Hazor Galindo Email & Phone Number

Dallas, Texas, United States

Farmers Branch, Tx

Responsible for processing and posting monthly mortgage loan payments according to departmental procedures, ensuring the level of service on all Rushmore loans meet company expectations along with state and federal regulations.Maintain and deliver a high level of productivity, efficiency and accuracy.Handling of all cashiering incoming mail.Process borrowers’ monthly mortgage payments, including checks, wires, money orders and Western Union payments according to established department procedures.Communicate with the various business units/departments for proper posting of borrowers’ mortgage payments/transactions.Coordinate with Loan Servicing Representatives to send out checks for escrow accounts.Prepare daily deposit forms and/deposits.Reconciliation of debits and credits.Research exception or rejected payments.Maintain excellent levels of performance on service level agreements while ensuring compliance with state/federal regulations, departments requirements, and operational procedures.

Irving, Tx

• Provide reinstatement and payoff quotes to internal and external customers for various portfolios generated through internal systems delivered via email, fax or Black Night Financial services systems to Attorney’s, 3rd parties or borrower. • Generate reports from internal SharePoint site to work borrower authorizations to research and assure that the authorization is authentic and valid.• Works closely with Customer Service, Foreclosure and other Short Payoff Teams to provide Specialized Quotes to borrower or any other internal or external customer• Serve as a subject matter expert for several internal payoff processes while training new team members or any offshore team members while providing assistance within the department.• Appointed to oversee and facilitate audits on several processes to include the onsite team member’s processes alongside the offshore team members as well in order to comply with the government/states regulations and internal guidelines.• Compile audit findings and drafted recommendations to mitigate any discrepancies or operational gaps to later consult with processors to develop training opportunities.• Consistently maintains 95% or higher quality performance while serving as subject matter expert, assisting any team members, or facilitating any audits/active projects.

Plano, Tx

• Assisted store manager and associates in the achievement of a favorable customer shopping experience and associate interest in customer service/relations which enhances the store's reputation.• Assisted in leading teams in the planning, implementation and execution of merchandising and operating initiatives.• Assisted with developing action plans, and communications to store associates on the results of the Associate 1st Survey.• Worked with department heads and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.• Achieved/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals.• To drive sales working with department managers to produce and maximize sales and profits, reduce shrink and improve each store department's contribution.

Addison, Tx

• Reviewed and approved REO broker and vendor reimbursement requests to ensure proper documentation and assured that reimbursements were within servicing guidelines.• Processed requests through Lender Processing Systems, CIWI, and AS400 for broker and vendor payments along with reviewing the escrow authorizations.• Researched escalated and disputed broker and vendor payment requests and inquiries. • Collected on outstanding balances from third party companies.• Scheduled and organized training meetings to go over all processes and job aids with all new hires along with providing refresher sessions for all employees and contractors. • Trained and worked with new associates, contractors, vendors, and offshore vendors on invoice processing.• Completed required annual training Fraud Awareness, Fair and responsible Lending, BSA/OFAC Combating Money Laundering, Affiant Notary, HUD FHA, RESPA, Service members Civil Relief Act, FDCPA, and Reporting Suspected Financial Abuse before due dates for each module.

Plano, Tx

• Processed payoff funds received via check to applicable loans, and banking center payments.• Contacted borrower to inquire of delinquent loan account payment to satisfy past due loan payoff. • Researched and resolved customer escalations for payoffs, reinstatement's, property claims, and default• Managed daily deposits to assure all monies were accounted for at business cut off time.• Maintained communication with title companies, attorney firms and 3rd party vendors to request valid funds for payoffs on mortgage loans.• Researched the MRC system to resolve any out of balance issues.• Compiled and documented all team members’ balance sheets for grand total to be documented for end of business day carrier.