Heriberto "Eddie" Cano Caro Email & Phone Number

United States

Frisco, Texas, United States

Oversaw the planning and shipping of 60 monthly orders for four facilities, achieving a 96% on-time rate and reducing lead times by 20%, contributing to a 15% increase in customer satisfactionParticipated in the onboarding of a new account, integrating six facilities and six dray carriers into the department ERP, reducing manual processing errors by 15% and improving transaction speed by 20% within the first three monthsDeveloped 11 SOPs for a newly onboarded account, resulting in a 25% reduction in training time and ensuring a standardized process that improved team efficiency by 10%. Praised by management, the SOPs are now part of the ongoing training programConducted training for two new team members on the CRM system and SOPs for a new account, leading to a 25% improvement in system usage efficiency and faster task completion by 10% within the first monthManaged the on-time delivery of final documents and reports to key stakeholders, preventing delays and reducing incurred expenses by 30%Oversaw tracking of 200+ orders, employing efficient logistics planning and real-time updates to minimize demurrage and detention, leading to a $26,000 rebate over six months, boosting department savings by 10%Processed and sent monthly management fee invoices, along with weekly manual shipment work invoices, ensuring 100% on-time delivery of 5 invoices per month, reducing payment delays by 15%Generated weekly performance and shipment tracking reports, providing customers with real-time visibility, which reduced shipment delays by 15% and improved decision-making efficiency by 20%

United States

Managed and presented a weekly call with an account’s dray carrier, resolving an average of 5 operational issues per week and reducing email traffic by 85%, saving the team 10 hours per month in administrative workSuccessfully onboarded and trained five new coworkers over three weeks, teaching key skills utilized 95% of the time on the account, leading to a 30% increase in team productivity and 100% task competency within the first two monthsOversaw daily import/export snapshots, ensuring 100% accuracy in reporting for 200+ monthly shipments, resulting in faster decision-making and reducing operational errors by 10%Managed tracking for 100 daily import orders with a 97% success rate in on-time updates, improving shipment accuracy and reducing tracking errors by 15%

Carrollton, Texas, United States

Generated 50+ sales quotes monthly, successfully converting 95% into sales orders, contributing to $100,000 in revenue over six monthsAudited inventory levels for 500+ SKUs monthly with 100% accuracy, reducing overspending by 10% and saving the company $15,000 annually through improved inventory controlsDeveloped long-term customer relationships, resulting in a 15% increase in repeat business and improving customer satisfaction scores by 10% over two quartersHandled 50+ customer inquiries weekly via phone and email, resolving 95% of issues within 24 hours and maintaining a 90% customer satisfaction rating

Austin, Texas, United States

Managed the content calendar for the national organization, overseeing social media strategy across Instagram, Twitter, and Facebook, increasing follower engagement by 25% and boosting Instagram followers by 15% over 3 monthsDeveloped highlight features and content that increased Instagram engagement by 15% (story views, comments) and grew followers by 10% over three months, resulting in enhanced brand visibility and interaction

Austin, Texas Metropolitan Area

Organized and promoted a speaker series for female entrepreneurs over a one-month period, utilizing social media and community partnerships to attract 80 attendees, resulting in a 95% satisfaction rate and increased local engagement

Austin, Texas, United States

Created a comprehensive project management system for fraternity events, reducing lead times by six weeks and improving coordination for 2 major cultural events annually, leading to a 20% increase in on-time event execution and 10% cost savingsSecured grants and negotiated with 3 major vendors, reducing event costs by 70%, saving $2,000 from a $6,000 budget over one semester, and allowing for expanded event programmingSpearheaded the planning and execution of the Annual Dia De Los Muertos event with a $6,000 budget, overseeing logistics, vendor coordination, and securing partnerships, attracting 500+ attendees and earning coverage in The Daily Texan and Orange Magazine, resulting in a 95% attendee satisfaction rateCoordinated a three-day retreat for 40 members across 11 chapters, cutting costs by 50% through resource optimization and sponsorships, and delivering the event within a $100 budget, while maintaining high satisfaction from participantsCreated and executed social media and merchandising content strategies for two large-scale events, increasing engagement by 20% across Instagram and Facebook, and generating an additional $200 in sales, representing a 15% increaseParticipated in two panels advising 30 first-generation students on college applications and financial aid, helping 10% choose UT Austin as their top school over one academic year

Austin, Texas, United States

Planned and executed 10 recruitment events over 4 semesters, growing chapter size by 40% (from 19 to 26 members) and increasing event attendance by 30%, while managing logistics and execution for each event on a budget of $2,000Created standardized SOPs for recurring events, cutting operational inefficiencies by 30%, reducing preparation time by 10 hours per event, and delivering events two weeks ahead of schedule

Austin, Texas, United States

Filled a leadership vacancy mid-school year, stabilizing chapter finances by cutting expenses and increasing revenue, leaving the chapter with $1,500 in the account—a 30% increase from the previous balance within four monthsLed four sales drives in one school semester, engaging 50+ participants and generating $800 in revenue, repaying 50% of the chapter’s $800 debt to nationals

Austin, Texas, United States

- Managed a budget of $6,200 to purchase catering and supplies for a week-long competition- Procured donations from Gourdough’s and Voodoo’s to feed 80 attendants- Directed 4 volunteers to distribute breakfast and lunch to 80 attendants

Austin, Texas, United States

- Negotiated with food vendors to receive the best option to feed 500 people and stay within budget- Managed a budget of $2,000 to procure catering