Haytham Hermiz, Pmp Email & Phone Number

I am a seasoned service industry executive with 22+ years of experience executing decisions that reflect positively on efficiency and well-being across commercial contact center development and service delivery operations. Recognized for demonstrating a natural aptitude for strategic planning and process improvement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include business development, key account and partner management, operational restructuring, Information Technology (IT) infrastructure optimization, project management, budgeting, P&L management, M&A integrations and consolidations, high-volume Business Process Outsourcing (BPO), unit leadership, personnel professional development, and performance assessment. Delivering superior administration on the latter areas of expertise requires exceptional utilization of effective communication and organization skills. Recently, I was the Vice President of Operations for BW Retail Solutions. Under my leadership, I spearheaded 100+ personnel across the operations of 3 e-commerce fulfillment centers that collectively handle 3K – 7K orders daily, generating $45M+ in annual revenue. I identified existing inefficiencies to define, document, and implement improved processes and procedures. I also trained and managed personnel with a focus on maximizing productivity and professional development. Finally, I liaised with senior management, stakeholders, and cross-functional teams to ensure the company’s operational support structure was driving the business forward. Colleagues describe me as a progressive, driven, down-to-earth, analytical, and managerial expert who can be relied on to offer superior solutions that deliver significant results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 248-819-5000 Project Management Professional (PMP)®

Listed skills include Customer Experience, Solution Selling, Team Building, Bpo, and 27 others.