Overseeing a group of 13 + 5 clinics island wide operationally and administratively in ensuring clinics comply to government regulations and improve of clinical standards. ● Working closely with stakeholders in overseeing day-to-day operations● Suppliers’ management, tracking of fixed assets and inventories, price comparison and negotiation● Application and upkeep of relevant licenses (MOH, NEA, MOM, etc.) and maintenance of… Show more Overseeing a group of 13 + 5 clinics island wide operationally and administratively in ensuring clinics comply to government regulations and improve of clinical standards. ● Working closely with stakeholders in overseeing day-to-day operations● Suppliers’ management, tracking of fixed assets and inventories, price comparison and negotiation● Application and upkeep of relevant licenses (MOH, NEA, MOM, etc.) and maintenance of equipment● Implementation and training of clinical systems - Clinic Assist, Exact, Ezdent, 3Shape, iTero● Manpower development and deployment for staff and dentists, HR - application, recruitment and training● Work closely with the Marketing department on the development of website and social media, purchasing domain, replying Google reviews, answering enquiries and managing feedback● Execution of the full spectrum of business acquisition, setup, licensing, inventory, contacts, staffing, infrastructure● Follow up on government initiatives and ensure clinics comply to MOH and SDC regulations● Contribute and assist stakeholders in audit, compliance, licensing, legal and regulatory management● Work closely with the Finance department on budgeting, expenses and profit and loss management● Contracts negotiations (Business, Partnership, Insurance, etc.)● Overhaul and maintenance of SOP, ensuring clinics adhere to the standards and quality of customer service Show less

• Assisting in the development and implementation of cost-effective policies and procedures for all administrative and operational areas such as operation expense and labour cost.• Participating in the selection of training (including clinical and IT system) and supervision of all clinic staff to ensure quality patient care and services• Troubleshooting both administrative and operational problems (including the maintenance of the clinic property and equipment, drug related… Show more • Assisting in the development and implementation of cost-effective policies and procedures for all administrative and operational areas such as operation expense and labour cost.• Participating in the selection of training (including clinical and IT system) and supervision of all clinic staff to ensure quality patient care and services• Troubleshooting both administrative and operational problems (including the maintenance of the clinic property and equipment, drug related matters) and ensure compliance with the regulations and standards• Involved in the planning of the business strategy and optimizing the allocation of cost to improve brand awareness and growth of business• Preparing and meeting forecast requirements by preparing annual budgets, analyzing variances and initiating corrective actions• Managing the profit and loss of the clinics • Assisting in the setup of new clinics and the closure and relocation of clinics whilst minimizing the disruption of operations• Assisting in the management and monitoring of business performance by taking initiatives to improve the business which includes the supporting and driving of marketing initiatives• Developing, executing and maintenance of the company’s SOP, ensuring adherence to avoid losses due to poor performance and practices• Analyzing process workflow, space requirements and equipment layout to implement necessary changes• Upkeep of medical clinics’ facilities and equipment, source and liaise with contractors/ vendors for renovation works• Working closely with the procurement team to perform thorough analysis of dental inventories and ensuring effective inventories utilization• Contract negotiation with third party vendors and corporate clients• Preparing monthly dentist commission reports• Communicating customer feedback with the team and devising policies to improve the overall customer service experience and resolving customer complaints Show less

Accomplished Operations objectives by managing staff and resolving staff conflicts. Planning and evaluating Operational activities and ensuring the day-to-day operation of the clinics. • Supervision, direction and coordination of the day-to-day operations of the clinics• Tracking and monitoring of clinic inventory to ensure patient safety, minimize expiry drug write off and optimal level of stock keeping• Gathering and reporting data for fiscal, statistical and analysis purposes… Show more Accomplished Operations objectives by managing staff and resolving staff conflicts. Planning and evaluating Operational activities and ensuring the day-to-day operation of the clinics. • Supervision, direction and coordination of the day-to-day operations of the clinics• Tracking and monitoring of clinic inventory to ensure patient safety, minimize expiry drug write off and optimal level of stock keeping• Gathering and reporting data for fiscal, statistical and analysis purposes including roster related matter such as leave, appraisal and manpower• Planning and coordinating manpower and logistics resources to support all clinics• Management of employees or staff working in my team, including recruiting, selecting, training, assigning, scheduling, counselling, and disciplining employees• Providing support to the operation department to meet performance targets for quality, volume and cost• Assisting in account creation for CorpPass and MHCP users over 50 clinics and more than 400 doctors and staff Show less

PA to the Chief Executive Officer (CEO) providing full secretarial and administrative support.• Organized and attended meetings, ensured the CEO was well prepared for the meetings, took minutes and ensured outstanding issues were followed up on a timely basis• Dealt with incoming emails and posts, often corresponded on behalf of the CEO• Produced administrative documents, briefing papers, reports and presentations• Devised and maintained office systems, including data management… Show more PA to the Chief Executive Officer (CEO) providing full secretarial and administrative support.• Organized and attended meetings, ensured the CEO was well prepared for the meetings, took minutes and ensured outstanding issues were followed up on a timely basis• Dealt with incoming emails and posts, often corresponded on behalf of the CEO• Produced administrative documents, briefing papers, reports and presentations• Devised and maintained office systems, including data management and filing• Troubleshoot day-to-day IT issues• Spearheaded the implementation of billing software and worked closely with the stakeholders• Updated employee database and start new files for all new employees, maintained regular metrics for tracking of recruitment activities and related programs and managed staff benefits• Developed and implemented HR policies on issues like working conditions, performance and absence management• Assisted the compliance department in ensuring guidelines complied to MAS requirements Show less

• Handled all administration work with franchisees• Matched invoices to facilitate the month-end closing of accounts• Maintained and updated product pricing for the local IPOS system• Produced daily, weekly and monthly reports on inventory count and product replenishment• Liaised with logistics, warehouse, franchisee and finance team to ensure smooth operations and prevent stockout• Monitored product movement and lifespan so as to minimize wastage and maximize cost saving… Show more • Handled all administration work with franchisees• Matched invoices to facilitate the month-end closing of accounts• Maintained and updated product pricing for the local IPOS system• Produced daily, weekly and monthly reports on inventory count and product replenishment• Liaised with logistics, warehouse, franchisee and finance team to ensure smooth operations and prevent stockout• Monitored product movement and lifespan so as to minimize wastage and maximize cost saving for the company• Managed the warehouse product inventory so as to ensure efficient movement of products to franchisees• Produced, planned and conducted weekly and monthly promotional events so as to boost sales for franchisees• Conduct warehouse sales to clear slow moving goods Show less

• Worked with stakeholders to create and implement an internal system (TRM) to automate daily operations• Worked with inter-department stakeholders to create and implement customer relationship management system (CRM) to manage customer data and streamline customer interaction and handling• Planned and allocated more than 400 teachers and 10,000 students to classes across eight branches• Managed manpower demands of the operations team across eight branches• Coordinated in-house… Show more • Worked with stakeholders to create and implement an internal system (TRM) to automate daily operations• Worked with inter-department stakeholders to create and implement customer relationship management system (CRM) to manage customer data and streamline customer interaction and handling• Planned and allocated more than 400 teachers and 10,000 students to classes across eight branches• Managed manpower demands of the operations team across eight branches• Coordinated in-house training for new incoming teachers and operations staff• Managed day-to-day operations across eight branches• Ensure KPIs were met and consistently improve operational SOPs• Involved in the Tender Evaluation Committee in the procurement process of student incentives and departmental bulk purchases of printers and photocopiers etc. Show less