Heber Concepcion Jr. Email & Phone Number

Seattle, Washington, United States

• Oversees infrastructure management by ensuring data centers, networks, and servers are maintained properly and scaled according to the bank’s needs.
• Provides systems monitoring by implementing and managing tools to oversee performance and ensure uptime. Identifies and resolves any issues or outages promptly.
• Ensures the security of the bank’s technological resources, monitoring and responding to potential cyber threats by escalating with the appropriate teams.
• Ensures all technology practices adhere to regulatory requirements and internal policies including managing audits, both internal and external, and addressing any compliance issues.
• Leads and approves all technology-related projects, including software and hardware upgrades, migrations, and implementations. Coordinates cross-functionally with various departments and vendors to complete successful.
• Selects and manages relationships with technology vendors and service provides to ensure the bank receives the best possible service and value.

Seattle, Washington

• Provided technical support, including user provisioning, recertifications, and terminations, for three different bank branches and traveled to remote sites as needed.
• Installed, administered, and maintained the infrastructure of clients, servers and networking.
• Installed, setup, and maintained workstations to include hardware components, base operating systems, networking, software environments.
• Assisted in troubleshooting workstation and environmental problems.
• Supported server systems from a shared services perspective based on OS expertise.
• Assisted systems administrative team members in providing overall environment support.

Greater New York City Area

• Added improvements and functionality to a security system implemented by the IT department as a tool to record visitor credentials for building admittance. Acted as the department’s ad-hoc expert in technological.
• Maintained a record of daily job activities and incidents in the manner determined by the Campus Public Safety Director.
• Acted as a First Responder to alarms and calls for service.
• Observed campus activities, reporting suspicious behavior and other incidents to Central Dispatch and/or a ranking officer within Public Safety.
• Enforced college rules and regulations as specified in Standard Operating Procedures.
• Checked IDs and parking passes/decals (where applicable) of students, faculty, staff, and visitors, in accordance with the College’s access policy.

Greater New York City Area

• Help clean vehicles
• Provide information on various services available
• Communicate with customers regarding the quality of services rendered
• Proficient in cashier duties
• Mild expertise at management duties

Cedarhurst, NY

• Acted as the company’s sole expert in information technology while providing support on hardware and software troubleshooting. Worked directly with vendors to evaluate, determine root cause, and ensure complete problem.
• Completed on-site repairs when necessary.
• Researched complex troubleshooting issues and coordinated with technical resources.
• Refined the company’s existing technological systems by installing all client networks and employee workstations.Increased efficiency and security throughout the workspace.
• Provided high-level system tuning and infrastructure support.
• Maintained all networked equipment at optimal conditions.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor’S Degree, Economics

Activities and Societies: ALPFA - New YorkApplicable course studies: Forensic Accounting, Auditing, Accounting,