Heather Buchanan

Heather Buchanan Email and Phone Number

Digital Experience Strategist & Designer | CX & UX Design, Lean Principles, Agile Methodology (SAFe) @ NextEra Energy, Inc.
juno beach, florida, united states
Heather Buchanan's Location
North Palm Beach, Florida, United States, United States
Heather Buchanan's Contact Details

Heather Buchanan work email

Heather Buchanan personal email

Heather Buchanan phone numbers

About Heather Buchanan

With nearly 20 years of experience leading diverse teams, I have developed a unique blend of strategic insight and nurturing leadership that has consistently driven project success. My journey has taken me from the front of the college classroom to leading UX teams, where I provide structure, education, and direction.I thrive on connecting with people, offering encouragement and coordination to help them achieve their best. My leadership has guided teams through a range of projects, from the conceptual ideation and design of an online self-directed character development program for teens with a national non-profit, to the definition, design, and delivery of multiple digital products within a nuclear work management platform for a Fortune 200 company.My strong work ethic, focused listening skills, and relentless curiosity about how we can improve and bring value to our work are the cornerstones of my approach. I excel in setting strategic, collaborative, and innovative directions for projects. As a charismatic and insightful leader, I find my flow in aligning business objectives with the mission of my UX team, fostering strong working relationships through clear communication, transparency, and consistency.I am passionate about driving UX excellence and am excited about opportunities to bring my experience and vision to a dynamic team.

Heather Buchanan's Current Company Details
NextEra Energy, Inc.

Nextera Energy, Inc.

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Digital Experience Strategist & Designer | CX & UX Design, Lean Principles, Agile Methodology (SAFe)
juno beach, florida, united states
Employees:
8250
Heather Buchanan Work Experience Details
  • Nextera Energy, Inc.
    Principal Ux Designer
    Nextera Energy, Inc. Oct 2024 - Present
  • Sagepath Reply
    Customer Experience Strategist
    Sagepath Reply Sep 2021 - May 2024
    Atlanta, Ga
    Led discovery and definition phases for new client initiatives across diverse industries, including financial services, insurance, and ecommerce. Captured goals and requirements aligned with business objectives, product and service offerings, and internal processes to support the end-to-end customer experience. Analyzed customer segments, sentiment, and both quantitative and qualitative experience analytics to develop strategies aimed at customer-centric digital improvements.Brought clarity to new project teams by illustrating future state customer journeys, identifying gaps from the current state, and establishing a starting point with contextual business process maps. Supported lean teams by creating low and high fidelity wireframes using Sketch or Figma, and conducted user and usability testing to gather feedback before development handoff. Advocated for the customer at every stage of the process.
  • Nextera Energy, Inc.
    Principal Ux Designer
    Nextera Energy, Inc. Jul 2019 - Sep 2021
    Juno Beach, Florida
    Guided UX process for multi-year initiative, defining UX architecture and persona-based designs through UX research for Nuclear business unit’s modern, mobile-first work management platform containing 9 applications to achieve 23MM in cost savings. Led team of 9 UX designers across 8 work streams, ensuring end to end UX process from research, ideation, and design aligning to enterprise design system UI, to user testing and development support through delivery.2021 CIO Award Recipient (Nuclear Team)2021 HackWeek Challenge Winner (Team)
  • Vertafore
    Lead Ux Designer & Content Strategist
    Vertafore Oct 2017 - Jul 2019
    Atlanta, Georgia
    Worked in Scaled Agile Framework (SAFe) collaboratively with product and development managers on an enterprise document management product, bringing end to end parity from legacy application into web client platform using Lean principles. Additionally, working toward a deeper understanding and ideations of AI/ML integration opportunities using AWS applications.2018 AI/ML Challenge Winner (Individual)
  • Sagepath Reply
    User Experience Designer
    Sagepath Reply Jun 2016 - Oct 2017
    Atlanta, Ga
    Designed user experiences aligned with business objectives for content management systems (CMS), custom applications, and mobile (native and web-based) application development. Contributions included leading stakeholder interviews, reviewing analytics, conducting research for competitive analysis, developing target personas, creating user flows, and constructing wireframes and prototypes for digital experiences across various client industries.Responsible for providing estimates, timelines, and deliverable recommendations. Collaborated with interface designers on the visual and interaction design of functional elements and worked closely with front-end and back-end developers to ensure technical execution opportunities for optimized user engagement.
  • Savannah College Of Art And Design
    Graphic Design Professor
    Savannah College Of Art And Design Sep 2008 - Apr 2016
    Atlanta, Georgia
    Guided hundreds of students through complex design projects, from strategic planning to digital production for print, web, and mobile media in undergraduate and graduate level courses. Acted in various administrative roles throughout the university: Member of Leadership Committee, Chair of Sustainability Council, Graduate Program Coordinator.

Heather Buchanan Skills

Graphic Design Photography Adobe Creative Suite Art Direction Creative Direction Visual Communication Interaction Design Project Management Mac Adobe Illustrator User Experience Design Information Architecture Brand Development Packaging User Experience Design Adobe Indesign Content Strategy Usability Product Management Organizational Leadership Sketch App Executive Leadership Accessibility Multi Device Design Machine Learning Big Data Data Analysis Data Visualization Data Modeling Web Analytics Statistics Project Leadership Business Strategy Management Decision Making Communication Design Thinking Ux Research User Experience Testing User Experience Typography Illustration Illustrator Logo Design Layout Indesign Concept Development Corporate Identity Posters Web Design Graphics Photoshop Digital Illustration Branding And Identity Art Advertising Dreamweaver Brochures Social Media Adobe Photoshop Page Layout Poster Design

Heather Buchanan Education Details

Frequently Asked Questions about Heather Buchanan

What company does Heather Buchanan work for?

Heather Buchanan works for Nextera Energy, Inc.

What is Heather Buchanan's role at the current company?

Heather Buchanan's current role is Digital Experience Strategist & Designer | CX & UX Design, Lean Principles, Agile Methodology (SAFe).

What is Heather Buchanan's email address?

Heather Buchanan's email address is he****@****ces.com

What is Heather Buchanan's direct phone number?

Heather Buchanan's direct phone number is +195446*****

What schools did Heather Buchanan attend?

Heather Buchanan attended The Art Institute Of Fort Lauderdale, The Art Institutes.

What are some of Heather Buchanan's interests?

Heather Buchanan has interest in Traveling, Lighting With Metal And Wood, Photography, Hiking, Decor, I Also Enjoy Golf.

What skills is Heather Buchanan known for?

Heather Buchanan has skills like Graphic Design, Photography, Adobe Creative Suite, Art Direction, Creative Direction, Visual Communication, Interaction Design, Project Management, Mac, Adobe Illustrator, User Experience Design, Information Architecture.

Who are Heather Buchanan's colleagues?

Heather Buchanan's colleagues are Cathiana Fabien, Jeremiah Perkins, Ben Millman, Josh Daubenspeck, Billy Smith, Kayla Mcdaniel, Chst, Michael Kubinec, Cfa.

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