Hazem Mohammed Email and Phone Number
As an Operations Manager at DrugLift, I oversee and manage the daily operations of a specific department or function, such as production, supply chain, or customer service. I lead and motivate a team of employees, providing coaching, feedback, and development opportunities. I also develop and implement operational plans and procedures, optimize processes to improve efficiency, productivity, and quality, and monitor key performance indicators (KPIs) and track progress towards goals.I have a degree in Mining and Petroleum Technologies/Technicians from Alexandria University, which gives me a solid foundation in the technical and environmental aspects of the industry. I have a clear, logical mind, a practical problem-solving style, and a strong will to see things through to completion. I am ready to learn, I appreciate overcoming obstacles, and I am passionate about business management and the development of organizations. My goal is to leverage my skills and experience to contribute to the success and growth of DrugLift and its clients.
Family First Companies
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Service Delivery ManagerFamily First Companies Jul 2024 - PresentColorado, United States* Oversee the end-to-end delivery of services to clients.* Develop and implement service delivery processes and standards.* Coordinate with project managers and team leaders to ensure timely and quality service delivery.* Monitor and manage service performance metrics.* Handle client escalations and ensure prompt resolution of issues.* Conduct regular service reviews with clients to ensure satisfaction and identify areas for improvement.* Lead, mentor, and manage a team of service delivery professionals.* Collaborate with sales and account management teams to understand client needs and expectations.* Develop and maintain strong client relationships.* Ensure compliance with company policies, industry standards, and regulatory requirements.
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Logistics Operations ManagerDruglift Sep 2023 - Jul 2024New York, United States* Develop and implement operational policies and procedures* Oversee the work of a team of employees* Hire and train new employees* Develop and implement quality assurance programs* Identify and implement process improvements* Monitor and track key performance indicators (KPIs)* Prepare and present reports* Manage budgets and expenses* Comply with all relevant laws and regulations* Resolve problems and conflicts -
Operations Team LeaderMajorel Egypt Dec 2022 - Sep 2023AmrawyProvide Direct Customer Support through various channels.Investigate and resolve customer complaints and queries – particularly the esclated ones.Provide feedback and support to the Customer Care team to ensure that all issues are resolved according to CS SLA.Continuously monitor the performance of the team, and craft tailored development plans for each member.Train and coach new comers, and provide the required training sessions for existing employees frequently.Oversee day to day performance and workflow, ensuring SLAs and targets are met.Create a healthy and comfort work environment.Conduct coaching sessions and 1:1s in an organized manner.Monitor chats/calls/tickets either live and saved and provide feedback.Support Process Improvement and contribute to process optimization.Support team members by answering questions and providing knowledge or solutions.Monitor adherence and conformance to shifts and schedules.Participate in budget build up. -
MentorMajorel Egypt Jan 2022 - Dec 2022Alexandria, EgyptHosting introductory events geared at meeting your mentees.Situating your mentees by informing them of our institute's procedural norms and initiatives.Alerting your mentees to potential adjustment-related obstacles and issuing them with suitable resources to help negate these.Scheduling follow-ups to gauge your mentees' progress.Encouraging participation in mentor-mentee bonding initiatives to facilitate mentees' social orientation.Supporting mentees during stretches of psychosocial and medical hardship.Attending mentorship meetings to share headway, concerns, and details regarding upcoming mentorship events.Reporting all pressing concerns to our Head of Mentorship for in-depth review.
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Content ModeratorMajorel Egypt Mar 2021 - Jan 2022Alexandria, EgyptWork across the social media platform, screening and monitoringthe site for abusive, violent or other inappropriate content andensuring a safe experience for its users and communities.Use my problem-solving skills to continuously deliver value to ourclients, while making a larger impact on society.Screening pictures, videos, articles and audio clips, some casescontain strong and abhorrent images, and is not recommendedfor the easily offended.
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Subject Matter ExpertUx Centers Jan 2021 - Mar 2021Alexandria, EgyptOptimize CSRs performance from both a quality and efficiencyperspective.Provides statistical and performance feedback and coaching on aregular basis to each team member.Address disciplinary and/or performance problems according tocompany policy.Drive knowledge transfer within the teamRoster distribution to achieve the target.Provide input/feedback to Management team where required.Remain well versed in Call Monitoring policies, procedures,standards and documentation. -
Customer Service RepresentativeUx Centers Aug 2020 - Jan 2021Alexandria, EgyptManaging inbound client questions and proactively deliveringproduct best practices, personalized recommendations, andupdates.Research required information using delivery tools.Identify and escalate priority issues.
Hazem Mohammed Education Details
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Faculty Of Science , Alexandria UniversityMining And Petroleum Technologies/Technicians
Frequently Asked Questions about Hazem Mohammed
What company does Hazem Mohammed work for?
Hazem Mohammed works for Family First Companies
What is Hazem Mohammed's role at the current company?
Hazem Mohammed's current role is Service Delivery Manager @ Family First Companies | Administrative Organization, Operations Management.
What schools did Hazem Mohammed attend?
Hazem Mohammed attended Faculty Of Science , Alexandria University.
Not the Hazem Mohammed you were looking for?
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Hazem Mohammed
Mba,Pmp,Srmp, Management Executive | Strategic Planning, Stakeholder PartnershipsAlexandria, Egypt -
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Hazem Mohammed
Machine Learning Engineer @ Vois | Google Cloud Certified | Gcp | Vertex Ai | Cloud Ml | Data ScienceCairo, Egypt -
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