Hinalkumar Patel Email & Phone Number

Bharuch, Gujarat, India

 Oversee all/ Lead a team of [8] IT professionals, IT operations and infrastructure at the site, providing technical leadership to a team, clear direction, mentorship, and support to achieve project goals and deliver high-quality results. Oversees the administration and maintenance of the tracking software. Builds and maintains vendor relationships and manages the purchase of hardware and software products. Manages the purchasing of all software, hardware and other IT supplies at the regional level. Keeps account of all IT assets and ensure procurement and disposal as per company IT policy. Assists in the planning and implementation of additions, deletions and major modifications to the supporting plant infrastructure. Suggesting and providing it solutions to business and management problems. Ensuring that all IT equipment complies with industry standards. Implementing IT developments and undertaking project work as per corporate guidelines. Installing, supporting and maintaining new server hardware and software infrastructure. Setting up user accounts, permissions and passwords. Organize external technical support for any problems which cannot be resolved in house Support computer users by providing necessary training and guidance. To maintain a high degree of customer service for v all support queries and adhere to all service management principles. Ensure the smooth functioning of servers, network devices, and computer systems, resolving technical issues promptly to minimize downtime. Implement and enforce IT security policies and procedures to safeguard data and protect against cyber threats. Successfully managed end-to-end IT projects at the site, overseeing project planning, execution, and closure, while ensuring adherence to timelines and budgets.

Ankleshwar

 IT-Hardware, Networking & Infrastructures management, Mail support. Win-2012/2008 servers with active directory Local Client Server Management Support, New Appointed Employees log in and Password Creation, and Basic Training of Microsoft Outlook support. All IT Equipment Analysis for Requirement and control on cost reduction by way of effective maintenance like Network Printer, etc. Firewall: Users Level Security, Managing Policy, Internet Security with help of Vendor. Projects & maintenance, Network Projects, and design for New Plants/ Offices/ Buildings, Planning and Timely procurement - based on Business Needs. Day to day review user services calls/Complaints and Review meetings with outsource service supports team leaders and engineers to understand user requirements, Services Challenges, infrastructure change, or up-gradation needs to expedite prompt support. QC/ADL LAB Instruments (Waters, Agilent, Shimadzu, IR, GC) software installation with basic troubleshooting activities. Tacking Backup/Restoration/Archival with the proper schedule in TAP Media through Symantec Backup software with maintaining registers as per requirement. Well-versed in IT Audits, Security & Governance- defining IT Policies, processes, Controls. Audits: Vendor audits; Support sites for external and Internal Audits. Domain Controller: Creating new users, assigning rights to new users, adding a user to groups, customizing the group policy. Quality Lab Support: Daily Data back-up task & restoration of data as well as antivirus definition update with compliance checking & fulfill for laboratory system as per GMP requirement, Developed and maintained standard policies, procedure & validation document for QC laboratory system. Documentation related Change control, SOP, Deviations, Investigations, and responsible for data backup & scheduled data backup, restoration.

Ankleshwar

 Computer System Verification, Critical Computer Identification, and Maintenance, Backup and Retrieval of Electronic Technical Data, Access control, Antivirus updating. Responsible for handling complete IT-related activity of QC Lab as Administrator. Handling Empower - 3 Server, Standalone computer system as an Administrator in QC Lab. Responsible for data backup & scheduled data backup. Assign user privileges in all instrument software according to SOP. Maintain all instrument software groups and user privileges, Password Policy. User creation, modification, and deletion of all instrument software. Configuring and Maintaining Microsoft Outlook and Outlook Express. Manage all the IT Resource to company, Like Server, Firewall, Desktop, Laptops, and Printers. Documentation related Change control, SOP, Deviations, Investigations. Responsible for infrastructure management & vendor management. Responsible for the procurement of IT products & services. Responsible for troubleshooting hardware, software, and network operating system. Handling of CCTV Camera and troubleshooting of Analog, IP camera. Immediate support and service for VIP users, Business Heads, Official Guests, etc. Responsible for the overall day to day operations of the IT function of the organization. Responsible for user creation, modification, and deletion of all instrument software.

Dahej

 Active site support to all regional end-users with immediate recognition and its solution. Coordinating with the global team for immediate rectification and solution to end-users. Maintaining and providing support for Laptop, Desktop, Windows, Android and I Phone Phones, Printers, and Avaya Phones, etc. Immediate support and service for VIP users, Business Heads, Official Guests, etc. Actively participating in the client service support team for incident resolution. Multitasking and handling of different issues with immediate response to end-users. Opening and closing the service tickets in the HP Service Center system & Solution Center Portal. Monitor and follow up on tickets to make sure service quality and data accuracy/integrity are in line with the performance measurement. Maintenance and Administration of computers hardware & networks, Outlook & Email account.  Installation, Maintenance of physical network & network switch, data center installation. Maintain an inventory of all Active and passive components. Handling of CCTV Camera and troubleshooting of PTZ IP camera. Handling of S2 access control system and Avaya System Manager 6.3. Maintain and providing support for MFP Network printer, Zebra printer.

Dahej

 Co-ordinate with GERMANY (H.O) for I.T related problem. Handling URA (Universal Remote Access) related problem. Handling SIEMENS network and server. Responsible for user creation, modification, and deletion. Daily backup of Server. Configuring Network/Local Printers. Maintenance and Administration of computers hardware & networks, Outlook & Email account.  Configuring and Maintaining Microsoft Outlook and Outlook Express. Regular CAT software checking and updation. Co-ordinate with Back office for Nexus access of SIEMENS users. Co-ordination for Outlook related server problem with IT team (Germany) Handling Domain related problems, SPR System. Maintaining IT inventory. Responsible for infrastructure management & vendor management.

Ongc Ankleshwar

Tacking care of Hardware & Networking

Bachelor Of Technology (B.Tech.), Computer Science, A

B.Tech In Computer Science

Diploma Of Education, Computer Engineering, A

Diploma in Computer Engineer

Desktop Publishing, Desktop Publishing, B