• Develop strong operational relationships with clients’ project teams and stakeholders to maximize customer satisfaction and seek additional service opportunities.• Provide training and implementation support during initial product implementation, project-specific consulting, and ongoing adoption support.• Contribute to increase revenue throughout the post-sales lifecycle: increase product utilization; identify and close new consulting business within existing accounts, and minimize churn.• Offer guidance to clients during launches of new products, features, and/or service offerings.• Lead project-specific consulting engagements and provide test optimization and test automation guidance Projects: 1- Sally Pharmacies group- Present how can ERTAQY ERP, CRM, and Call center in-house helps sales increase.- Present how CRM and ERP will improve the operations. - Preparing proposals based on ERTAQY pricing list.- Contract Negotiation.- Operation Analysis. - Process Re-engineering to improve internal processes.- Managing Products Training for employees.- Post-Sales Support with Business Owners.- 2- El Wesify Center - Present how can ERTAQY CRM and Call center in-house helps sales increase.- Present how this CRM and ERP will improve the operations. - Preparing proposals based on ERTAQY pricing list.- Contract Negotiation.- Operation Analysis. - Process Re-engineering to improve internal processes.- Managing Products Training for employees.- Post-Sales Support with Business Owners.3- Abo Adel patisserie- Present how can ERTAQY ERP, CRM, and Call center in-house helps sales increase.- Present how CRM and ERP will improve the operations. - Preparing proposals based on ERTAQY pricing list.- Contract Negotiation.- Operation Analysis. - Process Re-engineering to improve internal processes.- Managing Products Training for employees.- Post-Sales Support with Business Owners.

• Consult with line management and provide daily HR guidance.• Analyze trends and metrics with the HR department.• Resolve complex employee relations issues and address grievances.• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.• Provide HR policy guidance.• Monitor and report on workforce and succession planning.• Identify training needs for teams and individuals.• Valuate training programs.• Suggest new HR strategies.

- Supervise the implementation of plans, programs and policies prescribed, and ensure the integrity and accuracy of implementation and commitment. - Application of the list of wages and incentives. - The implementation of administrative sanctions based on the investigations or the regulation or manual procedures and registration. - Create a database of candidates for continuously updated work through. - Advertising available jobs. - Receive CV and progress forms of work and save them in the database. - Nomination of applicants based on CV examination. - Coordination of interviews of candidates in the branch. - Receive the reasons for the appointment and save the employee file. - Manage the process of initial identification of the new employee and ensure completion. - Establishment of a database for branch staff. - Completing the papers of the Labor Office and social security and communicating with them. - Preparation of reports of attendance and departure and leave. - Managing the performance evaluation process. - Receiving complaints, conducting investigations and solving emergency personnel problems. - Follow up the procedures of transport and promotion and ensure implementation. - Prepare the necessary reports and submit them to the Department.

 Follow up the performance of technicians. Calculate the productivity of each technician. Create performance report monthly. Support the link between the workshop and receptions.

 Set performance management sheet. Follow up delivery performance and create monthly report. Establish monthly meeting to discuss the performance of delivery. Establish allowance sheet and calculate it.

 Handel customer complains. Edit customer database. Create idea, set plan, control and tack the corrective actions. Lead the marketing campaign team.