Responsible for all area of sales in a 4 star full service 303 bedroom property, 14 conference rooms and health club. Accountable for meeting and exceeding hotel budget by effective account management of existing portfolio of accounts whilst winning new Corporate, Association, MICE, Leisure and Business Groups to the hotel.

Accountable for improving the companies’ market position and achieve financial growth by implementing strategic goals, build on key customer relationships, identify new business opportunities, negotiate and close business deals and maintain extensive knowledge of the current market conditions. Revenue management of 4 hotels with a combined count of 125 bedrooms over the portfolio, included a 4-star property, luxury lodges, award winning wedding venue and exclusive spa. Rates management through Reslynx, Roomlynx and 3rd party booking platforms. Successfully launched central reservations which strengthened the company sales platform to increase sales opportunities and maximise revenue for the hotels.

- Successfully launched Group Sales Desk for Jupiter Hotels Ltd in April 2012 selling the Mercure Brand from across 26 hotels in the UK from a single office in Livingston. A new and streamlined arrangement for the company with measured success and return in year one, recognised by winning the Jupiter Team of the Year Award in 2103.- Delivered improved revenue and occupancy in under performing locations while supporting market change at others in line with business plans and budget.- Developed new Revenue strategies, drove a high conversion on enquiries and encouraged new client opportunity.- Contracting all new business- Identify any areas of focus and training needs within the team.- Representative of Jupiter Hotels at Best of British and Ireland Travel Trade Forum at Birmingham NEC in 2103- Created and delivered a company wide Front of House Training Workshop focusing on training Customer Service.

Starting as Assistant Front House Manger in Pursers Department and quickly promoted to Administration Manger within 1 year. I worked on board several P&O vessels including Oceana, Oriana, Arcadia and Azura sailing Worldwide.

Front of House Manager for 141 bedroom 4 star Hotel in Glasgow.

Reservations Manager for 91 bedroom 3 star City Centre Hotel in Glasgow.

Holiday Representative for Thomas Cook located in Turkey, Spain and Greece.

Reception Manager within 118 bedroom 3 star hotel in Ayr.