Hazel Walker, Mba Email & Phone Number

Toronto

At ODAIA Intelligence Inc., I have led a transformation in operational efficiency and strategic execution. My key achievements include spearheading the implementation of a tailored Salesforce CRM system, enhancing workflow, information flow, and data processes, thereby elevating overall operational efficiency. Collaboratively working with the commercial teams, I devise and execute operational and strategic initiatives, resulting in process improvement, increases in team productivity, and enhanced transparency and scalability in operations.

Toronto, Ontario, Canada

In my tenure as a Business Operations Associate, I demonstrated a knack for collaborative strategy and operational enhancement. My role involved working intimately with internal teams to document and refine business requirements, which was crucial in streamlining operational workflows. I played an instrumental role in the successful launch of multiple client projects, coordinating with legal, finance, customer success, and sales teams. Additionally, my proficiency in leveraging CRM data, market research, and website analytics enabled me to identify growth opportunities, thereby shaping data-driven strategies that enhanced the company's market presence.

Toronto, Ontario, Canada

In my consulting role, I led significant innovations and improvements in data analysis and client management. I developed a novel method for extracting key performance indicators from the sales and customer success tech stack, substantially enhancing reporting for the management and board and supporting more informed decision-making. Additionally, I initiated and led a pilot project focused on digital innovation, creating a learning path and curriculum that significantly improved educational access and heightened industry engagement.

Toronto, Ontario, Canada

During my internship, I took on significant responsibilities and delivered impactful results in client engagement, sales strategy, and market analysis. I led the design and implementation of a new client onboarding process for the platform launch, developing comprehensive training modules and ensuring cross-functional collaboration, which resulted in an impressive 100% user adoption rate. My initiative in creating a structured sales pipeline within HubSpot was pivotal in enhancing the accuracy of service and SaaS revenue tracking, significantly improving the quality of financial presentations for investors. Additionally, I undertook a thorough analysis of market and industry trends, providing valuable insights to refine Go-To-Market (GTM) strategies and effectively positioning the company for competitive advantage in the market.

Toronto, Ontario, Canada

I led a series of impactful initiatives: I drove the data analysis and business case formulation that secured an increase in hospitalist staff and hours to support a new emergency department. My detailed analysis of physician portal backend metrics led to significant enhancements in system efficiency and user experience. Additionally, I led projects as part of a physician burn out reduction initiative, including an internal email marketing campaign aimed at physician education and implementing a speech recognition AI transcription tool, which targeted physician education and resulted in reduction in physician burnout.

Toronto, Canada

In my role within the Enterprise Project Management Office, I was at the forefront of enhancing operational efficiencies and strategic decision-making. I successfully led the evaluation and implementation of a new digital project portal, significantly improving project management efficiency significantly and augmenting auditing and reporting capabilities across various departments. My expertise in data analysis was instrumental in crafting and presenting detailed resource utilization reports to executive leadership. Additionally, my comprehensive brand recognition and environmental analyses played a crucial role in shaping internal purchasing decisions, thereby reinforcing brand consistency and elevating documentation standards within the organization.

Ottawa, Canada Area

During my tenure at Shoe Bank Canada, I played an integral role in driving the organization's marketing and operational strategies. I undertook extensive research on market trends and evaluated partnership programs, effectively contributing to increase the network of donation and distribution partners. My management of list segmentation for targeted outreach was pivotal, leading to a boost in donor engagement and conversion rates. Furthermore, I developed a strategic insights plan for enhancing website performance, which successfully optimized lead funnels and content strategies, culminating in a 15% improvement in national donations. My efforts not only improved operational efficiencies but also significantly elevated the organization's marketing outreach and donor relations.

Peterborough, Ontario

In my internship with the Greater Peterborough Health Services Foundation, I was instrumental in leveraging data-driven strategies to enhance fundraising efforts. Utilizing social media analytics, donation database insights, and demographic data, I successfully executed marketing campaigns that significantly increased donation volumes. I also played a key role in strategizing and executing digital marketing plans for various regional fundraising events, which were pivotal in raising over $100k for local charities. My contributions not only demonstrated my skills in digital marketing and data analysis but also underscored my commitment to impactful community service through strategic fundraising initiatives.

Peterborough, Ontario, Canada

In my role at the Workforce Development Board – LEPC Pilot Project, I focused on enhancing information management and communication strategies. I conducted a detailed database audit and management project, significantly improving data hygiene and fostering transparency across Local Employment Planning Councils. Additionally, I took the lead in developing and managing a quarterly newsletter, where I utilized my skills in analytics to report on labour market statistics. This not only helped in highlighting industry trends and growth opportunities but also played a crucial role in informing strategic decisions within the organization. My efforts were central to elevating the standard of internal communications and data management practices.

Trent University

I spearheaded initiatives aimed at enhancing customer satisfaction and optimizing communication channels. My role involved conducting comprehensive primary research to track consumer trends and purchasing patterns, fostering a more robust feedback loop between our team and clients. I meticulously compared and analyzed data gleaned from customer satisfaction surveys, collaborating closely with the assistant director to derive strategic recommendations for service improvement. This experience honed my expertise in data analysis, strategic planning, and data-driven decision-making, underscoring my commitment to driving tangible results through meticulous research and actionable insights.

Master Of Business Administration - Mba

The MBA with co-op program is a 28 month program that promotes a wide breadth of skill sets and helps students become well-rounded.

Bachelor Of Business Administration - Bba, Specialization In Entrepreneurship