Heather Bacon Email & Phone Number

Successfully provide one-on-one service to 1,000 plus season ticket holders in the areas of resolving issues, addressing concerns, as well as providing information and resources supporting an excellent fan experienceAssist account holders with buying tickets, renewing seats, relocating requested locations, collecting payment and distributing.

Administers all activities relating to CRM system which includes maintaining CRM user roles and security profiles and performing daily administration of the CRM system to ensure minimal downtimeCustomizes CRM page layouts, fields and business processes while identifying and building value-added customizable features into the CRM systemCoordinates.

Handle day-to-day communications and operations of CRM database, including extensive work with CRM vendors and all members of IT staffEstablish and build relationships with other MLB organizations and vendors to help ticketing/CRM processesProvide customer service support for single game mini plan ticket issuesManage ticket allotments for Spring Training.

Organizes tickets sales to various groups such as corporations, schools, churches, youth sports leagues, scouts, civic organizations and charity organizations, responsible for managing and servicing current group sales customers via phone calls, emails, and visiting clients at games, maintains group accounts in order to up-sell and renew on an annual.

Worked directly and indirectly with existing and potential customers to answer inquiries and assist with the selection and purchase of season tickets, responsible for managing and maintaining all clients’ tickets and information through department ticketing system and customer relationship management software, facilitated compliance with all established.

Worked directly and indirectly with existing and potential customers to answer inquiries and assist with the selection and purchase of season tickets, responsible for managing and maintaining all clients’ tickets and information through department ticketing system and customer relationship management software, facilitated compliance with all established.

Provided customer service, effectively communicated product/service knowledge, coordinated marketing activities including direct mailings, canvassed phone calls, and developed quotes

Provided quality administrative support to district director, consolidated and prepared district production and recruiting reports, assisted in the preparation and monitoring of the district budget, and coordinated travel for all district team members

Provided customer service, effectively communicated product/service knowledge, coordinated marketing activities including direct mailings, canvassed phone calls, and developed quotes

Using a team approach to reset displays in the store for seasonal/holiday design along with promoting new products

Processed client premium payments, organized procedures for assigning new business life/health policies, and filing

Departmental organization, assisted customers, stocked store, creatively designed displays, and cash handling