Hazel D'Lima Email & Phone Number

Proven leader in optimizing service delivery, client satisfaction, and team performance.

Key Responsibilities:

Strategic Service Delivery: Spearhead the oversight and management of service delivery to assigned client, ensuring alignment with client needs and expectations.

Team Leadership and Mentorship: Lead and mentor a high-performing team of service delivery professionals, providing guidance, support, and fostering a culture of excellence.

Client Relationship Management: Cultivate robust client relationships, collaborating closely to understand requirements, address concerns, and ensure overall satisfaction.

Efficient Service Delivery Strategies: Develop and implement innovative strategies to enhance service delivery efficiency, aligning processes and allocating resources effectively.

Performance Monitoring and Improvement: Monitor key performance indicators (KPIs), analyze metrics, and make data-driven adjustments to optimize team and individual performance.

Continuous Process Improvement: Identify and implement process improvements to elevate service quality, streamline workflows, and increase overall operational efficiency.

Training and Development Initiatives: Design and execute comprehensive training programs to enhance team members' skills and knowledge, fostering continuous professional growth.

Escalation Management: Effectively manage and resolve escalations, collaborating with the client and stakeholders for prompt issue resolution.

Quality Assurance: Establish and enforce rigorous quality assurance processes, conducting regular audits and implementing corrective actions to ensure consistently high service standards.

San Jose, California, United States

As an Integrator reporting directly to the CEO and President of Power Personnel, I am responsible for coordinating and integrating the different departments and functions of the organization to ensure smooth operations and optimal performance.

Metairie, Louisiana, United States

GIFTED Healthcare fills workforce gaps at healthcare facilities with highly skilled, dependable clinicians. We offer exceptional Travel, Per Diem, Government, and LTAC contracts, along with excellent benefits and professional resources. Our work is guided by decades of experience in the healthcare industry, and our relationships are built with integrity and compassion.

• Responsible for delivering all facets of Gifted Healthcare’s recruiting success throughout the organization.
• Engage and convert inquiries to interested candidates
• Conduct pre-screening interviews
• Evaluate, qualify, and disqualify applicants
• Build networks to generate referrals
• Work efficiently and effectively to fill open positions
• Ability to relate to a variety of people and establish meaningful relationships with colleagues and clients
• Excellent communication skills and client/nurse centered mentality
• Interpersonal competence, team player
• Efficient time management skills
• Ability to work with deadlines and under pressure
• Self-motivated to be successful in a goal-oriented environment

TECHNICAL SKILLS:
MS Office Suite- Word, Excel, PowerPoint, Pivot-Tables, Reports
ATS (Applicant Tracking System): TSS
Job-Boards/Sourcing Tools: Indeed, ZipRecruiter

San Francisco Bay Area

The Compass Consulting Group is a management consulting and search firm, comprised of seasoned industry executives who care deeply about helping our clients meet their goals. We ensure our business partners not only have a sound strategy but one where their teams can execute in the real world. Serving the Biotech, Pharmaceutical, Molecular Diagnostics, and Medical products industries, Compass focuses on two critical areas: Strategic Consulting & Staffing.

http://www.compasscgroup.com/

***** Biotech/Pharmaceutical/Medical Device/Diagnostics Recruiter *****

I specialize in placing qualified candidates for the following category of positions:

• Research Associate/Assistant/Coordinator
• Scientists
• Clinical Trial
• R & D
• Regulatory Affairs
• Quality Control/Assurance/Engineer
• Laboratory Technicians

Location:
• San Francisco Bay Area, CA

Top performing recruiter with experience in providing the highest level of service through a thorough and systematic search process, carefully managing expectations, and effective communication.

You can reach out to me at hazeldlima@compasscgroup.com

Utilization of Applicant Tracking System (ATS) - BullHorn
Vendor Management Systems (VMS) - Wand, Fieldglass

East Brunswick, Nj 08816

"Alpha Consulting Corporation is an IT staffing business specialty, with a mission to help you grow your business by providing a highly talented workforce who can put your needs first. We demand that our consultants and staff work with honesty, integrity, and efficiency."

Recruiting and Staffing of Technical and Functional Consultants in the Pharmaceutical industry.
Work mainly on contract and contract-to-hire positions with US Citizens and Green Card Holders
Source candidates using Internet-based sourcing techniques: job boards, web crawlers, search engines, social networking tools, university alumni sites, blogs, local organizations websites, discussion groups, and public and proprietary resume databases.
Full life-cycle recruiting experience - understanding the job order, sourcing and qualifying the right candidates, handling negotiations, and closing deals.
Conduct professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.

TECHNICAL SKILLS:

Utilization of Applicant Tracking System (ATS) - JobDiva

Dallas/Fort Worth Area And Charlotte, Nc

ettain group is a staffing and consulting company that delivers top talent and solutions to accelerate our customers’ success.

ettain group’s goal is to match great people with great opportunities. Our commitment is to provide an unparalleled experience for you. Whether you are looking for a technology consulting project or a full-time IT job, ettain group can help you find the job that aligns with your career goals.

