Prateek Tandon Email & Phone Number

Delhi, India

New Delhi, Delhi, India

New Delhi Area, India

• Adhering to and contributing to the Reservations SOP and ensure that systems and processes are maintained for the maximization of revenue, yield, and customer satisfaction• Utilizing revenue management techniques by profitably negotiating room rates in order to achieve above 85% occupancy during the lean season• Responsible for making, assigning and achieving budgets for reservation department (both off line & online sales).• Deciding rates for various OTAs, Listing portals and Social media websites• Identifying and developing new distribution channels, managing accounts of the existing, 20 channel partners like Booking.com, Airbnb, Agoda, Laterooms & other booking engines,responsible for building relationships and increasing sales via these channels• Budget forecasting, rate/inventory control across all distribution channels, strategic selling & making regular revenue reports.• Supervising the Customer Service team to ensure guest satisfaction during the stay• Responsible for Net Promoter Score(NPS)• Responsible for the growth of direct leisure segments for the London market by hunting newportals• Assisting the marketing team and revenue team to increase direct website conversion• Creating and managing the training program of new hires in the reservation department• Producing reports for the company leadership to review revenue and team performance to improve standard of service and maximise revenue• Identifying areas of improvement for the team in order to increase guest satisfaction and brand reputation

New Delhi Area, India

• Managed the reservations process from initial opportunity through to the securing of the sale• Maintained Technical aspect which includes taking care of inventory and rates on various third-party websites and on Channel Manager• Promoted thesquair miles (loyalty program) with corporate travelers and influencers to increasethe number of repeat guests/square loyalists• Took care for weekly QC and spot check on various portals to improve listings• Worked closely with key travel management companies to grow the long stay base of the Business• Prepared training materials, training schedules, and systems training for the team members

New Delhi Area, India

• Responsible for analysis of all guest feedback and promptly rectifying any grievances if indicated by guests.• Handling team operations in all the leading shifts and ensuring proper staffing is maintained.• Coordination with the Finance department to resolving billing issues, if any.• Managing room inventory on Sold – out nights.• Ensuring all staff members are instilled with the training philosophies set by Taj/Richey Standards to the core.• Conduct daily pre-shift briefings, discussing with the team about the on-goings of the hotel, room occupancy, arrival and departures and moreover, functions and special attention wherever it is needed.• Providing training to team members in accordance to procedures and standards of the hotel.• Delivering a standard of service and presentation that meets guest needs and expectations thus ensuring complete guest satisfaction, enabling repeat c clientele.• Motivating the subordinates for better performances in order to achieve up selling of the hotel services• Implementing proper safety & security norms for guests & employees.• Responsible for directing & coordinating the efforts of subordinates by developing team spirit in them to goals achieve the organization & targets.• Maintaining all set of standards of the organization while the site inspections of the property and services.• Meeting in-house guest & co-coordinating with Sales on in-house needs. • To assist the Operations Manager in the supervision of all activities pertaining to the Butler Team in order to achieve and provide the guests with the highest possible standard of service and comfort.• Assist Taj Club guest with business service requirements.• Meeting VIP in-house/expected conferences (Boardrooms) delegations. • Establish a good rapport with guest maintaining a good customer relationship.

New Delhi Area, India

New Delhi Area, India

Bachelor'S Degree, Hotel Management, Cgpa 8.50

Commerce