Hazel Hoffman Email & Phone Number

Hammersmith, England, United Kingdom

London, United Kingdom

Pinner, Greater London, United Kingdom

• Deal with all meeting and event enquiries through email, phone, fax, walk in, site visit or through the ‘Meets Desk’• Ensure all brochure requests, information and relevant details requested by clients are sent out• Responsible for updating Delphi with accurate and relevant information as well as producing reports required to measure progress and opportunity• Ensure the function sheets are distributed to the relevant departments in a timely manner• Attended weekly revenue and… Show more • Deal with all meeting and event enquiries through email, phone, fax, walk in, site visit or through the ‘Meets Desk’• Ensure all brochure requests, information and relevant details requested by clients are sent out• Responsible for updating Delphi with accurate and relevant information as well as producing reports required to measure progress and opportunity• Ensure the function sheets are distributed to the relevant departments in a timely manner• Attended weekly revenue and operation meetings, ensuring all figures were updated• Identified new sales leads, chased and secured leads with the guidance of the Sales Manager• Cross Selling to promote our other sister locations and ensure leads were forwarded and followed up• Deal with all complaints in an efficient manner, ensuring guest satisfaction at all times • Conducted site visits professionally, efficiently, and effectively to mirror the requirements of the visiting client Show less

London Islington

• Assign work and supervise team member performance in all Front /desk procedures including, but not limited to, guest check-in and check-out, lobby traffic flow, luggage assistance, telephone operator services and checking room rates and availability with the revenue manager.• Respond to guest inquiries and issues and complaints in a timely, friendly and efficient manner.• Support and assist team members in handling guest inquiries and requests and in resolving guest… Show more • Assign work and supervise team member performance in all Front /desk procedures including, but not limited to, guest check-in and check-out, lobby traffic flow, luggage assistance, telephone operator services and checking room rates and availability with the revenue manager.• Respond to guest inquiries and issues and complaints in a timely, friendly and efficient manner.• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints• Schedule, assign daily work, lead pre-shift meetings, inform and train team members• Monitor, observe and assist in evaluating team member performance• Ensuring all the standards and procedures are reached successfully and consistently to enhance customer experience• Liaising with all departments and guests and reporting to upper management • Carrying out all additional Front Office administration duties Show less

• Assign work and supervise team member performance in all Front /desk procedures including, but not limited to, guest check-in and check-out, lobby traffic flow, luggage assistance, telephone operator services and checking room rates and availability with the revenue manager.• Respond to guest inquiries and issues and complaints in a timely, friendly and efficient manner.• Support and assist team members in handling guest inquiries and requests and in resolving guest… Show more • Assign work and supervise team member performance in all Front /desk procedures including, but not limited to, guest check-in and check-out, lobby traffic flow, luggage assistance, telephone operator services and checking room rates and availability with the revenue manager.• Respond to guest inquiries and issues and complaints in a timely, friendly and efficient manner.• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints• Schedule, assign daily work, lead pre-shift meetings, inform and train team members• Monitor, observe and assist in evaluating team member performance• Ensuring all the standards and procedures are reached successfully and consistently to enhance customer experience• Liaising with all departments and guests and reporting to upper management • Carrying out all additional Front Office administration duties Show less

• Sent on a number of office based assignments as a receptionist, including: Bakkavor Food Production Company, Paddington, London; CTV Productions, Park Royal, London.• Answering the telephone and dealing with customer enquires. • Planning and organising food tastings and met with a number of clients from abroad. • Organising outgoing and incoming post.

• Setting up and arranging tables for service in Bar, Restaurant & Cafe.• Taking restaurant bookings, customer’s orders and serving guests a wide range of Food and Drink.• Handling cash floats and cashing up the till at the end of service

Ba Honours, Hospitality & Food Management

Gnvq, Hotel & Catering Management