•Owning and managing the projects for buying and merchandising and operation•Building internal systems and designing reports, including WSSI, sales projections, price analysis, product and category performance reports•Working with the JD’s Ops team to build process flows, planning, sales reporting•Implementing processes, managing new launches and working cross functionally with stakeholders across all areas of business•Working closely with brand director on product selection process and managing accounts•Analysing sales performance to maximize product opportunity

The London College of Fashion is a constituent college of the University of the Arts London, in London, England. LCF ranked No. 1 Best Fashion School in the World for 2022 by CEOWORLD.• Responsible for teaching, curriculum development, unit management in the focus of merchandising and data analytics ( part of Product & Innovation Programme in The Fashion Business School) • Managed on-going scholarship on the BA Buying & Merchandising course• Designed course for Fashion Merchandising, Data Analytics and product Lifecyle management.

YOOX NET-A-PORTER GROUP is the world’s leading online luxury and fashion retailer, it is a unique ecosystem of 4 multi-brand online stores (NET-A-PORTER, MR PORTER, YOOX and THE OUTNET), serving more than 4.3 million customers in 180 countries around the world.• owned the delivery schedule management process• Owned the projects of resolving non-compliance and unauthorised shipments• Present monthly performance of non-compliance and unauthorised within trade meetings• Liaise with wider merchandising team to support and improve non-compliance and unauthorised shipments• Present monthly performance of non-compliance and unauthorised within trade meetings• Liaise with wider merchandising team to support and improve aged stock within the business• Manage RTV Priorities with wider merchandising and ops teams• Manage and create transfers for Omni migration• Present and support new starters induction for ops merch• Create and present monthly performance and updates to the Italian DC4 operations teams• Be the key contact between merchandising, accounts payable and operations teams• Consistently work to review and improve processes to improve stock efficiency within the business• Support Merchandiser with tasks to support the Merchandising and DC functions• Undertake project work within the Merchandising function

• Facilitated Courses: MSc Qualitative research method workshop; MSc Quantitative research method workshop • Conduct seminars and facilitate workshops• Develop effective learning environments and approaches to student support and guidance• Mark formative and summative assessments with written and verbal feedback• Assist in the development of students' computational skills ( SPSS)

•Owned and ranged Womenswear categories (ie. woven dress, top, sleepwear, trousers, denim, jersey, scarves, hats, footwear, Belt and Swimwear) and maximised the categories growth• Identified risks and opportunities through trade analysis, trend analysis, store visits, and competitor shopping.• Managed and guided designers on the upcoming trends and product design process•Communicated with marketing and creative teams on branding strategies and marketing campaigns• Managed the samples, assortment; supplier tracker, and sample tracker; generated trade analysis weekly and quarterly.• Oversee the production team to follow up the order placements and delivery deadline.• Liaised with the suppliers on price negotiation and production process.•Travel to meet international vendors regularly •Managed buying admin intern and delivered training regularly

Houzz is the leading online platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish - online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality.Responsibility-Spare part orders management-Collect data on supply chain and maintain databases -Monitor and trace shipments of spare parts replacement-Analysing on supply chain data (eg. return rate, replacement rate) and generating reports for supplier management team-Approving spare part and looking up data in SQL-Communication with other Houzz departments such as buying, logistics partner, and customer service.-Answering US Customer Service requests including (but not limited to) order status, spare part enquiries, replacement orders, product questions-International orders management: shipment labelling and support the US warehouse team-Management of claims with third party carriers

• Ensured wholesale clients receive the highest-level customer service and care. • Completed large amounts of data entry. Input orders into Excel and SAP. • Completed large amounts of data entry and provide general administrative support. • Input orders into Excel & process orders on SAP. • Deal with high volumes of confidential information that require close attention to detail in fast-paced environment.

• Involved in research projects planning, proposal writing and data collection design• Seeking funding for the project from external and internal sources • Worked with the research teams; scheduled the research timetable and monitored the research budgets• Compiled information from secondary resources and developed research questionnaires and interviews• Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary• Analysed and interpreted data; conducted reports and presented findings to peers at conferences or in published articles • Keeping records and accounts of the management of the projectSkills:• Good at time management, independent research and critical thinking• Strong communication skills, both written and verbal• Able to build effective working relationships with research teammates and potential sponsors • Good knowledge of quantitative and qualitative research softwares (SPSS, Survey Monkey, NVivo)• Strong analytical, reporting writing and presentation skills

• Projects: Understanding Manchester, Senior citizens and technology adoption• Participated in projects planning with the research team, proposal writing, data collection design and monitored budgets• Conducted interviews and help translating in Manchester Wai Yin senior centre• Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary• Interpreted collected data, wrote reports and present findings to peers

• Identified bespoke fragrance wardrobe and skincare programme suited to customers unique needs• Provided professional advices and recommendations to individual customers• Assisted team and managers with packaging, gift wrapping, customer service • Act as a brand ambassador and develop customer satisfaction rateSkills: • Trilingual: English, Cantonese, and Mandarin• Customer relationship management (CRM)• Teamworking, strong communication and interpersonal skills• Sales and marketing, professional customer service, problem solving skill

• Identify potential opportunities at the local level and create campaigns• Manage the event planning process, including venue identification, printing and design of materials and budget tracking, Set up booths or promotional stands and stock products • Promoted the event frequently via different social networking applications • Demonstrated and provided information on promoted products; distributed product samples and flyers• Create summary reports of the events outlining how data gathered from current community events can be used to develop successful future event

• Worked with and offer assistance to Visual Merchandise team.• Designed display and layout of product in store• Ensured the products are presdented well and communicated with sales in shopfloorSkills:• Proficient in design software, such as Adobe Photoshop and Illustratuion• Effective communication and negotiation skills• Strong interest in current and future design trends