Hazem Saeed Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

-Oversee day-to-day operations of multiple restaurants, ensuring smooth and efficient functioning.-Manage and lead a team of restaurant staff, providing guidance, training, and support to drive exceptional performance.-Monitor and maintain quality standards in food preparation, service, and customer satisfaction.Implement operational processes and procedures to optimize efficiency and productivity.-Collaborate with cross-functional teams, such as marketing, finance, and HR, to ensure seamless operations.-Identify areas for improvement and implement corrective actions to enhance operational efficiency and customer experience.-Address customer feedback and resolve any issues or concerns promptly.-Analyze operational data and performance metrics to drive decision-making and identify areas for growth and improvement.-Foster a positive work environment, promoting teamwork, professionalism, and a strong work ethic.

Cairo, Egypt

-Developing, implementing, and managing an organization’s compliance program.-Tracking fraud customers and raising them to the concerned departments.-Planning, implementing and overseeing risk-related programs Creating and coordinating proper reporting channels for compliance issues.-Developing company compliance communications.-Coordinating and scheduling required compliance training for employees

-Continuously monitor and check the team's performance and ensure it is consistent with the overall client & Internal objectives and timelines.-Analyze agent-related metrics and provide actions for improvements, communicates KPIs / performance measuring parameters for team members.-Ensure agents adhere to schedules and minimize absenteeism of agents.-Ensure adherence to laid down operational metrics and client-determined SLAs for self and team members.-Identify performance gaps for specific individuals and create action plans to improve performance.

-Keep Experts aware and updated on support policies. Continuously monitor, analyze agent related metrics and provide actions for improvements.-Introduce or suggest process improvements by using knowledge and experience.-Making scorecard for the team and communicate.

Maadi, Cairo Governorate, Egypt

-Help captains with their dispute settlements-Collaborate with other team members to ensure the meeting of KPIs during a shift-Coach, encourage, and support captains