Heber Concepcion Jr. Email & Phone Number

Seattle, Washington, United States

•Oversees infrastructure management by ensuring data centers, networks, and servers are maintained properly and scaled according to the bank’s needs. •Provides systems monitoring by implementing and managing tools to oversee performance and ensure uptime. Identifies and resolves any issues or outages promptly. •Ensures the security of the bank’s technological resources, monitoring and responding to potential cyber threats by escalating with the appropriate teams. •Ensures all technology practices adhere to regulatory requirements and internal policies including managing audits, both internal and external, and addressing any compliance issues. •Leads and approves all technology-related projects, including software and hardware upgrades, migrations, and implementations. Coordinates cross-functionally with various departments and vendors to complete successful transitions. •Selects and manages relationships with technology vendors and service provides to ensure the bank receives the best possible service and value. •Develops and manages the technology budget, making cost-effective purchasing decisions by evaluating technology expenditures against return on investment. •Leads a team of IT professionals, which includes hiring, training, task oversight, and professional development. Setting clear goals and expectations while boosting morale and aligning with the bank’s objectives. •Participates in strategic planning with senior management, including the executive team, to ensure technology aligns with and supports the bank’s business goals. •Keeps abreast of new technologies that can drive innovation and competitive advantage.

Seattle, Washington

•Provided technical support, including user provisioning, recertifications, and terminations, for three different bank branches and traveled to remote sites as needed. •Installed, administered, and maintained the infrastructure of clients, servers and networking. •Installed, setup, and maintained workstations to include hardware components, base operating systems, networking, software environments. •Assisted in troubleshooting workstation and environmental problems. •Supported server systems from a shared services perspective based on OS expertise.•Assisted systems administrative team members in providing overall environment support.•Made recommendations on areas of physical or budgetary improvement.•Assisted internal departments, such as customer support, to provide the best possible service for customers.

Greater New York City Area

• Added improvements and functionality to a security system implemented by the IT department as a tool to record visitor credentials for building admittance. Acted as the department’s ad-hoc expert in technological configurations.• Maintained a record of daily job activities and incidents in the manner determined by the Campus Public Safety Director. • Acted as a First Responder to alarms and calls for service. • Observed campus activities, reporting suspicious behavior and other incidents to Central Dispatch and/or a ranking officer within Public Safety. • Enforced college rules and regulations as specified in Standard Operating Procedures. • Checked IDs and parking passes/decals (where applicable) of students, faculty, staff, and visitors, in accordance with the College’s access policy. • Carefully monitored the premises through the campus CCTV system. • Performed assigned Fire Safety duties, including acting as a Fire Warden or Fire Guard during fire drills, emergencies, and other building evacuations. • Acted as central dispatcher.Maintained radio contact with the Department’s Central Dispatch.

Greater New York City Area

• Help clean vehicles• Provide information on various services available• Communicate with customers regarding the quality of services rendered• Proficient in cashier duties• Mild expertise at management duties

Cedarhurst, Ny

•Acted as the company’s sole expert in information technology while providing support on hardware and software troubleshooting. Worked directly with vendors to evaluate, determine root cause, and ensure complete problem resolution. •Completed on-site repairs when necessary.•Researched complex troubleshooting issues and coordinated with technical resources.•Refined the company’s existing technological systems by installing all client networks and employee workstations.Increased efficiency and security throughout the workspace. •Provided high-level system tuning and infrastructure support. •Maintained all networked equipment at optimal conditions.•Scheduled recommended updates and repairs. •Monitored security risks and conducted updates to minimize threats. •Routinely audited system for compliance with standards and policies.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor’S Degree, Economics

Activities and Societies: ALPFA - New YorkApplicable course studies: Forensic Accounting, Auditing, Accounting,