Hazel Chee Email & Phone Number

Vaughan, Ontario, Canada

-Assisted in the grand opening of the flagship store in Woodbridge, Ontario-Responsible for the various tasks in the overall operation of the retail store including measuring business trends, maximizing sales/profitability by developing a staff, controlling expenses, shortages and all aspects of merchandising and inventory control-Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis-Learning and Development as well as Performance Management-Succession Planning-Compensation and Benefits-Maintain all merchandising standards, display presentation, signing standards and monitor inventory levels

Toronto, Canada Area

-Analyze the business and create action plans that optimize results and ensure effectiveexecution of all operational activities-Generate, edit, and publish labor schedule-Recruit, hire, and develop associates to company standards and share institutionalknowledge and passion to inspire and motivate peers and co-workers-Plan and execute floor sets according to company direction, while also making creativechanges based on understanding sales and customer’s needs-Utilize sales techniques, and extensive product knowledge to ensure excellent customerservice by evaluating and adjusting sales behaviors accordingly to drive sales-Ensure sales support training is executed to standard

Winnipeg, Manitoba, Canada

-Ensured quality, customer service, health and safety standards were met-Actively involved with customer feedback and resolved issues quickly and effectively-Reviewed and approved store payroll and upcoming pay cycle-Conducted annual performance reviews on direct reports and ensured that all associate reviews were completed and reviewed-Managed quarterly inventory counts and reported all information to the appropriate channels-Directly responsible for inventory management, store management and loss prevention-Implemented corporate and in-store marketing strategies to achieve merchandising, advertising, and customer service objectives

Richmond Hill, Ontario

-Extensive experience leading a team of up to 300 employees within an 36,000 sq. ft. facility with an $80M sales volume-Developed and implemented business plans with profitable results and in creating a positive and motivating work environment-Analyzed business results, identified wins and opportunities, and created plans to address gaps in partnerships with direct leadership-Supervised sales floor to ensure customer contact for the purpose of driving revenue and decreasing customer dissapointment-Ensured all sales support understood they can successfully execute the process and behaviors needed to achieve the business group strategy-Reviewed monthly and quarterly financial statements and implemented action plans

Edmonton, Canada Area

-Provided leadership to the Geek Squad brand and drove the financial and operational outcomes of the in-store, in-home and auto tech business-Managed the profitability and performance of the department through use of the designated scorecards and assessments-Ensured all Geek Squad staff were fully trained and applicable training was completed including certifications-Managed the repair, install and support of both PC and Consumer Electronics product to customer satisfaction-Developed, maintained, and communicated up-to-date knowledge of Geek Squad strategies to the team

Edmonton, Canada Area

-District Operations Manager trainer in the Manitoba/Saskatchewan and Alberta market-Managed the Profit and Loss Statement on a monthly basis-Assisted in New Store Openings in Western Canada-Knowledge in databases such as Clarify for technical support, EPOS and SMARTS for Point of Sale, Peoplesoft for employee movements and terminations, and Kronos-TALS for schedule and time card maintenance-Completed store operational requirements by scheduling and assigning employees-Hiring, termination and provided orientation and training for new and existing employees-Benefits, employee transfers, new hires, status changes, compensation, and time card adjustments

Toronto, Canada Area

-Supervised the Front Lanes and Customer Service-Provided back end support by dealing with high priority customer issues both in person and over the phone-Trained 15-20 new hires seasonally-Wrote and approved department business plans-Drove Front Lane sales, including attach on accessories and plans-Coached and achieved store credit card and insurance goals

Toronto, Canada Area

-Prioritized restaurant needs to improve People, Operations, profit and sales-Developed Restaurant Improvement Plans monthly-Translated classroom activities into action plans-Assisted with all aspects of restaurant operations-Supervised recruiting and scheduling -Responsible for equipment management-Fully accountable and responsible for the operations, profitability and management of a multi-million dollar business-Involved in directing, maintaining and increasing sales and profit levels

Toronto, Canada Area

-Lead others in Operational and People Excellence-Used appropriate leadership approaches to develop high-performing teams and individuals-Recognized the importance of team building and used appropriate tools and techniques to help teams reach their full potential-Diagnosed factors to achieve high food quality standards-Involved in training, coaching and motivation of a large group of diverse staff-Weekly Inventory management-Scheduled all employees, including the management team-Manually ordered all product and supplies for the store

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario