Heather Bauer Email & Phone Number

Portland, Or, Us

Vancouver, Wa, Us

Springfield, Oregon, Us

In my role as Systems Engineering Manager at ROSEBURG FOREST PRODUCTS, I lead a dynamic team responsible for the management of our extensive IT infrastructure, serving over 3500 employees across multiple sites throughout North America.Here's a breakdown of my key responsibilities and notable achievements:Key Responsibilities:· Team Leadership: I oversee a diverse team comprising systems architect, systems engineers, and systems administrators, fostering a collaborative environment focused on professional growth, team morale, and well-being.· IT Infrastructure Management: From selection and planning to implementation and support, I ensure the effective management of our IT infrastructure, prioritizing operational efficiency and system resilience.· Vendor Management: I engage with key stakeholders to analyze business needs and evaluate solutions, overseeing vendor interactions, including quote acquisition, price negotiations, and strategic equipmentpurchasing.· Strategic Planning and Project Management: I execute strategic planning initiatives and project management activities to drive continuous operational improvements and enhance our overall IT capabilities.Notable Achievements:· Infrastructure Modernization: I spearheaded the modernization and virtualization of our compute infrastructure, encompassing 500+ Windows Servers, 100+ Linux Servers and 70+ ESXi servers across twenty locations in North America, resulting in significant improvements in operational efficiency and system resilience.· Implementation of ServiceNow: I successfully implemented ServiceNow as the IT Service Management (ITSM) and IT Business Management (ITBM) platform company-wide, enhancing our IT service management and business management processes. · Cost Reduction Initiatives: Through diligent tracking and auditing of software and hardware maintenance contracts, I achieved over a 20% reduction in recurring maintenance costs, contributing to overall cost savings for the company.

Springfield, Oregon, Us

Springfield, Oregon, Us

Falls Church, Virginia, Us

During my time as IT Lead/Senior Systems Administrator at GENERAL DYNAMICS INFORMATION TECHNOLOGY, based at Camp Smith, HI, I played a pivotal role in overseeing enterprise NIPRnet and SIPRnet operations for Special Operations Command Pacific. Here's an overview of my responsibilities and key achievements:Key Responsibilities:· Team Management: I managed a team of Systems Engineers and Administrators, fostering collaboration and ensuring the smooth operation of critical IT infrastructure supporting Special Operations Command Pacific.· Policy Development and Vendor Liaison: I contributed to the development of command IT policies and management strategies, serving as a liaison with vendors for lifecycle management and ensuring alignment with organizational objectives.· Server Deployment and Management: I led server deployment activities and ongoing management efforts to optimize system performance and reliability, leveraging my expertise to ensure seamless operations.· Strategic Briefings: I provided strategic briefings to department heads on task progression, IT challenges, and innovative solutions, facilitating informed decision-making and driving continuous improvement initiatives. · Stakeholder Communication: I maintained regular communication and engagement with customers and management across all organizational levels to ensure exceptional service delivery and stakeholder satisfaction. Notable Achievements:· Domain Migration Success: I successfully completed domain migrations, overseeing the transfer of over 2000 users and mailboxes to a new domain, minimizing disruption to operations and ensuring data integrity throughout the process. · Active Directory Management: I directed Active Directory management in a complex, multi-forest, and multi-domain environment, ensuring streamlined user access and organizational efficiency.

Paulshof, Gauteng, Za

During my time as a Windows Systems Administrator at ITEC in Harrogate, UK, I played a crucial role in administering and maintaining a Department of Defense (DOD) network consisting of over 1500 workstations supporting more than 1000 users. Here's an overview of my responsibilities and notable achievements:Key Responsibilities:· Network Administration: I administered and maintained the DOD network, ensuring seamless functionality and user satisfaction in a local Tier 2/3 operations maintenance capacity. · Security Systems Administration: As a dedicated Security Systems Administrator, I oversaw and maintained over 15 Systems Security Plans, upholding accuracy and compliance standards to ensure data security. · Technical Support: I provided comprehensive enterprise desktop and end-user support to a diverse user base exceeding 1500 individuals across multiple international sites, resolving technical issues and optimizing system performance. · Troubleshooting and Maintenance: I conducted rigorous troubleshooting of hardware and software malfunctions, executing equipment replacements and addressing software compatibility concerns to minimize operational disruptions. Notable Achievements: · SCCM Image Process Improvement: I re-engineered the SCCM image creation and deployment process, resulting in a 50% reduction in man-hours required for image maintenance, significantly enhancing efficiency and productivity. · Enhanced Security Compliance: I managed the team's Systems Security Plans and implemented process changes, leading to a 30% increase in compliance with security standards, thereby fortifying the organization's security posture and mitigating potential risks.

During my tenure as a Security Systems Administrator at QUINTRON in Fort Meade, MD, I had the privilege of managing National Security Agency (NSA) physical security access control systems. Here's an overview of my responsibilities and significant achievements:Key Responsibilities: · Physical Security Systems Management: I oversaw servers and workstations, security system upgrades, and the installation and maintenance of operating systems for National Security Agency (NSA) physical security access control systems. · Stakeholder Engagement: I engaged with leadership from multiple DOD agencies, providing expertise on physical security access control software and procedures to ensure compliance with security requirements and standards. · Application Administration: I administered various applications, including SQL databases, to ensure seamless operation and data integrity in accordance with DOD and OPM regulations governing system certification processes such as DIACAP. · Routine Maintenance and Backup: I executed routine maintenance tasks and conducted backups of servers to safeguard critical data and ensure system availability and resilience. Notable Achievements: · Enhanced System Reliability: I implemented a new server solution with redundancy to eliminate single points of failure, thereby enhancing system reliability and resilience and ensuring continuous availability of critical security infrastructure. · Operational Efficiency Improvements: I maintained comprehensive local system documentation and formulated new Standard Operating Procedures (SOPs), streamlining operational workflows and enhancing system efficiency.

Bethesda, Md, Us

Randolph Afb, Tx, Us

Certificate In Power And Influence For Positive Impact

Certificate In Management Essentials

Certificate In Leadership Principles

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate Of Arts (Aa), Information Technology