Huzayfah Awan Email & Phone Number

Middle College High School At Laguardia Community College

◉ Improve DOE School website accessibility and user experience by managing updates through DOM manipulation and providing support for staff and students, increasing user satisfaction by 40%.◉ Streamline data tracking for technology, applicants, and attendance, increasing efficiency by 17% through Google Forms and Sheets systems.◉ Enhance classroom and office technology by troubleshooting hardware and software issues, configuring DOE network access, and managing audio/video equipment repairs, reducing downtime by 25%.◉ Manage tech resources, set up equipment, installed software, and maintained inventory, ensuring 98% equipment readiness.

Long Island City, New York, United States

◉ Endured a rigorous curriculum led by experts in Software Engineering, who hosted lectures and workshops on HTML, CSS, DNS, Google Analytics, Next.js, React, Firebase, GCP, Vercel, OpenAI, CI/CD, Streaming, Pinecone, Clerk, and Stripe.◉ Coached by Amazon, Bloomberg and Capital One engineers on personal branding, social media marketing, and technical skill development.◉ Tasked with building a final product or landing page to achieve either 1000 sign-ups for a wait list, 1000 users, or $1000 in revenue.

Herald Square, New York, United States

◉ Leveraged technical expertise in hardware and software to maintain equipment like PDAs, Honeywells, RFIDs, and printers, boosting operational efficiency by 35%.◉ Resolved hardware and software issues, including unresponsive screens, faulty batteries, and computer malfunctions, reducing resolution time by 30% and boosting colleague productivity.

Flushing, New York, United States

◉ Tutored 1,500 CUNY Queens College students using a hybrid in-person/online approach, achieving a 10% reduction in post-application resume filtering and contributing to students' attainment of A's in CS courses at CUNY Queens College.◉ Developed and delivered 3 comprehensive resume-building workshops to 150 students per session, enhancing student confidence and providing direction in skill development and technical role preparation, leveraging insights from mentors at Google, Capital One, and Verizon.

Lower Manhattan, New York, United States

◉ Spearheaded the integration of IVR bot and My Verizon App by designing Power BI dashboards and analyzing data in Power Query, influencing Verizon executives to initiate beta tests for select customers.◉ Analyzed ~165 customer service calls totaling 2,415 minutes, identifying key opportunities for MVA integration that enhanced customer ownership of their experience.◉ Examined call data, finding 75% with faulty IVR language recognition, 26% with IVR interruptions, and 38% with customers requesting transfers to live agents, informing strategic reallocation of resources to enhance service quality.◉ Collaborated with Senior Project Managers and interns to redesign Verizon's IVR call flow, leading to a 19% increase in customer satisfaction and support resolution as measured by January-February 2024 surveys.

United States

◉ Developed a full-stack web app with JavaScript, HTML, CSS, and open-source APIs, earning acclaim from Google engineers in a live demo.◉ Developed 14 web apps with HTML, CSS, and JavaScript, utilizing DOM manipulation, flexbox, and APIs like GIPHY to enhance UI design under Google engineers' mentorship.◉ Attended workshops by Google experts on technical interviewing, resume building, and product design, gaining advanced skills and insights for career readiness.

United States

◉ Enhanced decision-making and resource allocation by translating stakeholders' business requirements into Power BI reports, achieving a 15% reduction in data processing and report development time.◉ Developed and presented DAX formulas to Senior Business Intelligence Consultants, resulting in a 25% increase in user engagement with Power BI dashboards by leading cross-team training sessions on dashboard features and self-service analytics.◉ Developed SQL queries to cleanse data for Senior Data Engineers, enhancing report accuracy for Power BI by filtering out erroneous inputs and ensuring high-quality reporting.

Bachelor'S Degree, Computer Science, 3.814 (Major)

Activities and Societies: Code for All QC Club (Workshop Developer & Peer Advisor) QC Student Ambassador Muslim Students Association.

4.0

Activities and Societies: The Classic (School Newspaper) Japanese Organizing Committee Trivia Club Chess ClubARISTA Honor Society Advanced.