Hayley Peebles, Csw Email & Phone Number

Works closely with front line department employees and leadership to be the first-line contact person for Care Management program inquiries. The subject matter expert for the documentation platform, and performs routine case audits. Assist with process improvement and policy/procedure maintenance. Assists in the development and implementation of policies, procedures, processes, materials, clinical guidelines, and documents for the care management program that comply with CMS, State of Wisconsin, NCQA, and other regulatory agencies. Assists the manager and supervisor of care management in ensuring that standards are communicated to, and understood, by team members. Identifies gaps and works with department leadership to facilitate implementation of improved processes. Maintains a member case load and performs core care manger role.

Appleton, Wi

Inform members about the signs that their health condition is worsening, and when they should contact their health care provider. Help manage members’ health conditions to increase their sense of well-being and put members in control of their health. Work with members health care providers to ensure they are aware of changes in our members’ health. Include our members in their health care decision making. Review medications and treatments. Assist members with their Medicare and Medicaid benefits. Help members identify and develop a community support system. Assist members in accessing and coordinating various community resources.

Green Bay, Wisconsin Area

Collaborate with other professionals to evaluate Resident's medical or physical condition and to assess client needs and goals. Advocate for Residents to resolve crises. Refer Resident or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education. Coordinate in home care, therapies or services for discharge planning. Plan discharge from care facility to home or other care facility. Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan and modify treatment plans to comply with changes in Resident's status. Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the Resident. Oversee Medicaid- and Medicare-related paperwork and recordkeeping and refer to benefits specialist as needed. Explain patient liability for Medicaid Assistance applications and provide resources on Medicare Part D plans. Conduct care conferences with the interdisciplinary team and chart accurate records according to state statute requirements. Assist in scheduling transportation for Resident's medical appointments outside of the facility. Maintain positive working relationships with community resources, specifically hospice agencies, home health care agencies, assisted livings and area nursing homes.

Appleton, Wi

Work in collaboration with the State of Wisconsin to provide services to individuals with disabilities and barriers to work. Assist individuals in finding community employment by job developing on their behalf. Provide assistance with resume development, interviewing skills, job search strategies and job retention.

Assist persons with serious and persistent mental illness to obtain employment in a community business or site appropriate to their interests, skills, and support needs. Provide ongoing job stabilization support services, including individualized training and counseling; and carry a long-term follow-up caseload.

Menomonie, Wi

Completed assessments to determine depression patterns with residents. Provided support to residents thru one on one meetings. Assisted residents in completing Medicaid applications and writing appeals to congress. Completed care plan meetings and assisted in the admission and discharge processes.

Established the necessary care for each child’s needs consistent with their age and stage of development. Developed and executed activities designed to encourage the social, physical, and intellectual development of children. Managed to recognize problems and devise positive approaches to overcome issues. Ensured that appropriate and equal level of physical attention and care is given to each child.

Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Obtained customer information such as name, address, and payment method, and pledges into computers.Recorded names, addresses, purchases, and reactions of prospects contacted.

Bachelor Of Science (B.S.), Vocational Rehabilitation

Diploma, General Education