Hannah B. Email & Phone Number

California, United States

San Francisco, California, United States

-Moderated user interviews, and observational research, and evaluated usability of interactive museum prototypes to inform exhibit design and enhance the visitor experience-Partnered with the UX team and recommended process improvements to data collection methods, aligning practices with research goals and enhancing data accuracy-Documented interview data into Google Sheets and organized video transcripts to support data analysis

Remote

-Drove, supported and coordinated various research & design initiatives across the organization-Led and owned the team pulse survey, from creation to execution, collecting feedback and synthesizing results to drive strategies that influenced design processes and cultivated a strong UX culture-Partnered with the UX and cross-functional teams, fostering relationships and playing a key role in tracking, measuring, and documenting best practices in research processes and methodology-Led privacy compliance management and tooling by overseeing NDA/consent forms, contract renewals, vendor relations, tooling provisions, and tool procurement remained compliant and aligned with company policies-Enhanced operational efficiency by leading participant management for research studies by optimizing recruitment, screening, outreach, scheduling, and incentives to deliver seamless participant experiences-Utilized company tools to proactively lead process integration and automation efforts that minimized manual data entry, improved operational speed, and reduced project timelines-Managed and organized UX research artifacts and templates, oversaw the research repository, facilitated panel management, and streamlined research request intake processes to enhance operational efficiency and standardization-Collaborated with leadership on KPIs, metrics, and timelines for research and design initiatives

Remote

-Sourced, outreach, screened, scheduled, and handled incentives for UX studies, providing a seamless experience for participants-Developed and documented a research plan for beta testing a new LSAT feature, enhancing the overall user experience-Partnered with product managers and UX designers to align research findings with design goals, ensuring that research insights contributed meaningfully to product strategy

San Diego, California, United States

-Led research and recruitment efforts on Self-Directed Trading design flows, using a mix of usability testing, interviews, and competitor analysis to deliver actionable insights-Analyzed and synthesized user data, presenting key insights with data visualization and recommendations to cross-functional teams, which led to a navigation redesign-Conducted a comprehensive Heuristic Evaluation, providing strategic recommendations that informed design and product strategy

Remote

Remote

-Managed participant recruitment, scheduling, and incentives for focus group sessions, ensuring efficient data collection for concept validation and product design-Designed and led survey to validate product concepts for child learning, collecting both qualitative and quantitative data to inform product development-Regularly communicated research insights to CEOs, UX Designers, and Analysts, helping guide strategic product decisions based on research findings

Remote

-Crafted wireframes to refine website navigation, information hierarchy, and content layout, better highlighting UX Rescue’s projects and achievements-Performed a preference test on visual placements and unmoderated usability testing on project and team member page-Collaborated with cross-functional teams including Founders, UX Designers, and Project Managers to define research objectives, goals, and execution plans

Remote

In collaboration with Diabetes Design Initiative (DDI) at UC San Diego Design Lab:-Co-facilitated a need-finding workshop for exploratory research on diabetes-related solutions-Developed script and coordinated participants for ten user interviews and six usability studies for a T1D advocacy platform-Co-moderated six remote user interviews and usability studies on evaluating our content, design, and usability for our application