Go-Live
• Point person for analysis, technical solution and escalation of all incoming user issues
• Responsible for maintaining, configuring and updating customer environments based on company requirements
• Collaborated with technical team to guarantee resolutions were delivered against customer deadlines
• Developed strong relationships with customers through consistent communication, problem solving and timely delivery

New York, New York

• Delivered end-to-end implementation of PLM Solutions against customer timelines
• Configured PLM system tailored to company culture, structure and range of business
• Facilitated new user on-boarding and training
• Created system documentation based on company needs and best practices
• Collaborated with technical team regarding system integrations, new developments and technical issues

New York, NY

• Established specific links to the Hot Sox business model/business needs with PLM attributes
• Designed and implemented PLM system updates to help achieve business needs
• Worked with sales team to create seasonal line sheets during merchandising periods
• Built and managed seasonal line plans and calendars in PLM system
• Responsible for OnBoarding, Supporting and Assessing progress of all PLM users
• Created user friendly training documents customized for each functional area

New York, NY

• Assisted with new PLM system development, testing and training
• Responsible for establishing successful PLM workflow process against seasonal calendar
• Communicated and trained users on system changes and improvements
• Maintained a record of PLM related issues and call outs
• Facilitated meetings with users to gather input on systemic changes
• Direct contact for troubleshooting support for all PLM issues and needs

New York

• Prepared and maintained design tech packs in PLM system
• Updated and managed color component chart in bill of materials
• Supported product assortment changes
• Worked cross functionally with Design and Pre Production to efficiently manage garmentapproval process against deadlines

New York City Metropolitan Area

• Oversaw the development of raw materials from design pass off to bulk production
• Created and maintained all design related product information and tech packs in PLM
• Responsible for daily communication with overseas factories
• Efficiently implemented design changes while adhering to multiple calendars and deadlines
• Effectively managed product changes by ensuring the most current information was input into PLM system correctly and communicated to all teams.