Christopher Yang Email & Phone Number

Los Angeles Metropolitan Area

Suicide Squad: Kill The Justice League

Los Angeles Metropolitan Area

Suicide Squad: Kill The Justice League

El Segundo, California

*Suicide Squad: Kill The Justice League**Fractured Lands*-Ran ad hoc, targeted, and smoke tests for various scenarios and bugs, including level design, combat scenarios, vehicle playability, front-end and in-game use experience-Created, updated, regressed, and closed bugs using JIRA-Maintained and updated smoke tests while communicating daily smoke test results to the project leads-Tracked bug progressions and drafted patch notes-Assisted, created, and maintained tri-weekly project-wide test scenarios-Created an in-house player rating (MMR) system and algorithm for additional test cases-Assisted with the monitoring of server needs-Interacted with the community on feedback and problem-solving and relayed this information with the team-Provided additional testing information by maintaining multiple Confluence pages for QA debug commands and test sheets-Assisted with marketing screenshots and gameplay footage*Fear the Night*-Assisted with targeted testing-Assisted, participated, and gave feedback in company-wide playtests

El Segundo, Ca

*Fractured Lands*-Designed all loot spawner layouts for all 100+ prefabs, including buildings and POIs-Designed all loot spawning orientations for all weapons, gears, vehicle parts, and consumables-Designed and prefabbed over 10 buildings while instancing props in Unreal Engine 4-Created additional prefab information and tracking through the use of Confluence and spreadsheets-Created and designed an additional combat test map-Assisted with level fixes, including collisions, props, buildings, foliage, and landscapes-Assisted with the development of in-game scoring and XP systems for the different game modes-Provided in-depth knowledge in PC shooter player experience, ranging from mouse sensitivity to weapon designs to display settings, in addition to providing extensive FPS and Battle Royale genre knowledge-Assisted with conceptualizing further UI/UX design decisions-Assisted with the different types of mouse sensitivity settings-Assisted with baking HLODs

California

-Worked with the store manager, supervisors, and baristas in their development and skill set, from routines to workplace practices-Received, organized, and maintained inventory utilizing FIFO and on-hand counts to ensure accurate ordering through establishing pars-Provided world-class customer experience leading to the highest Yelp rating in the district-Achieved a new district record of 92 customer transactions per half an hour

Orange County, California Area

-General Manager of a Starbucks store-Maintained all responsibilities of assistant store manager, shift supervisor, and barista-Managed P&L-Responsible for all location hiring and training-Execution of all new products and promotions-Lead customer service and care-Engaged and supported the local community-Guided and developed talent-Created scheduling and process payroll-Initiated plans in order to achieve store specific and company-wide goals-Managed inventory, ordering, and product waste.*Left position to pursue education

Orange County, California Area

*Promoted to store manager

Orange County, California Area

-Maintained all previous duties as a Barista-Cash handling and bank deposits-Instructed fellow team members of current promotions, information, and actions required by Starbucks-Maintained and executed shifts, including strategic deployment of workers in order to provide workflow efficiency while managing labor-Informed team members of store goals, tracked the store's progress on goals, and created a plan to assist manager in achieving store goals*Promoted to assistant store manager

Orange County, California Area

-Full knowledge of Point of Sales system-Able to immediately grasp new products and recipes information-Executing promotional sales and products-Engage with customers and creating relationships - Received a 100% in customer service during a "snapshot" (secret shopper) visit-Knowledge of health standards -Received a 99.6% on Quality Assurance Standards Audit-Trained new employees and set a model of excellence for fellow Baristas*Promoted to shift supervisor

Greater Los Angeles Area

-Contracted time-limited through HKA Enterprise while working along side with CH2M (Jacobs) as a liaison between customers and franchises for resolving issues regarding billings and services by advising and resolving both escalated billing issues and service issues between customers and franchises, communicating via telephones and e-mails-Created, updated, and leveraged Excel spreadsheets, utilizing pivot tables and charts to discover KPI's, analytics and metrics, such as response time, completion rate, reasons for SR tickets, and areas of impact-Developed SOP’s for team members to create role clarity and efficiency-Assisted with the design and testing of the development of a new CRM tool, leveraging Microsoft Access and LA's existing CRM tools-Maintained the CRM database daily while assisting with the tracking of customer information, trends, analysis, and data dumps-Created quick reference guides for team members to increase knowledge and have quick access of information to relay to customers in addition to procedures for the team to heighten customer service, team accuracy, and speed of service when connecting with customers, aiding the team to a 36-hour resolution time at 99% completion rate-Developed a basic understanding of contracts and the impacts it has between customers, the city, and franchises