Leading the celebrations working group within the LGBTQ+ I&D network.

Taking industry calls, calling customers, dealing with and resolving erroneous transfers, writing new communications to customers, taking on more complex issues, training members of the team, liaising with other teams to ensure efficient processes, creating and implementing new processes, coaching team members with a goal of promotion, ensuring all processes are in line with industry, are compliant, and are fair to all customers, data investigation and analysis, implementing new ways of working, stepping up as team leader, representing erroneous transfers in the business, liaising with other suppliers on new industry regulations, copy checking erroneous transfers information on the OVO website, creating training documents, cross-training agents in external processes, liaising with key stakeholdersAreas of knowledge; Erroneous transfers (expert), Agreed Reads, Transfers, Billing, MOP, DC, meter exchanges, settlementsHigh level understanding of; Trading, Green energy, ENSEK, Ofgem, SPAA, MRASCo, Smart Meters, the National Grid

Gathering feedback and informing the relevant parties, working with upper management, representing my department at a company level, organising focus groups, being a neutral party for agents, information gathering and communication, agent activity organisation.

Taking on more complex issues, training members of the team, liaising with other teams to ensure efficient processes

Taking industry calls, calling customers, dealing with and resolving erroneous transfers, writing new communications to customers.