Haylie Tsang Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

+ Source venues for domestic and international events, including but not limited to: MICE events, summer parties and global executive events, up to 3000 attendees. + Attend weekly fam trips to build venue knowledge. + Liaise with clients, venues, and suppliers from the sourcing to contracting stage of events, through proposals, emails, phone calls, and face to face conversation. + Provide consultative advice to clients, taking into consideration event brief, budget, and venue limitations. + Negotiate rates, concessions, and contract terms with venues to achieve optimal costs and clauses. + Manage multiple enquiries at once whilst ensuring right turnover deadlines and short led enquiries are met. + Ensuring invoicing and payments are made in a timely manner.

London Area, United Kingdom

+ Led by example by being positive role model, to coach and motivate a team of 12 staff.+ Supported, stretched, and maximised the learning for 85+ participants throughout the programme.+ Represented NCS goals and values effectively and be a point of contact and support for programme and core staff as well as other outside partnering charities/stakeholders.+ Held responsibility for being the contact between activity and progress on the wave.+ Reported to supervisors in cases of safeguarding or health and safety conducts being broken.+ Supported, facilitated, and briefed team leaders to ensure smooth delivery of programme.+ Planes, led, supervised, and delivered activities to engage 16-18 year olds. + Attended daily meetings with other wave leaders to discuss feedback and concerns.+ Contacted schools to present and inform students about the NCS programme.+ Provided administrative support to supervisors where necessary.+ Made changes to schedules daily and adapt to them appropriately.+ Listened and addressed the wants and needs of young people, the team, and management.

London, England, United Kingdom

+ Supported Wave Leader with rotas, and implementing that 90+ young people aresupervised during breaks, meals, free time and at night.+ Provided floating support to six teams of 16 young people throughout the programme.+ Managed day-to-day issues as they arise and applied appropriate solutions. + Provided pastoral support, advice, techniques, and creative solutions to team leaders to ensure staffsupport young people to engage with the programme. + Built and maintained relationships with various stakeholders (venue reps, communitypartners and parents.) + Managed sensitive data relating to staff, young people and their families.+ Took charge in the absence of the Wave Leader, where in cases of an emergency informHQ immediately about any serious incidents and complete incident reports. + Adapted and facilitated appropriate inclusive programme activity.

London

+ Led, inspired, and took responsibility for the pastoral care for a team of sixteen 15-17 year olds, ensuring their safety and assisting their personal development throughout the residential and social action phases of the programme.+ Built positive and professional relationships with young people in the team.+ Motivated and guided young people to develop their personal skills (e.g. presentation, collaboration, communication.)+ Monitored the welfare of all young people taking part in the programme and being aware of any medical or dietary requirements.+ Ensured that appropriate safeguarding, health and safety policies were implemented and followed.+ Documented all accidents, incidents and undertook the necessary risk assessments for activities. + Followed a structured timetable whilst adapting to changes made throughout the programme.+ Collaborated with other team leaders, facilitators of the programme, and external partners.

London, England, United Kingdom

+ Assisted at music events/festivals with 45k+ attendees at events/venues such as: Boomtown.+ Liaised with external and internal stakeholders via phone calls, emails or face to face communication.+ Looked after 40+ artists and musicians before, during, and after events.+ Distributed event materials.+ Helped with set up and pack up of equipment at venues.+ Traveled and stay overnight within UK for events when necessary.+ Complied with health and safety regulations during events.

London, England, United Kingdom

+ Edited weekly videos from shows for their Twitter, Facebook, and Youtube handles, with videos reaching over 136k views.+ Adhered to brand’s visual guidelines for content created.+ Discussed and reported to managing director on creative and content direction of each video.+ Processed 200+ payments and sales of merchandise during live events.+ Generated subtitles with the accessibility considerations of viewers in mind.

London, England, United Kingdom

+ Collaborated with Knowledge Quarter staff to address 10 institutes’s brand guidelines for a student led magazine distributed across London’s residential areas.+ Led team of 10 students to design, curate and edit a magazine from scratch. + Managed the work of 30+ colleagues to design interactive activities for the magazine.

London, England, United Kingdom

+ Created analogue and digital interactive activities to engage with their target market.+ Worked collaboratively as a team to support the wants and needs of the institute whilst developing individual ideas.

Hong Kong Sar

+ Designed graphics for promotion, campaign, and social media use.+ Created a new visual identity system for the branding of their new Facebook page.+ Illustrated their existing mascot in adherence to their brand guidelines. + Managed their Instagram and Facebook platforms.

Hong Kong Sar

+ Redesigned their existing website to meet the needs of customers.+ Partook in regular meetings with client (Managing Director of SPOT) to discuss her vision for the website.+ Met checkpoint deadlines set by Managing Director.

Hong Kong

+ Edited packaging artwork.+ Communicated with international clients through email. + Tested products for quality assurance and control.+ Packaged products and send off for used testing.

Bachelor Of Arts - Ba, Graphic Communication Design, First Class Honours

Foundation Degree, Graphic Design, Merit

Foundation Year, Gpa: 3.4

High School Diploma