Hayley Fletcher Email & Phone Number

Reading, United Kingdom

Relocated back to the UK for the birth of my daughter

Dubai, UAE

• Based in Dubai, I worked in the RPO division of Cielo. Cielo’s global presence includes over 1,000 employees, serving more than 90 clients across 57 countries in 26 languages. In my role as a Senior Recruiter I.
• Cameron: Delivered a full 360 RPO solution for 180 hires across 7 countries and 14 business units. I had full responsibility for managing delivery on a number of roles simultaneously as well as developing new business.
• Lafarge: Based on site, I managed a 6 month RPO solution for 75 hires across 7 Business Units with 35+ key stakeholders throughout multiple locations within the GCC. Lafarge are present in 64 countries and a World.
• DP World: Based on site for 3 months as part of an RPO service. I personally closed 10 positions in that time, 1 being a 'long term vacant key hire' - Director of Engineering. DP World are a leader in container.

Dubai, United Arab Emirates

• This was a target driven 360 senior consultant role, working within the facility management sector with a key focus on supporting and recruiting for hard to fill roles across the UAE. I covered the recruitment for a.
• Managed and owned the full recruitment life cycle for my sector from market research, Business Development, client management, candidate sourcing, interview management and assisting candidates with interview preparation.
• Used my ability to source technically hard skill sets through a variety of methods: Boolean, social media, professional and referral networking, search & selection and headhunting.
• Worked closely with Senior Level Management across the businesses, ensuring in depth briefs were successfully taken, and that there was a full understanding of the responsibilities of the position along with culture.
• Interviewed candidates within the framework of the project specification. Possessed strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline
• Negotiated and presented offers and closed selected candidates. Successfully liaised with mobilisation and HR teams to ensure the successful on boarding of the candidate

Reading, United Kingdom

• A full 360 recruiter placing permanent candidates from senior to support level, across a broad spectrum of industry sectors within Berkshire and Buckinghamshire. Areas covered were IT, Marketing, PR & Media, Charity.
• Account Management - Extensive liaison with new and existing clients, both face to face and over the phone, maintaining solid relationships in order to retain ongoing business. I owned a client base of 120 where I.
• Matching candidates closely to my client’s requirements by sourcing through job boards, adverts, recommendations, company reputation and CV applications. Job boards used: Monster, CV Library, Reed, Total Jobs and.
• Weekly/monthly targets to meet on sales calls, registering of candidates, CV's sent to clients and site visits to new clients
• Registering candidates face to face – assessing their experience thoroughly and also testing their skill sets
• Arranging interviews, sending CVs and seeing the process through to offer stage. This included offer negotiation.

Hampshire, United Kingdom

• A first point of contact for assigned resellers (DNS, Morse, Computacenter and BT) to assist with resolving their general queries. This involved liaising with various internal teams such as Quotedesk, Orderdesk.
• Generating and distributing daily reports to the Customer Service and Sales Teams reflecting information that assists with processing of orders in a timely manner. Liaising with credit and returns team to resolve any.
• Hold a daily call to update and monitor progress on escalated orders with our WWOPS (World Wide Operations) team
• Project co-ordinating for BT (British Telecom) service contracts with Sun. An ongoing project which involves liaising with internal sales for BT. My responsibilities included organising the process of renewing current.

Berkshire, United Kingdom

• Managing a set of 75 customer accounts to a high standard. My main focus on increasing turnover and profit whilst providing my customer with an exceptional level of account management.
• Promoting, persuading and informing customers of new products for multiple IT vendors. Proactively and strategically identifying opportunities to upsell or cross sell alternative products to existing customers
• Achieving and exceeding monthly targets on an ongoing basis – Frequently a top performer amongst more experienced colleagues