Hazel Taylor Email & Phone Number

Watford, United Kingdom

Having previously managed a project to deliver IIP gold champion status for more than 5000 employees I understand the importance of training not just when individuals are recruited, but promoting and developing a culture of continuous improvement within the workplace.Driven, motivated and excited by change I have worked tirelessly with the senior managers to contribute to the continuing success of Rontec Roadside Retail.The Recruitment and Training team's vision is to attract, select, recruit and train the right person for the right role within the company.My aim is to encourage everyone to take real ownership of their own development and work with them to deliver whatever is required to enable everyone that works for or with Rontec to perform and deliver to the standard required. To achieve the extremely high level required to be successful and profitable in the organisation. We provide continuous support by providing workable solutions to drive all aspects of business performance.This includes designing and implementing a variety of training solutions on an individual basis including induction and training programmes; programmes that include a variety of classroom training from retail standards, customer care to CIEH Food Safety, Health and Safety as well as BII training to enable employees and franchisees to apply for a Personal Alcohol License. Rontec also provide a range of soft skills training; Communication, time management, teamwork and leadership courses.I am also the main site administrator for the Rontec e-earning platform. This includes developing, updating and managing content.

Managed and co-ordinated the Investors in People accreditation, and achieving recognition for the company as one of Britains Top Employers.IiP Project co-ordinator for 4000+ employees which resulted in Gold Champion status in the Investors in People accreditation for the company in 2011, during a period of significant change. The role included managing the project at all levels of the business from shop floor to the CEO at Total UK as well as the coordination of all areas of the assessment from presentations to the board, Head Office support departments, field staff and Store Managers. The successful coordination of all employee interviews at more than 100 locations.IiP Health and well-being award. Senior project co-ordinator for 4000+ employees. Working closely with the HR Manager to maintain colleague engagement during a period of significant change within the business. The role included surveying colleague engagement on a regular basis, holding workshops, and then with a very limited budget implementing new ideas to reduce colleague turnover. Developing and coaching the senior management team to “lead through uncertainty and change”.

Luton

Working as part of a team of friendly, knowledgeable and experienced training team. Responsible for the design and delivery of training to a network of franchise operators to ensure legislative requirements are adhered to and company policies and procedures implemented and maintained with an emphasis on customer service in a retail environment where the emphasis is on standards and customer care.Achievements:• Researched, sourced and implemented the new company e-learning system for more than 4000 employees. Senior Developer of a selection of e-learning modules that cover all aspects of retail and management skills training for all levels of field and site staff.• Identified skills gaps for 2,800 employees in company managed service station network. • Designed and trained a Store Management Programme for more than 300 Store Managers• Designed and managed the “Academy”, a programme for identifying, coaching, training and developing Sales Assistants with potential to develop their career within the business.