Hazel Burke O’Connor Email & Phone Number

Ireland

County Dublin, Ireland

Dublin, Ireland

Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialised industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.As an Indirect Partner Manager, I hold the responsibility of Delivering and Managing Ricoh Indirect Channel. I manage the workload & quality of our Account Management Team while constantly improving our Customer Service.

Citywest Dublin

Equator is an award-winning brand design consultancy. We create unique designs that connect with the hearts and minds of the consumer. As the Tesco Ireland Account Manager, it is my responsibility to ensure all creative packaging objectives of my client is achieved through tailoring Equators work flow processes to execute the timely delivery of our highest standard Brand Creations.Responsibilities: • Understanding and working within the parameters of the Equator Process Workflow.• Answering client queries/ dealing with issues/ managing client expectations.• Ensure client and business needs / deadlines are met, timely and professionally.• Receiving briefs from Clients, ensuring all info has been received to ensure production can commence.• Interpreting information correctly and creating accurate and thorough briefs for the Design and Production team.• Interpreting and querying client amends in order to achieve range consistency, including liaising with multiple client stakeholders where decisions are not unanimous.• Challenging client amends where brand integrity and range consistency are put at risk.• Liaising directly with suppliers and printers to ensure the artwork production process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.• Driving and participating in key milestone meetings as laid out in the Equator Process Workflow, both internally and externally.• Attending Status Meetings to facilitate Project Management with the client.• Project Management of Design Concept, Artwork and Repro requirements, ensuring all key dates in the project critical path are met and that the client and Account Director are informed if projects deviate from their critical path.• Ensuring final print files/ artworks are a fair reflection of the approved design concepts.• Using internal project management systems including Octopus and and Proof HQ to there full potential.

Dublin

Datapac is one of Ireland’s largest and most successful ICT solutions and services providers. Established in 1982, we have been at the forefront of technology innovation in Ireland for the past three decades.We work closely with the leading global technology companies such as Cisco, Citrix, EMC, HP, IBM, Microsoft, Sophos and VMware. Our collaborative partnerships ensure we are always fully up-to-date with the latest technology developments and can provide our customers with bespoke solutions which meet their unique business requirements. As we hold advanced levels of accreditation with each of our partners, our customers benefit from our deep knowledge and experience, allowing us to independently and effectively manage their evolving technology needs.With offices in Dublin, Wexford and Belfast, along with a strategic presence in locations including Cork, Galway and Limerick, Datapac provides nationwide coverage. - As the Account Manager in Datapac it was my responsible to proactively manage a set of accounts on a daily basis selling IT Consumables, Hardware & Peripherals. - Building relationships with clients dealing with all queries, issues in a professional manner.- Accounts varied between the private sector and public sector, with particular attention to the Education and Welfare Sector.- Actively generate new business and create new accounts through cold calling and potential leads from existing customers. Dealt with all orders, quotations requests and customer service queries, with customer satisfaction the main focus.- Performance based role, working towards a daily, monthly and annual target. Occasional onsite visits required; quarterly & annual reports and large tenders.- Ensuring client deadlines are met in a professional and timely manner.- Further developed strengths in problem solving, proactive management, fast paced work, networking and responsibility.

Master Strategy & Innovation, Business, Mba

Completed a Masters in Strategy and Innovation part time in Maynooth.

Bachelor'S Degree, Business Studies/Management, 2:1

Subject studied: Corporate Strategy, Business Management, Human Resource Management, Management Information Systems, Conflict and Team.