Haytham Hermiz, Pmp work email
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I am a seasoned service industry executive with 22+ years of experience executing decisions that reflect positively on efficiency and well-being across commercial contact center development and service delivery operations. Recognized for demonstrating a natural aptitude for strategic planning and process improvement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include business development, key account and partner management, operational restructuring, Information Technology (IT) infrastructure optimization, project management, budgeting, P&L management, M&A integrations and consolidations, high-volume Business Process Outsourcing (BPO), unit leadership, personnel professional development, and performance assessment. Delivering superior administration on the latter areas of expertise requires exceptional utilization of effective communication and organization skills. Recently, I was the Vice President of Operations for BW Retail Solutions. Under my leadership, I spearheaded 100+ personnel across the operations of 3 e-commerce fulfillment centers that collectively handle 3K – 7K orders daily, generating $45M+ in annual revenue. I identified existing inefficiencies to define, document, and implement improved processes and procedures. I also trained and managed personnel with a focus on maximizing productivity and professional development. Finally, I liaised with senior management, stakeholders, and cross-functional teams to ensure the company’s operational support structure was driving the business forward. Colleagues describe me as a progressive, driven, down-to-earth, analytical, and managerial expert who can be relied on to offer superior solutions that deliver significant results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 248-819-5000 Project Management Professional (PMP)®
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DirectorFive9 Apr 2022 - PresentSan Ramon, Ca, Us -
Technical Account ManagerFive9 Jun 2021 - Apr 2022San Ramon, Ca, Us
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Director Of OperationsDynamic Bdc Mar 2020 - PresentTroy, Mi, Us -
Vice President Of OperationsBw Retail Solutions Jan 2018 - Aug 2019Chesterfield, Michigan, Us• Spearhead operations across 3 e-commerce fulfillment centers with 100+ personnel and $45M+ in annual revenue, streamlining processing for 3K – 7K orders daily. E.g. inventory management, data analysis, shipping/receiving, ERP system integration, new employee on-boarding.• Identify existing inefficiencies to define, document, and implement improved processes and procedures. • Accelerate the professional development of all operations personnel, from designing and deploying strategic training tactics to evaluating individual performances. -
Vp Of OperationsClementine Live Answering Service Sep 2015 - Nov 2017Roseville, Michigan, Us• Optimized operations across Clementine Live Answering Service’s 5 inbound contact centers and 125+ personnel, supporting 2,000+ customers with $7M+ annual revenue responsibility (2015 – 2017).• Selecting the appropriate technology such as WFM software and ACD phone system, based on business needs. -
Vice President Of Operations For Citadel Contact SystemsCitadel Systems, Inc. Jan 2009 - Nov 2017• Directed 400+ personnel at Citadel Contact Systems’ 5 outbound contact centers, securing $9M+ in annual revenue by consistently generating 150K+ new sales yearly (2009 – 2015).
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Vp Of OperationsWireless Giant 2004 - 2008• Expanded into the Las Vegas market, from identifying potential sites to overseeing construction for 2 retail locations.• Navigated negotiations for wireless carrier contracts with Verizon, Sprint and T-Mobile. By building relationships with the regional directors and establishing trust by providing historical data of performance from other markets. • Oversaw daily operations, including new staff hiring and training in sales and operations
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It ManagerCellnet Communications 1997 - 2004• Administered hardware and software upgrades for the entire organization, including maintaining 5 location WAN with 250 users and migrating the system from Novell to Windows 2000.• Selected and implemented a new point-of-sale system, company-wide.• Deployed and managed Microsoft Active Directory Servers and Microsoft Outlook.
Haytham Hermiz, Pmp Skills
Haytham Hermiz, Pmp Education Details
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Spring Arbor UniversityBachelors Of Science In Organizational Management -
Oakland University
Frequently Asked Questions about Haytham Hermiz, Pmp
What company does Haytham Hermiz, Pmp work for?
Haytham Hermiz, Pmp works for Five9
What is Haytham Hermiz, Pmp's role at the current company?
Haytham Hermiz, Pmp's current role is Regional Director at Five9.
What is Haytham Hermiz, Pmp's email address?
Haytham Hermiz, Pmp's email address is hh****@****bdc.com
What is Haytham Hermiz, Pmp's direct phone number?
Haytham Hermiz, Pmp's direct phone number is +124881*****
What schools did Haytham Hermiz, Pmp attend?
Haytham Hermiz, Pmp attended Spring Arbor University, Oakland University.
What skills is Haytham Hermiz, Pmp known for?
Haytham Hermiz, Pmp has skills like Customer Experience, Solution Selling, Team Building, Bpo, Strategic Partnerships, Call Center, Voip, Account Management, Customer Retention, Start Ups, Customer Satisfaction, Telecommunications.
Who are Haytham Hermiz, Pmp's colleagues?
Haytham Hermiz, Pmp's colleagues are Paul Clavejo, Max Saravia, Mba, Tyler Burkland, Kevin Abesamis, Edward Borochkin, Brian Klenk, Franceley Padillo.
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