Hazel Kate C. Email and Phone Number

Identify potential fraud activity on merchant accounts through transaction data analysis using multiple tools. Validate transactions through requesting information from merchants.

Identifying potential fraud activity on consumer & business credit cards. Taking inbound as welll as doing outbound calls to verify card transactions & ensure security of consumer credit card accounts.

Certified Six Sigma Greenbelt. Recently completed a projectd that made a company realize cost savings of $64k and a projected annual cost savings of $124k.Administrative tasks• Score tabulation and analysis• Review team incentive amounts and facilitate disputes when necessary• Develop/monitor projects and track results• Point of contact calls, emails, etc.• Microsoft Office and Internet ExplorerTeam Management • Handle escalated complaints and resolve problems to the best interest of customer and company.• Motivate teammates to continue to improve and reach potential• Redirect opportunities in call behaviours, policy compliance as well as attendance and schedule adherence• Reinforce strengths in call handling procedure, perfect attendance, and work ethics• Counsel and resolve conflicts noticed between team members and officers• Facilitate team huddles for updates and suggestions for service improvement• Monitor score trends, team occupancy and availability and implement action plans for improvement and/or stability• Scheduling weekly one-on-one coaching sessions to address teammate behaviours, recognize strengths, and career planning

Customer Support• Provide customer support for US citizens in filing credit reporting disputes, account bills and recommending best feature of website services offered suitable to their needs and budget.• Recommend improvements to various communications of the company (i.e. FAQs, website, tools)• Retain customers by providing benefits offered suitable to their needs, interests and income.• Complete research and projects in a timely manner.• Handle complaints and solving problem to the best interest of the customer and company.• Communicate clearly, both in written and speech

Cashier; making blended coffee-based and non-coffee based drinks; making hot coffee drinks; doing the inventory at the end of shift; designing the menu board