Headquartered in Charlotte, North Carolina, and with offices in Atlanta, Dallas, Jacksonville, Nashville, Raleigh, Washington D.C., and Winston-Salem, ettain group has experienced consultants working across North America. ettain group’s team of more than 150 full-time employees and over 800 consultants delivers innovative and effective technology and business solutions to a variety of industries including healthcare, financial services, retail and emerging industries.

We work with several clients throughout the US to find the best talent possible for all IT field positions.

Visit http://www.ettaingroup.com for more information about ettaingroup and to see current job openings

Specialties: Helping find opportunities, communication, IT recruitment, information technology, networking, building relationships, career advising and mentoring.

Utilization of Applicant Tracking System (ATS) - BullHorn
Vendor Management Systems (VMS) - IQNavigator

Metuchen, Nj

Sunrise Systems was founded in 1990 and has since evolved into a leading professional Services and Solutions firm specializing in the areas of Staffing, Information Technology development, and IT Consulting services. Over the years, Sunrise has built a strong talent pool with a wide range of experienced IT professionals.

Responsibilities:

• Executing various recruiting strategies including passive sourcing to recruit for a variety of positions and clients
• Working on high pressure VMS/MSP accounts on several job orders with multiple end clients daily
• Building and maintaining relationships with clients and interacting with them regularly to ensure a complete understanding of their requirements
• Creating effective search strings using Boolean logic and sourcing for qualified candidates on job boards like Monster.com, CareerBuilder.com and Dice.com.
• Calling and thoroughly screening candidates to qualify them for relevant positions, which includes discussing the skills and experience mentioned on their resumes, verifying work authorization, confirming comfort level with daily commute or relocation and negotiating pay rates
• Ensuring quality of submittals, job order fulfilment and client satisfaction
• Utilization of Applicant Tracking System - Job Diva
• Made end client submission and coordinated interviews on various VMS portals as Wand, Peoplefluent, Provade, IQNavigator, Fieldglass and Acceleration
• Networking with and pipe-lining candidates who can be considered for future job orders or generate referrals
• Working with account managers and human resources to extend offers and guide the hiring process to closure
• Preparing weekly operational reports and various other reports for the clients and internal management
• Supervising the team in coordination with team leader

TECHNICAL SKILLS:

Utilization of Applicant Tracking System (ATS) - JobDiva
Vendor Management Systems (VMS) - Wand, Peoplefluent, Provade, IQNavigator, Fieldglass and Acceleration

Australia

Accor, the world's leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,500 hotels and 450,000 rooms. With more than 160,000 employees in Accor brand hotels worldwide, the Group offers to its clients and partners nearly 45 years of know-how and expertise.

Responsibilities:

• Was an inbound process for ACCOR group of hotels which include complimentary brands like Sofitel, Pullman, M- Gallery, Novotel, Grand Mercure, Adagio, Ibis and HotelF1
• Was responsible for sales and booking of hotel rooms of the ACCOR chain of hotels across the globe
• Had to co-ordinate between customers and the hotel staff to make the customer's stay comfortable
• Was responsible to promote ongoing offers and packages to the customers
• Also assisted the A Club and Advantage Club members of the ACCOR group

United Kingdom

3 Global services now known as Hutchison Global Services (HGS) is a part of Tech Mahindra Limited, a leading provider of solutions and services to the telecommunications industry. Tech Mahindra has principal offices in the UK, United States, Germany, UAE, Egypt, Singapore, India, Thailand, Taiwan, Malaysia, Philippines, Canada and Australia.

Responsibilities:

• Was a blended process (Inbound/Outbound).This process dealt with post pay connections
• Looked after the collection and payments of the customers
• Resolved customer complaints
• Booked handsets for repairs, placed orders for new handsets to be dispatched
• Helped customers with exchange of their handsets
• Was responsible for troubleshooting
• Resolved customer queries
• Check with the fraud and security cases.
• Maintain lost and theft reports of handsets and followed up to get them blacklisted

Reston,Va

SLM Corporation (commonly known as Sallie Mae; originally the Student Loan Marketing Association) is a publicly traded U.S Corporation whose operations are originating, servicing and collecting on student loans. Managing more than $180.4 billion in debt for more than 10 million borrowers, the company primarily provides federally guaranteed student loans originated under the Federal Family Education Loan Program (FFELP) as well as provides private student loans. Sallie Mae employs 8,000 individuals at offices nationwide.

Responsibilities:

• Worked for Salliemae process handling inbound calls of borrowers, dealing with student loans (federal /private)
• Resolved borrower issues regarding processing of loans
• Helped borrowers for consolidation of loans
• Worked for the federal loans sector and later was promoted to handle multiple split which involved private loans as well
• Responsible for providing full assistance to the customer's query, resolving issues and handling complaints
• Looked after the collection, payments and dues on the accounts
• Assisted borrowers with forbearance and deferment options